Why MSP? Unveiling the Top Services Offered by Managed Service Providers


If you’ve been searching for MSP (Managed Service Provider) services, you’ve likely come across a variety of terms and offerings that can be confusing. Here’s a quick breakdown to help you right away:

  • Cost Efficiency: Save money with predictable pricing.
  • Expertise Access: Get specialized skills and knowledge without hiring full-time staff.
  • Business Continuity: Ensure operations run smoothly with regular backups and disaster recovery plans.
  • Scalability: Adjust IT services as your business grows.
  • Proactive Monitoring: Address issues before they become major problems.

In today’s business world, reliable IT support is a game-changer. That’s where MSPs come into play. An MSP is a third-party company that manages and oversees a business’s IT infrastructure and end-user systems. Essentially, they act as an external IT department.

The importance of MSPs cannot be overstated. They not only help businesses maintain peak performance but also ensure security and continuity. Plus, with a predictable monthly billing structure, MSPs make it easier for businesses to budget their IT expenses.

My name is Reade Taylor, founder of Cyber Command. My journey began as an internet security systems engineer at IBM. Today, my focus is on transforming IT from a source of stress into a key business asset.

Summary of MSP services - msp infographic pillar-4-steps

Top Services Offered by Managed Service Providers

Managed Service Providers (MSPs) offer a wide range of services to help businesses run smoothly and securely. Here are some of the top services they provide:

Network Management

Network management is all about keeping your network running smoothly. MSPs monitor and maintain your network to ensure optimal performance. They troubleshoot issues, optimize network infrastructure, and implement security measures.

  • Troubleshooting: Quickly resolving network issues to minimize downtime.
  • Optimization: Enhancing network performance for better efficiency.
  • Security: Implementing measures to protect against cyber threats.

Example: An MSP might use high-end firewall tools to monitor network performance, flagging and addressing issues before they disrupt your business.

Infrastructure Management

Infrastructure management involves handling your IT hardware and software needs. MSPs can install new hardware, implement software updates, and manage cloud migrations.

7 technology shifts for 2024

  • Install New Hardware: Setting up servers, computers, and other devices.
  • Implement Software Updates: Keeping your systems up-to-date with the latest software.
  • Cloud Migration: Moving data to the cloud for better accessibility and security.

Story: A mid-sized company reduced its IT costs by 30% after an MSP migrated their data to the cloud and implemented a scalable infrastructure solution.


Security is crucial for protecting your business from cyber-attacks and data breaches. MSPs provide multiple layers of security, including firewalls, monitoring, filtering, and backup solutions.

  • Firewalls and Monitoring: Keeping cybercriminals out.
  • Filtering and Applications: Ensuring safe data transfer and usage.
  • Backup Solutions: Regular backups to secure critical data.

Fact: According to TechTarget, MSPs offer robust cybersecurity measures, ensuring business continuity even in the face of cyber threats.


Monitoring services are essential for catching issues before they become big problems. MSPs use Remote Monitoring and Management (RMM) tools to keep an eye on your IT infrastructure.

  • Real-Time Monitoring: Keeping tabs on servers, desktops, and mobile devices.
  • Proactive Maintenance: Regular checks to prevent issues before they arise.

Example: If a server starts to overheat, the MSP can take action before it fails, minimizing downtime and keeping your operations smooth.

End-User Systems

End-user systems support ensures that your employees have access to help when they need it. MSPs provide help desk services, remote support, and troubleshooting.

  • Help Desk Services: 24/7 support for resolving IT issues.
  • Remote Support: Troubleshooting problems without the need for onsite visits.
  • Proactive Maintenance: Regular checks to prevent issues before they arise.

Quote: “With round-the-clock help desk service, employees experience a more seamless IT ticket resolution,” as noted in the research.

These are just some of the top services offered by MSPs. Next, let’s dive deeper into how MSPs handle network and infrastructure management.

Network and Infrastructure Management

When it comes to keeping your business running smoothly, network and infrastructure management are key services offered by Managed Service Providers (MSPs). These services ensure that your IT systems are always up and running, secure, and optimized for performance.

Network Management

Network management involves everything from troubleshooting network issues to optimizing network infrastructure for better performance. MSPs handle:

  • Troubleshooting: Quickly identifying and fixing network problems to minimize downtime.
  • Optimization: Enhancing network performance to ensure smooth operations.
  • Security Measures: Implementing robust security protocols to protect your network from cyber threats.

Infrastructure Management

Infrastructure management is all about maintaining and improving the physical and virtual components of your IT environment. MSPs provide:

  • Server Management: Ensuring servers are running efficiently and securely.
  • Storage Solutions: Managing data storage to ensure quick access and reliability.
  • Cloud Services: Handling cloud infrastructure to provide scalable and flexible IT solutions.

Remote Monitoring

Remote monitoring allows MSPs to keep an eye on your IT systems 24/7 without being physically present. This is crucial for detecting and addressing issues before they affect your business. MSPs use specialized tools for this purpose, such as:

  • RMM Tools: Remote Monitoring and Management (RMM) tools enable MSPs to monitor your network, servers, desktops, and mobile devices. They can apply patches, updates, and perform maintenance tasks remotely. This ensures your systems are always up-to-date and secure.

network management - msp

Example: An MSP using RMM tools can detect a failing hard drive in your server and replace it before it causes data loss or downtime.

These services not only keep your IT environment running smoothly but also free up your internal team to focus on strategic initiatives rather than day-to-day maintenance.

Next, let’s explore how MSPs handle security and monitoring services to keep your business safe from cyber threats.

Security and Monitoring Services

When it comes to keeping your business safe, managed service providers (MSPs) offer a range of security and monitoring services designed to protect against cyber threats and ensure continuous operation. Here’s how MSPs can help:


Cybersecurity is crucial for protecting your sensitive data and maintaining trust with your customers. MSPs provide comprehensive cybersecurity services to safeguard your IT environment.

Example: Many MSPs offer advanced threat detection systems that can identify and mitigate potential cyber attacks before they cause damage.

Remote Firewall Administration

MSPs often handle remote firewall administration to keep unwanted traffic out of your network. They configure, monitor, and update firewalls to ensure they are always functioning optimally.

Example: An MSP can set up a firewall that blocks suspicious IP addresses, preventing unauthorized access to your network.


Security-as-a-Service (SECaaS) offerings from MSPs provide a scalable and cost-effective way to implement robust security measures without the need for significant in-house resources.

Example: An MSP might offer encryption services to protect your data both in transit and at rest, ensuring that only authorized users can access it.

24/7 Monitoring

Continuous 24/7 monitoring is a key feature of MSP services. This involves using remote monitoring tools to keep an eye on your systems around the clock.

Example: With real-time alerts, an MSP can detect and respond to security incidents immediately, minimizing potential damage.

By leveraging these security and monitoring services, you can focus on your core business activities while knowing that your IT environment is secure and well-managed.

Next, let’s explore how MSPs provide end-user support and technical assistance to ensure your team stays productive.

End-User Support and Technical Assistance

End-user support and technical assistance are critical services offered by managed service providers (MSPs). These services ensure your team can stay productive without getting bogged down by IT issues. Here’s a closer look at what these services entail:

Technical Support

Technical support involves helping your staff with IT-related problems. Whether it’s a software glitch, hardware malfunction, or any other technical issue, MSPs provide the expertise needed to resolve these problems quickly.

Example: Imagine your team is in the middle of a crucial project, and the network goes down. An MSP can step in immediately to diagnose and fix the issue, ensuring minimal disruption.

Remote Support

Remote support is a game-changer for many businesses. Instead of waiting for a technician to arrive on-site, issues can be resolved remotely via the internet. This speeds up the resolution process and reduces downtime.

Example: A staff member encounters a problem with their email client. With remote support, an MSP technician can take control of the user’s computer, diagnose the issue, and fix it within minutes.


Troubleshooting is about identifying and solving problems in your IT environment. MSPs use advanced tools and expertise to pinpoint issues and provide effective solutions.

Example: Your company’s website is experiencing slow load times. An MSP can investigate the issue, whether it’s a server problem, network congestion, or something else, and implement a fix to restore optimal performance.

Help Desk Services

Help desk services provide a centralized point of contact for all IT-related inquiries and issues. This service streamlines support requests and ensures that problems are tracked and resolved efficiently.

Example: Employees can submit a support ticket via email or a web portal. The MSP’s help desk team then prioritizes and addresses these tickets based on urgency and impact, ensuring that critical issues are resolved first.

By offering comprehensive end-user support and technical assistance, MSPs help keep your team focused on their work, rather than on IT problems. This leads to higher productivity and less frustration.

Next, we’ll dive into the specialized services MSPs offer for different industries.

Specialized Services for Different Industries

Managed Service Providers (MSPs) tailor their services to meet the specific needs of various industries. This customization ensures that businesses get the most out of their IT infrastructure while staying compliant with industry regulations. Here are some specialized services MSPs offer for different vertical markets:


Law firms handle sensitive client information and need robust security measures. MSPs provide document management systems, secure email services, and compliance support to ensure that all legal data is protected. They also offer e-discovery and data archiving services to help law firms manage their digital documents efficiently.

Example: A mid-sized law firm in Orlando used an MSP to implement a secure document management system, which streamlined their case management process and enhanced data security.

Financial Services

Financial institutions require high levels of security and compliance. MSPs offer network security, data encryption, and regulatory compliance services. They also provide disaster recovery solutions to ensure business continuity in case of data breaches or system failures.

Fact: According to Cyber Command, MSPs help small financial firms manage their IT infrastructure, ensuring compliance with industry regulations and protecting customer data.


Healthcare providers need to comply with stringent regulations like HIPAA. MSPs offer electronic health record (EHR) management, data encryption, and secure communication channels. They also provide remote monitoring and maintenance of medical devices, ensuring that all equipment functions correctly and securely.

Case Study: A hospital in Florida partnered with an MSP to manage their EHR systems, resulting in improved patient data security and streamlined operations.


Manufacturers rely on MSPs for IoT device management, network optimization, and data analytics. MSPs help manage the IT infrastructure that supports production processes, inventory management, and supply chain operations.

Example: A manufacturing company in Orlando used an MSP to implement IoT solutions, which improved their production efficiency and reduced downtime.

By offering specialized services tailored to the unique needs of different industries, MSPs help businesses optimize their IT infrastructure, enhance security, and ensure compliance with industry regulations.

Next, we’ll explore Managed Print Services and how they can streamline your printing needs.

Managed Print Services

Managed Print Services (MPS) can be a game-changer for businesses looking to streamline their printing needs. Here’s a look at the top services offered by MPS providers:

Printer Maintenance

Regular maintenance is critical to keep your printers running smoothly. MPS providers handle everything from routine check-ups to major repairs. They monitor the health of your printers and address issues before they become big problems.

Example: A healthcare provider in Michigan used MPS to ensure their printers were always operational, reducing downtime and improving patient service.

Consumables Supply

Running out of ink or paper at a crucial moment can be frustrating. MPS providers manage your consumables supply, ensuring you always have what you need.

Fact: According to Cyber Command, MPS providers can help businesses save up to 30% on printing costs by optimizing consumable usage.

Remote Management

MPS providers use advanced tools to monitor and manage your printers remotely. This includes diagnosing issues, applying updates, and scheduling maintenance.

Statistic: Companies using remote management services experience a 25% reduction in printer-related issues, as noted in a TechTarget article.

Managed Print Services offer a comprehensive solution to manage your printing needs efficiently, saving time and reducing costs. Next, we’ll dive into Service-Level Agreements (SLAs) and their importance in MSP contracts.

Service-Level Agreements (SLAs)

Service-Level Agreements (SLAs) are the backbone of any managed service provider (MSP) contract. They define the terms of service, performance expectations, and responsibilities.

What is an SLA?

An SLA is a formal agreement between an MSP and its client. It outlines the specific services provided, along with performance and quality metrics. This ensures both parties have clear expectations.

Performance Metrics

Performance metrics are key components of an SLA. They measure how well the MSP delivers its services. Common metrics include:

  • Response Time: How quickly the MSP responds to an issue.
  • Resolution Time: How long it takes to fix a problem.
  • Uptime: The percentage of time systems are operational.

Quality Metrics

Quality metrics ensure the MSP meets the agreed-upon standards. These can include:

  • Customer Satisfaction: Often measured through surveys.
  • Compliance: Adherence to industry standards and regulations.
  • Accuracy: Precision in reporting and documentation.

Tiered Pricing

SLAs often come with a tiered pricing structure. This means you pay more for higher levels of service. For example:

  • Basic Tier: Includes standard support and monitoring.
  • Premium Tier: Offers faster response times and additional services like proactive maintenance.

Fact: According to TechTarget, SLAs can be linked to an MSP’s pricing formula, providing flexibility and options based on your needs.

Clear and detailed SLAs are crucial for a successful partnership with an MSP. They set the stage for accountability and performance. Next, we’ll explore the Benefits of Hiring an MSP and why they are a smart choice for your business.

Benefits of Hiring an MSP

Hiring a managed service provider (MSP) can be a game-changer for your business. Here’s why:

1. Fill Staff Shortages

If your organization is short on IT staff, outsourcing tasks to an MSP can be a lifesaver. Instead of struggling to fill positions, you can rely on MSPs to handle essential tasks. This is particularly useful for small and medium-sized businesses (SMBs) that may not have extensive in-house IT capabilities.

2. Access to Expertise

Hiring an MSP means gaining access to a pool of experts who are up-to-date with the latest technology. According to Forbes, MSPs can improve operational efficiency and reduce costs by managing IT services like infrastructure, security, and networking. This expertise can help you avoid costly mistakes and ensure your IT systems are running smoothly.

3. Ensure Business Continuity

Business continuity is crucial. An MSP can help you prepare for and recover from disasters, ensuring that your IT systems are always running. Many MSPs offer 24/7 monitoring services, which means potential issues are detected and resolved before they become major problems. Service Level Agreements (SLAs) document these obligations, providing you with peace of mind.

4. Improve Cost Efficiency

MSPs offer predictable monthly costs, which can be more budget-friendly than unexpected repair bills. For example, paying a fixed monthly fee for IT services can be more cost-effective than paying hourly rates for unplanned repairs. This allows you to focus on improving your services while the MSP handles day-to-day management.

5. Enhance Security

Security is a top concern for any business. Some MSPs provide security software and awareness training, helping to protect your organization from cyber threats. They can also offer specialized services like remote firewall administration and security-as-a-service offerings, ensuring your data is safe.

In summary, hiring an MSP can fill staff shortages, provide access to expert resources, ensure business continuity, improve cost efficiency, and enhance security. Next, we’ll discuss some of the Challenges of Working with MSPs and what to watch out for.

Challenges of Working with MSPs

While Managed Service Providers (MSPs) offer many benefits, there are some challenges to keep in mind. Here are a few key issues:

Security Measures

Not all MSPs prioritize cybersecurity. According to research, many MSPs do not have a major focus on cybersecurity, which can leave your business vulnerable. Ensure that your chosen MSP has robust security measures in place, including risk assessments and employee training.

Third-Party Dependency

Relying on an MSP means depending on a third-party for critical business operations. This dependency can be risky. If the MSP fails to meet their Service Level Agreements (SLAs), your organization could face system downtime and other issues. It’s crucial to have clear SLAs and regular performance reviews to mitigate this risk.

Response Time

Waiting on a response from your MSP can be frustrating. Sometimes, it may take longer than expected for the MSP to address an issue. This delay can affect your business operations. Make sure your SLA includes specific response times to avoid prolonged downtime.


Some MSPs might try to upsell unnecessary technology or services. This can lead to increased costs without added value. Be clear about your needs and budget to avoid being sold services that you don’t need.

Information Accessibility

An organization’s information might not be freely accessible if the MSP uses proprietary tools to manage and monitor its infrastructure. This can create challenges if you need to access your data quickly. Ensure that your MSP provides you with the necessary access and transparency.

By understanding these challenges, you can better prepare and choose the right MSP for your needs. Next, we’ll answer some Frequently Asked Questions about MSPs to help you make an informed decision.

Frequently Asked Questions about MSPs

What city does MSP stand for?

MSP stands for Minneapolis–Saint Paul, a major metropolitan area in the state of Minnesota. The Minneapolis–Saint Paul International Airport (IATA: MSP) serves this region, providing vital air travel connections for both domestic and international flights.

What is MSP known for?

Minneapolis–Saint Paul International Airport is known for several key features:

  • Delta Air Lines Hub: MSP is a major hub for Delta Air Lines, which accounts for about 70% of the airport’s passenger traffic.
  • Sun Country Airlines: This Minnesota-based airline also operates from MSP, offering various domestic and international flights.
  • Passenger Traffic: As the busiest airport in the Upper Midwest, MSP handles a significant volume of passenger traffic, contributing to the Twin Cities’ economy.

Who runs MSP?

The Metropolitan Airports Commission (MAC) operates MSP. The MAC is a public corporation established by the Minnesota State Legislature. It manages not only the Minneapolis–Saint Paul International Airport but also six smaller regional airports. The MAC ensures that the airport meets the needs of the Twin Cities’ residents and businesses, supporting economic growth and providing essential services.


Managed Service Providers (MSPs) offer a wide range of services that can greatly benefit any business. From network and infrastructure management to security and end-user support, MSPs provide essential services that help organizations run smoothly and securely. By addressing staff shortages, providing expert resources, ensuring business continuity, and improving cost efficiency, MSPs allow companies to focus on their core operations.

At Cyber Command, we pride ourselves on being more than just a service provider. We see ourselves as your strategic partner, committed to your business’s growth and success. Located in Orlando, Florida, we offer 24/7 IT support to ensure your technology needs are always met. Our comprehensive managed IT services are designed to scale with your business, ensuring you remain competitive in today’s market.

By choosing Cyber Command, you are opting for a partner dedicated to empowering your business with robust IT solutions. Let’s navigate the future of IT together, ensuring your business is well-equipped, secure, and poised for success in the digital age.

For more information about our managed IT services, visit our managed IT services page.

This concludes our article on the top services offered by MSPs. We hope you found it helpful and informative. If you have any questions or need further assistance, reach out to us. We’re here to help!