Co managed IT

Provide your In-House IT
Team the Support They Need

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We know that your busy internal IT team is often pulled in a million directions, and can struggle to deal with the day-to- day IT issues that impact your business. We’re here to help.

Even tech-savvy businesses often choose to outsource part of their IT operations. Working with a managed IT partner can relieve pressure and free your in-house team up to focus on strategic IT projects.

MANAGED IT DEPT

IT is
complicated.

It is unrealistic to expect 1-2 people to have a complete understanding of networking, backup & disaster recovery, compliance, cybersecurity, email monitoring, infrastructure, cloud management, and the list goes on.

Why depend on a few when you can have an entire team for a reasonable price?

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93% of tech support calls are answered instantly and 100% of messages get a call back in less than 15 minutes!

Why have someone for only 8 hours a day? Except when they’re off to lunch or working on something else — maybe they’re out of the office for personal reasons. Why chance it?

Experience convenience

Experience
convenience.

How convenient would it be to have a team of technicians support and troubleshoot your network problems without needing to track anybody down?

Your managed IT department is on standby to tend to your every need, monitor and maintain your entire IT infrastructure and provide you peace of mind.


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Provide your In-House IT Team the Support They Need With Co-Managed IT Support

As technology continues to advance and our reliance on it increases, the need for an in-house IT team is becoming more important than ever. For many businesses and organizations, having a dedicated IT team on staff is essential, as they can help manage day-to-day operations, stay ahead of the competition, and ensure that systems are running properly. However, an in-house IT team can be expensive and time consuming to maintain. Fortunately, there is a solution: co-managed IT support. With co-managed IT support, you get the best of both worlds—in-house expertise combined with the cost savings of outsourcing. In this blog post, we’ll explore what co-managed IT support is and how it can provide your in-house team with the assistance they need in order to succeed.

What is Co-Managed IT Support?

Co-Managed IT Support is when an MSP provides supplementary IT support to an in-house IT team. The MSP becomes an extension of the in-house team, providing additional expertise and manpower when needed. This allows the in-house team to focus on core business tasks, while still having access to the resources they need to keep their systems running smoothly.

There are many benefits to Co-Managed IT Support, including:

1. Increased Efficiency: When an MSP is providing supplementary support, they can take on tasks that the in-house team may not have time for. This frees up the in-house team to focus on more important tasks, resulting in increased efficiency overall.

2. Cost Savings: An MSP can often provide support at a lower cost than an in-house team, due to economies of scale. This can result in significant savings for businesses who partner with an MSP for Co-Managed IT Support.

3. Improved Service Levels: An MSP will often have more experience and expertise than an in-house team, leading to improved service levels. This can result in fewer system issues and better overall performance for businesses who utilize Co-Managed IT Support.

How Co-Managed IT Support Can Benefit Your Business

If you have an in-house IT team, you know how important it is to keep them supported. But what happens when they are overwhelmed with work or don't have the skillset needed to solve a particular problem? That's where co-managed IT support comes in.

Co-managed IT support is when you partner with an external IT provider to supplement your in-house team. This can be helpful in a number of ways:

1. You can offload some of the work to the external provider so your in-house team isn't overwhelmed.

2. The external provider can bring in new skills and knowledge that your in-house team may not have.

3. Having another set of eyes on your IT infrastructure can help identify problems before they become major issues.

4. If your in-house team does run into a problem they can't solve, the external provider will be there to help them out.

Overall, co-managed IT support can be a great way to provide your in-house team with the help they need to be successful. If you're considering partnering with an external IT provider, make sure to do your research and find one that you feel comfortable working with.

What to Look for in a Co-Managed IT Support Provider

There are a few key things to look for when you're considering a co-managed IT support provider:

1. Make sure they have experience working with businesses of your size and in your industry.

2. Ask about their specific co-management offering and what it includes.

3. Find out how they'll communicate with you and your team, and how often.

4. Get a sense of their overall customer service quality.

5. Make sure they have a solid understanding of your business's IT infrastructure and needs.

How to Get Started with Co-Managed IT Support

If your in-house IT team is feeling overwhelmed or understaffed, you may want to consider co-managed IT support. With co-managed IT support, your in-house team works hand-in-hand with a managed service provider (MSP) to keep your business’s technology up and running.

There are many benefits to using co-managed IT support, including:

· Relief for your in-house team – When you have an MSP working with your in-house team, your team members can focus on their core responsibilities and leave the more technical tasks to the MSP.

· Cost savings – When you outsource some of your IT support, you can save money on things like training and equipment costs.

· Flexibility – Co-managed IT support gives you the flexibility to scale up or down depending on your business’s needs.

If you’re considering co-managed IT support for your business, here are a few tips to get started:

1. Define Your Goals

Before you start looking for an MSP, take some time to define your goals for co-managed IT support. What do you hope to achieve by outsourcing some of your IT support? What specific pain points are you looking to address? Having a clear idea of what you want to accomplish will help you find an MSP that’s a good fit for your business.

2. Do Your Research

Once you know what you want to accomplish with co-managed IT support, you can start researching MSPs. Look for an MSP that has experience working with businesses similar to yours and check online reviews. It’s also important to make sure the MSP is willing to customize their services to meet your business’s specific needs.

3. Establish a Working Relationship

Before signing a contract, it’s important to establish a good working relationship with the MSP. Talk with them about the scope of their services and how they plan on communicating with your in-house team. This way, you can ensure that both teams are on the same page when it comes to managing your IT infrastructure.

4. Develop a Transition Plan

Finally, develop a transition plan that outlines how your in-house team will transfer control of certain tasks or processes to the MSP. This should include steps such as setting up access rights and transferring data between systems, as well as any other necessary steps for a successful transition. Having a clear plan in place will help ensure that everything runs smoothly during the transition phase and beyond.