Cyber Reserve is co-managed IT for businesses that already have IT staff and want them backed up instead of replaced. Your team stays in command, working inside Cyber Armory, our security and systems management stack, with technician access to the tools and Command Reporting. Our engineers handle the day-to-day on your enrolled endpoints and stand behind your technicians for everything else.
The result is an internal team that can take a vacation, finish a project, and stop being the only people who know the password to anything. Co-managed IT services from Cyber Command cover businesses in Orlando, Winter Springs, Central Florida, and well beyond.
Strengthen Your IT Team TodaySigns Your Internal IT Team Is Outgrowing Its Hours
Most companies that call us about co-managed IT support are not unhappy with their IT staff. They are worried about them. The warning signs repeat from one office to the next.
- Patching slips because the person who does it is also the person answering the phones.
- Security alerts pile up unread, and nobody is sure which ones mattered.
- Projects that would save real money stay on the someday list for a second year.
- One person holds the credentials, the vendor relationships, and the only map of the network, and that person has not taken a full week off since they were hired.
- The after-hours phone is a personal cell, and the owner knows it.
None of that means the team is failing. It means the business grew past the hours one or two people can give it. Co-managed IT adds the hours without adding headcount, and without asking anyone to start over with a new provider who has to learn everything from scratch.
What Co-Managed IT Services Include
Cyber Reserve is built around the work internal teams most want off their plate, delivered by engineers who already run the same stack for companies with no IT staff at all. Your technicians work in the tools' own consoles beside ours, so nothing happens behind a curtain.
Book a Free Strategy SessionWhat the Reserve carries for your team:
- Alert response and patch remediation on every enrolled endpoint during business hours: failed patches chased down, endpoint alerts investigated and closed, recurring maintenance done on schedule
- After-hours emergency dispatch: your team calls, an engineer calls back and works the problem, so a 2 a.m. outage is not a one-person job
- Escalations: deeper engineering depth when your technicians want a second set of hands or a specialist
- Overflow: reassign any ticket in your queue to our engineers with one reassignment, any time the backlog gets ahead of you
- Coverage when your team is out: book a coverage period and we work your queue, end users included, while your people are away
- Security operations: a 24/7 US-based Security Operations Center behind the security stack, with an engineer on security incidents around the clock; see our cybersecurity services
- Environment documentation: your network, servers, applications, and vendors documented by us and kept current, with read access for your technicians
- Quarterly consultation: a working session with your team on what changed, what is aging out, and what to do about it
- Command Reporting: confidential Command Reports on the cadence that matters to you, written so your leadership can read them without a translator
Projects, migrations, and anything outside the enrolled endpoints are scoped alongside your team, estimated up front, and delivered with your people in the room. The switch between tools inside the stack when we replace one is part of the service.
Co-Managed vs Fully Managed vs Internal IT
The three models answer the same question differently: who is accountable for IT every day, and who is accountable when that person is unavailable?
| Model | Who runs daily IT | Who covers nights, vacations, and spikes | Best fit |
|---|---|---|---|
| Internal IT only | Your staff | Your staff, usually the same person | Businesses with enough IT headcount to cover each other |
| Co-managed IT (Cyber Reserve) | Your staff, with our engineers on enrolled endpoints | Our engineers: emergency dispatch, overflow, booked coverage | Businesses with one to a few IT staff who need depth and relief, not replacement |
| Fully managed IT (Cyber Command) | Our engineers | Our engineers | Businesses that would rather not employ IT staff at all |
Co-managed is the wrong choice in two situations, and we will say so in the first meeting. If your “internal IT” is an office manager who resets passwords, you probably need a fully managed arrangement; see our managed IT department page. And if your internal team is large enough to cover its own nights and vacations, you may only need the tooling, which is what Cyber Armory alone provides.
What Stays With Your Team
Co-managed IT works when the line between the two teams is written down. Here is where we draw it by default, and it moves if you want it to.
Your team keeps the strategy and the budget. Your team keeps the user relationships: the onboarding conversation, the executive who wants a particular laptop, the department that needs a new application vetted. Your team keeps the vendor contracts for your line-of-business software, with our engineers available when a vendor’s support line says the problem is “on your network.”
Our engineers keep the schedule: the patch cycle, the alert queue, the maintenance windows. We keep the documentation current and readable by your technicians. We take the emergency call at night. When your team is out, we take the whole queue until they are back.
Your technicians see the same ticket history and the same tools’ consoles our engineers use, so there is no handoff into the dark.
How Co-Managed IT Pricing Works
Cyber Reserve is priced per enrolled endpoint, quoted after a short assessment of your environment and the work your team wants to hand off. There is no onboarding fee. Because the price follows the endpoints we are responsible for rather than your employee count, a company with a heavy server footprint and a company with three hundred laptops each get a number that reflects the actual work.
Two things keep the quote honest. First, enrollment is explicit: you decide which endpoints are in scope, and the price moves only when that list moves. Second, project work is estimated separately and in advance, so the monthly number does not quietly absorb a migration. If you want to see how our pricing compares with the rest of the market, our managed IT services pricing guide publishes the ranges businesses actually pay.
Where Cyber Reserve Sits in the Family
Cyber Reserve is the middle tier of how we work. Run Cyber Armory alone and your team handles everything inside it. Add the Reserve and our engineers stand behind your technicians. Or step up to Cyber Command and we run it all, no internal IT staff required. Same stack, same Command Reporting, at every tier: a change of tier never means switching products.
Your team, backed by ours.
The same arsenal Cyber Command uses to run entire companies, with your people driving it.
Explore Cyber ArmoryCo-Managed IT Questions, Answered
What are co-managed IT services? Co-managed IT is an arrangement where your internal IT staff keep running the business and an outside team works alongside them under one agreement. With Cyber Reserve, our engineers take alert response and patch remediation on your enrolled endpoints during business hours, answer escalations, and cover your queue when your team is out. Your people keep the decisions and the relationships.
Does co-managed IT replace our internal IT person? No. The model exists so you can keep the person who knows your systems and stop asking them to be available every hour of every week. Our engineers take the repetitive work and the after-hours emergencies; your team keeps the strategy, the vendor relationships, and the parts of the job only an insider can do well.
What happens when something breaks at night or on a weekend? Your team calls the emergency line and an engineer calls back and works the problem. That is the after-hours emergency dispatch built into Cyber Reserve. A 24/7 US-based Security Operations Center watches the security stack around the clock separately, so a security incident gets an engineer on it whatever the hour.
How is co-managed IT priced? Per enrolled endpoint, quoted after a short assessment of your environment and what your team wants to hand off. There is no onboarding fee. Because the price follows endpoints rather than headcount, a business with ten servers and three hundred laptops gets a number that reflects the actual work.
Can we start co-managed and move to fully managed later, or the other way around? Yes. Cyber Armory, Cyber Reserve, and Cyber Command run on the same stack with the same Command Reporting, so moving up or down is a change of coverage rather than a migration. A change of tier never means switching products, and your documentation and history come with you.
What Our Customers Say
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Give Your IT Team the Backup They Deserve
One conversation is usually enough to see where the Reserve would relieve the most pressure. Bring your IT lead; the best co-managed arrangements start with the person who will be working beside us. Call (407) 587-0089 or use the form.