What Is Included in Managed IT Services?

Information technology (IT) is dynamic and constantly evolving. This means that to stay competitive, businesses not only need to maintain their infrastructure, but also need to keep abreast of new developments that are constantly giving people more powerful, flexible, and streamlined ways to work and collaborate. Enter managed IT.

Staying current can be daunting even for businesses able to devote the resources to a dedicated in-house IT department. Fortunately, these same technological advancements have made it easier than ever before to take advantage of a managed IT solution. At Cyber Command, we have the expertise and versatility to work with you to put in place just the right solutions for your business.

What Is Included in Managed IT Services?

Given a long enough timeline, something is going to go disastrously wrong. It could be a single truly exceptional event like a fire. It could also be an unfortunate confluence of circumstances, like a simple user error affecting just the wrong set of shared files at exactly the worst moment. Either way, you have clients waiting and your business has ground to a halt.

By the time a disaster strikes, you’ve already made the most important decisions that will determine how quickly your business is up and running again. Minimizing your downtime is about realistic assessment and preparedness.

A Specific Assessment

Even within the same industry, two companies will operate a bit differently. We work with each client to assemble a risk assessment specific to them. In particular, we look at which areas of their infrastructure are most vulnerable, and which ones are critical to continuous operation.

A Ready Plan of Action

Guided by a thorough assessment, we lay the groundwork ahead of time to minimize your downtime when the unexpected strikes. Typically, this means mitigating risk using strategies like regular server backups and off-site data storage, as well as having fail-over systems ready where it’s practical.

Cloud Services

A great deal of IT infrastructure is stuff that you want to use, but don’t really want to have. A properly-implemented cloud-based infrastructure offers a number of productivity advantages while simultaneously lowering your exposure to risk.

Where the Cloud Boosts Productivity

A cloud-based infrastructure by its nature makes it simpler to keep your staff on the same unified system and to quickly apply updates or refinements to that system for the entire team at once. The cloud also lends itself very nicely to collaboration and data-sharing.

Where the Cloud Mitigates Risk

The larger cloud-based software suites all have very active cybersecurity teams working to keep them protected, and you benefit both from the scale of the operation and the efficiency with which the systems can be updated. Also, when you host your cloud services with Cyber Command’s expert staff, you remove some of the risk that’s inherent in storing everything locally.

Co-Managed IT

Information technology is now a part of every business to a greater or lesser degree. Our goal at Cyber Command is to work with your internal IT staff. Whether you have a dedicated IT department or just a technologically-inclined staff member, we want them to be able to focus on big-picture strategies that will push your business forward instead of needing to react to glitches or to maintenance demands. We want to free them to focus on growth.

While your team is proactive, ours is also on standby. We strive to minimize problems, but when a support issue does come up our team has the scale and experience to resolve it promptly. Because we have a large staff that has worked with IT systems for years, we’re in a position to field a broader range of skills, and maintain a higher level of availability, than it’s reasonable to expect from a department with just a few individuals.

Company

At Cyber Command we have been helping our clients succeed since 2015 by delivering expert maintenance, IT services, and consulting. Our clients’ success is ours as well, and we’re constantly looking for new ways to maximize their productivity.

We Work With You

Because we succeed when you do, we strive to be a seamless extension of your own business. That means learning how you operate so that we can be of the most use to you. It also means consulting with you to find just the right solutions that are tailored to your business, and answering any questions you have in straightforward language, without obscure tech jargon.

Our Monthly Rate Is All-Inclusive

Our all-inclusive support plan means that you always understand what your IT costs will be, and you won’t be blind-sided with a large bill if there’s a rough month.

Since our price doesn’t fluctuate with the number of issues we need to troubleshoot, we’re highly motivated to be proactive in our approach and to keep your IT problems as minor and as infrequent as possible.

We Prioritize Rapid Response

It is in exactly no one’s interest for you to be stuck with a support issue, and we know that even little problems can escalate quickly. That’s why we offer 24/7/365 live support, as well as a guarantee that a call you put in for support will be responded to within one hour.

Managed IT Department

We make it simple for you to gain the benefits of an in-house IT department in addition to the advantages of a large and diverse team. We offer 24/7/365 live support so that you always have access to a technician when you need it. Our service also includes around-the-clock monitoring of your network and data, so that you can have the peace of mind to focus on growing your business instead of on technical hassles.

If your business operates multiple locations then our nationwide support coverage can provide the kind of rapid response that a conventional in-house IT department would struggle to match. And as different segments of your business grow, our managed support model allows us to easily scale with you.

Managed IT Services

At Cyber Command we understand that your staff’s time is valuable and that a team member who is troubleshooting a technical problem is doing so instead of directly profitable work. That’s why so many companies fall into the trap of only putting resources toward their IT infrastructure when there’s a problem to be resolved. Unfortunately, the most efficient time to deal with IT issues is before they reach the stage of being a problem.

Letting us manage your IT infrastructure for you means that, first of all, your entire team is able to focus their productivity on the work that directly benefits and grows your business. Secondly, our team has the depth of experience to proactively address potential issues before they can interfere with your operation. Our all-inclusive services include monitoring and maintenance of your devices and network, backups of your critical data, and more. Your focus stays on running your business.

Managed Print Services

The printing needs of different companies vary, but too often businesses address their printing needs by just connecting a few printers to the network and nothing more. This is both a missed opportunity and a security risk. Printers usually don’t receive the same attention to security as workstations, making them convenient entry points into the network for malicious actors. Printers may also expose sensitive data or user credentials.

Cyber Command can tailor a managed printing solution for your company’s specific needs. This will always include monitoring and attention to security vulnerabilities, but we can also help boost productivity by streamlining the way that your printers talk to the software you use. Additionally, we offer printer fleet management to handle toner replacement or any repairs.

Microsoft 365

Our team is familiar with a wide range of software solutions and that certainly includes Microsoft 365. We have the expertise to consult with you, in straightforward language, about how this flexible software can improve your company’s workflow and communication. We also have years of experience integrating and managing Microsoft 365, making it painless to adapt or scale as your company’s needs evolve.

Versatility and collaboration are more important today than ever. At Cyber Command we have the know-how to help you leverage Microsoft 365 to let your team work in a more streamlined way using tools they can easily access from different devices and locations.

The trend in recent years, and it’s an accelerating one, is for companies to become more and more distributed. Information technology has a major role in facilitating this and has made it so that a company trying to keep up with the competition faces challenges that didn’t exist even a decade ago.

Excell With Managed IT

At Cyber Command our expertise is in working with these technologies, both existing and emerging. Our focus, however, is always on you. On your productivity, and your ability to take your attention away from matters of maintenance and monitoring, and put it where it should be: growing your business and profits. Your success is ours, so everything always begins with a jargon-free discussion of your needs and how we can meet them.

Our value proposition is simple: We proactively monitor and maintain your devices, servers, and network to secure your revenue through business continuity. Visit us at Cyber Command to schedule a technology strategy session.