What Does a Managed IT Services Provider Do?

IT solutions are becoming more and more important for all companies, no matter their industry. If you run a small or medium-sized business, you might need to create a website, provide customers on your email list with regular updates, store and safeguard information about your employees and clients, and organize your operations online. Because an in-house IT department is very expensive, you could opt for managed IT services instead.

Here at Cyber Command, we work with a range of experts in security, technical support, and strategic support, and we have experience with a large number of industries. When you start working with us, you gain access to 24/7 support as well as superior security solutions that keep your customers’ and employees’ data safe. What’s more, your IT-related expenses will be predictable, so you can plan your business’s finances more easily.

What Can You Expect from Managed IT Services Providers?

If you run a small to medium-sized business, you might not have the resources for an entire IT department, but that doesn’t mean you can’t benefit from the expertise of technology professionals who can help you grow and scale your business. For many companies, a managed IT department is a much less expensive and more efficient option than hiring their own team.

Your provider will offer you a comprehensive solution that includes both technical and strategic support. They can help you integrate IT solutions into your everyday operations to increase your business’s efficiency and keep your data safe. If you already have an in-house IT department, you can opt for co-managed services that take some of the pressure off your small team.

A Comprehensive Solution 

To function effectively and provide the support your business needs, an IT department usually includes several employees, so employers have to pay multiple salaries and come up with the money for additional benefits and taxes. Managed services can provide you with the same benefits as an in-house team, namely customer support, technical support for other employees, and strategic support, but at a much lower cost.

What’s more, we work with a range of professionals here at Cyber Command. As a result, our customers have access to experts who specialize in cyber security, technical support, AI and machine learning, compliance, cloud management, and infrastructure. No matter what IT problems crop up in your day-to-day operations, we will be able to help, even on weekends and out of hours.

Technical Support

Digital services are more important than ever in almost every industry. Whether you’re a lawyer, healthcare professional, or HVAC specialist, you will need to provide your customers with a website that makes it easy to contact you. What’s more, most professionals have online calendars or schedules, an email list, and digital records of clients and employees.

Because a lot of the data businesses keep online is confidential, security is key. When you first get in touch, your managed IT team can help you upgrade your security systems, thus minimizing the risk of hacking or a security breach. Whenever you need help or have a question, the specialists at Cyber Command are available. Because we have such a large team, we are able to answer all technical inquiries within 15 minutes.

Strategic Support 

No matter your industry, having a good IT strategy in place is crucial for the success of your business. It can help you attract new customers, provide relevant information to current customers, and simplify your employees’ lives. If you’re not a technology expert, you might find it hard to come up with a good strategy for your business. This is one of the main reasons why people hire an IT team or get in touch with us about managed services.

We can discuss your current approach and come up with ideas to improve it, or we can create a new plan from scratch. The focus of our strategy will depend on your industry and your company’s individual needs. For instance, an SMB in financial services will require added layers of security to keep their clients’ sensitive data safe, while a business in the hospitality industry will benefit from a focus on advertising and point of sales.

Supporting Your Existing Team

Some businesses come to us even though they already have an existing IT team. In most cases, SMBs can’t afford to hire more than 2-3 employees for their IT department, and as a result, the team often struggles to cope with the business’s needs. For this reason, many companies can benefit from a hybrid approach that includes managed IT services as well as in-person employees.

The largest benefit of combining our services with your own team is that this takes the pressure off your employees and allows them to focus on what’s important: your strategic approach to IT. We will take over all the technical issues and provide the support you need. What’s more, we are available 24/7, so your employees no longer have to worry about issues that crop up in the evenings or at weekends, and they benefit from a better work-life balance.

What Are the Advantages of Working with a Managed IT Company?

As you can see, a managed IT department has many functions within a small or medium-sized business. The professionals at Cyber Command can help you with your technical difficulties, plan your future IT strategy, and keep your sensitive data safe. But what are the main advantages of working with such a service as opposed to hiring your own team or simply calling an IT company for help whenever you need one?

The most important reasons managed services are superior are that they are cost-effective, they offer your employees and customers 24/7 support, and they provide you with increased online security. What’s more, you can take your managed IT department with you if you change locations or open another branch in a different state.

24/7 Support

When you have your in-house IT department, each employee can only work approximately eight hours per day. Most professionals won’t be able to cover shifts during the night or on weekends, so you won’t be able to provide support to your customers during that time unless you’re willing to pay huge costs in overtime and expand your team to include people able to work during non-work hours. This can be a problem if your product or service depends on technology. By working with a managed service, you can solve this issue and support everyone you work with 24/7.

Great Security 

Almost every business requires a high level of security, particularly online. Whether you work in the medical field, financial services, or the law, your clients rely on you to keep their private documents safe. But unfortunately, your current security system may not be as effective as you believe. Every year, hackers and cybercriminals come up with new ways of gaining access to businesses’ private accounts, so you need to stay on top of security at all times.

A managed service provider can help you check your existing system and upgrade it to reflect the newest safety standards. Then, they can keep it optimized on an ongoing basis. Because the security system we use at Cyber Command is powered by AI and machine learning, it is far superior to what the average business can organize on its own.

A Predictable Budget 

Managing a small or medium-sized business is expensive. The more employees you have, the more salaries, benefits, and taxes you have to pay. What’s more, when people get ill or take time off work, you’ll have to cover, which can make your business’s finances extremely unpredictable. By choosing managed IT services, you can save money and simplify your budget.

Unless your company grows significantly or the services you require change, your managed IT department will cost the same each month. This is true even if one of your systems breaks down or you require additional help. With a fixed IT expense, it’s much easier for your financial team to predict your business’s future revenue and success.

Support in Multiple Locations 

As your company grows, you might want to expand to different areas of the US. If you have an in-house IT team, you’ll need to hire more people to cover the needs of your new branches. But when you choose a managed IT department, this isn’t the case. In fact, you can take your Cyber Command team with you wherever you go. We serve all locations in the US, so you can make use of our expertise no matter where you decide to set up future branches.

When you work with a company offering managed IT services, you can expect support with all the technical aspects of your business. What’s more, you’ll know in advance how much money you’ll spend on IT. Get in touch with us now at Cyber Command to book your initial consultation with our specialists and find out more about how we can cut your costs and help your business expand faster. 

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