What Are the Five Types of Cybersecurity?

IT departments have made cybersecurity management their top priority. Cyber attacks continue to increase in frequency, especially since cryptocurrency has made it possible for criminals to extort businesses without leaving a clear trail. Cybersecurity companies worldwide have raced to provide the best cybersecurity services to both businesses and governments. However, their services have become increasingly specialized to address different types of cybersecurity needs and threats.

What Are the Five Types of Cybersecurity?

Five Branches of Cybersecurity Management

Although we commonly think of cybersecurity as a single concept, modern cybersecurity experts have since broken it down into several dimensions. Today, more devices are connected to the internet than ever. Analog systems have faded into obscurity. New technologies likewise call for new cybersecurity strategies. As a result, no single approach can address all of the potential vulnerabilities. Cybersecurity companies have specialized their services into five branches that each focus on a specific scenario.

Some of these branches, including network security or application security, have been around for decades. However, several of these branches are relatively new, including cloud security and IoT security. Some cybersecurity services can provide protection on multiple fronts, while others specialize in a specific branch. Consider which situations apply to your company and how you can best protect your business.

1. Application Security

The field of application security, though not new, has undergone significant transformations in the past decade. Not long ago, applications were limited to personal computers, which meant that most security needs could be addressed by focusing on network security. However, since the advent of the iPhone and other mobile operating systems, our understanding of applications has broadened significantly. Application security now involves protecting data transfers between applications and devices, as well as ensuring applications cannot jeopardize other programs.

Perhaps the clearest example of application security is the prevalence of two-factor authentication (2FA). When 2FA is enabled, applications will ask for confirmation through another device, commonly a mobile phone. If your company uses a proprietary application to handle everyday tasks, consider implementing 2FA to reduce the risk of a data breach. 2FA protects against the most common type of cyber attack: phishing. Stolen credentials won’t grant immediate access to your system with 2FA enabled.

2. Network Security

Every business needs to invest in network security. The proliferation of Wi-Fi has increased companies’ exposure to cyber threats. For instance, many businesses offer free Wi-Fi to their customers. However, if your Wi-Fi network is unsecured, anyone can monitor all the traffic on the Wi-Fi network and potentially capture data such as logins and passwords. Worse yet, if your network is poorly configured, your public Wi-Fi could grant access to private data that should be on a secure network.

Even traditional Ethernet connections can come under attack. DDoS attacks flood your network with connection attempts, which can cripple your network or bring your website to a standstill. In many cases, these attacks are a distraction to divert your attention away from a more serious invasion. With 24/7 network monitoring tools, it’s possible to detect suspicious activity and defend your company’s network.

3. Cloud Security

The cloud was a foreign concept not long ago. Today, however, it’s essential for many businesses. Companies that operate in multiple locations as well as those that allow for remote work depend on cloud-based services for collaboration and seamless operations. Cloud storage gives businesses near-infinite capacity to hold data without up-front costs. Cloud computing can process tasks faster than even the most powerful desktop computers. However, with this convenience comes additional risk.

In the past, company data would be kept safe in a server room. Robust network security would ensure that only authorized administrators could access valuable data. In contrast, the cloud is accessible from anywhere. To protect their data, companies are turning towards software-defined networks and VPNs to access the cloud with greater security. Cloud-based applications can leverage application security techniques, including 2FA, to mitigate risk. Cloud storage can be monitored just as your local network is to spot suspicious activity.

4. IoT Security

IoT, or the Internet of Things, is more than a buzzword. Experts expect the IoT field to expand quickly as 5G networks become more commonplace. These networks allow for more connections, which means more devices will become connected to the internet. Smart home devices are a great example. However, many IoT devices are built with simplicity in mind. This means that cybersecurity is often overlooked. These devices can become vulnerabilities if not properly secured on your network.

If your company uses IoT devices, it’s important to invest more in network security. Since IoT devices will connect directly to your network, it’s possible to monitor their activity with cybersecurity software. Furthermore, IoT devices have repetitive, predictable functions, which means it’s easier to notice when one of them does something out of the ordinary. To strengthen your security, choose IoT devices that link to a secure hub. These devices operate on a secure network within your wider network.

5. Critical Infrastructure Security

We often take basic infrastructure systems for granted. The electrical grid, internet cables, traffic signals, security cameras, and many more public systems have gone digital. While this has made it easier for cities to control these systems, it also opens up vulnerabilities that cyber criminals could exploit. The field of critical infrastructure security has expanded considerably to meet this growing demand. This branch of cybersecurity is also notable for receiving far more government funding than others.

There is a growing concern that critical infrastructure would be targeted in a conflict with another nation. We’ve already seen instances of such attacks in modern times such as the STUXNET attack on Iran’s nuclear processing facilities. However, businesses don’t need to be as concerned with this branch of cybersecurity unless they actively work with local utility companies or produce components or software for governments.

What Are Cybersecurity Companies Focused On?

Cybersecurity companies today are in a constant arms race against cyber criminals. As criminals invent new methods to infiltrate and attack businesses, cybersecurity professionals strive to remain one step ahead. Currently, there is a heavy emphasis on providing 24/7/365 support via software that monitors computers, networks, and cloud connections. However, this software goes far beyond the traditional antivirus software installed on most computers. Older programs rely on a database of known viruses, but they cannot detect new threats easily.

Instead, modern programs are using pattern recognition with the help of AI-driven algorithms. If a program acts in a suspicious manner, the software can detect this behavior and quarantine it to prevent further harm. This method provides better protection than a database which could become useless if users or administrators fail to update their antivirus software. In addition, these modern tools can spot unusual behavior from a user’s account, whether it be due to compromised credentials or a disgruntled worker.

Cybersecurity Services (CSaaS)

Given the complexity of cybersecurity, many businesses are switching to a Cybersecurity-as-a-Service model. Instead of paying for software or hiring a dedicated expert, CSaaS allows companies to get full cybersecurity coverage across all areas for a flat monthly fee. It’s akin to an insurance payment. The CSaaS market is predicted to grow an astounding 16.8% annually. The simplicity of CSaaS and the fact that it scales with your company makes it extremely popular.

Best of all, opting for CSaaS doesn’t require advanced cybersecurity knowledge or complicated installations. Cloud-based tools can monitor your company from a distance. In addition, you get access to professionals who have experience in various cybersecurity fields. Instead of building a whole in-house team, you can quickly get up to speed by hiring a cybersecurity services provider.

Why Businesses Need Cybersecurity Support

Is professional cybersecurity management really necessary? Many small businesses seem to think that cybersecurity support is only for large enterprises. In reality, more small businesses are hit by cyber attacks than large enterprises. This is largely because criminals know that small businesses tend to overlook cybersecurity. However, the costs of a data breach can be overwhelming for SMBs. Prevention is always better than treatment.

Furthermore, many countries have adopted data privacy laws that require companies to protect consumers’ personal information. If your company hopes to do significant business in places like California, Brazil, or the European Union, they have to be compliant with these laws. Data privacy laws impose strict security requirements. Failing to comply could lead to large fines in addition to civil suits from consumers.  

Managed Cybersecurity Solutions

Overall, the best approach for businesses today is to take the guesswork out of cybersecurity. Hire an expert cybersecurity service provider that can manage your cybersecurity for you. You’ll get the proper equipment and software you need, and the peace of mind that comes with knowing that your company is in good hands.

At Cyber Command, we protect businesses of all sizes from all manner of threats. Contact Cyber Command today to schedule your strategy meeting and learn more about how our cybersecurity management can protect your company.

Cybersecurity

Cybersecurity describes the tools and practices a company employs to protect its digital infrastructure from malicious attacks and other cyber threats. It is designed to secure your company’s data while protecting all devices connected to your system, including servers, computers, tablets, and mobile phones. As threats continue to increase in number and scope, many businesses employ a cybersecurity company in an ongoing effort to ensure maximum protection.

What Can a Cybersecurity Company Help With?

Network Security

Network security protects your company’s data, applications, and IT systems from any misuse, unauthorized access, or disruptions in service. This requires the use of hardware and software systems in addition to technical expertise that is often provided by an outside digital security company. Regardless of the size or what industry they operate in, nearly every business requires some measure of network security to protect against potentially crippling damage.

There are three areas of concern for network security: physical, technical, and administrative. Physical security prevents unauthorized people from accessing routers, cables, and other equipment, while technical security protects stored and mobile data. Administrative security refers to the range of policies and operational guidelines meant to manage user behavior, system access, and authenticating team members at all levels of your company.

Application Security

This refers to protecting your company’s software applications from external and internal threats such as unauthorized access and modification. Today’s applications are often connected to the cloud and available across multiple networks, which leaves them vulnerable to attack. Hackers know this and now engage in direct application attacks much more often than they used to.

While network security is the first step, your company thus also needs protection within the applications themselves. Application security may include things like encryption, user authentication, and logging, which keeps time-stamped records of who accessed your applications. Logging is a critical tool for finding the source and severity of an attack so you can take immediate measures to limit the damage.  

Data Security

Many companies are concerned with protecting their internal data, as corporate value can depend on things like patented technologies and privileged client lists. Data security is critical to a company’s success, employing the use of sophisticated storage methods that protect against theft, data corruption, and unauthorized access. These methods are designed to protect both stored data and data that may move from one system device or platform to another.

Data security measures may include tools such as encryption, which translates your company data into a digital code that can only be accessed using a decryption key that is shared with select authorized personnel. Hashing is another tool that can help verify your data has not been tampered with. There is also tokenization, which uses data “tokens” to represent and shift risk away from the actual data they are meant to protect.

Cloud Security

Many companies use cloud computing to host data and software applications. Cloud computing offers numerous benefits, including lower costs and increased IT efficiency. However, they also present new security challenges that must be addressed to avoid damage to your company’s infrastructure. Cloud security has thus become a critical part of cyber security, employing high-tech measures to protect your digital assets and secure company data.

Cloud security threats include malicious theft from outside parties, leakage, and accidental deletion. To protect against these threats, cloud security incorporates the use of tools such as firewalls, two-factor authorization, penetration testing, and the installation of virtual private networks in the appropriate IT systems. Cloud security firms can also help install and manage tools that govern the use of public internet connections to secure network integrity.

Identity Management and User Access

A key part of cybersecurity is managing digital identities and user access to your company’s IT systems and data. Both robust technological tools and sound policies are required to limit your risk of identity-related attacks. It’s important that users only have access to the data and systems they need to perform their jobs, and nothing more. Unnecessary access enables unnecessary internal threats to company security.

In addition to maximizing security, a sound user access management program will also optimize efficiency by simplifying new access and training procedures as team members are promoted or transferred into different roles. A tightly managed system will eliminate the need for time-consuming security reviews.

These are some of the most common elements of a solid cybersecurity strategy that will keep your company protected against today’s increasingly complex digital threats. Contact Cyber Command to help devise the right security strategy for your company so you can focus on servicing clients and growing your business. 

What Is Fully Managed IT Support?

IT support is as essential for modern businesses as electricity or running water. The largest companies recognize this and invest more in IT staff and resources for the department. However, small and medium businesses can struggle to afford the wide array of expensive IT personnel needed to provide complete support. That’s why many companies are switching to fully managed IT services. It’s the smartest way to outsource your IT support and bolster your existing team.

What Is Fully Managed IT Support?

Comprehensive Managed IT Services

Managed IT support means that your IT needs are managed by another company. Some companies choose to offload a few IT tasks while retaining command over others. Nevertheless, it’s possible to have all of your IT needs taken care of. When we talk about fully managed IT, we mean everything from physical infrastructure to strategic planning. Fully managed IT includes cybersecurity defense, non-stop IT support for everyday issues, and implemented solutions to help your company grow.

Managed IT does not have to replace your current IT department, though it certainly could! Many companies start out by hiring a managed IT service provider to cover weak areas, only to find that it’s so helpful they switch over to fully managed IT. Although we can do everything from setting up a printer to planning your IT expenses for years to come, consider a few of the most important tasks managed IT providers handle.

Cybersecurity Support

Cybersecurity is lacking in most small and medium businesses. Even though large companies make headlines because of the sheer size of their data breaches, SMBs are actually far more likely to be the target of a cyber-attack. A breach dramatically affects your image as customers have become more conscious of data privacy and expect businesses to take care of their data. Furthermore, some jurisdictions, like California, have laws that could lead to fines and lawsuits from consumers.

When you give us access to your computer systems and files, we can constantly monitor them for unusual activity. For instance, if an employee account logs in at an odd time of day or from an unprecedented location, our system will automatically track that activity. We can remotely log an employee out to ensure no files are stolen. You’ll also receive regular cybersecurity reports to further understand the threats facing your company.

24/7/365 IT Support

Even the simplest office runs into tech issues on a regular basis. Every time your employees have to stop to call IT support, you’re losing productivity. The faster you can resolve their problems, the better. However, most companies don’t have enough IT staff to address multiple issues at once. When major projects are underway, there’s even less support for day-to-day issues. Hiring more staff means increasing your monthly expenses and can result in workers with nothing to do.

Fully managed IT support solves all of these problems. You get on-demand support the moment you need it. Your employees can easily submit support tickets and we guarantee a response in an hour or less. If you have IT staff onsite, we can coordinate with them to balance the workload. Best of all, you don’t have to worry about hurting your bottom line since our fixed monthly cost gives you predictable pricing for consistent quality.

Solutions to Help You Grow

No business can grow without IT support. The more your business expands, the more issues you’ll run into. Likewise, your IT solutions will become more complex as your company runs into bottlenecks in your IT infrastructure. Our team can help you plan the future of your company’s IT. We are constantly reading up on the latest developments and we can use that knowledge to help you plan for the future.

Instead of being surprised by sudden expensive IT purchases, you’ll have a clear roadmap indicating the upgrades you’ll need and when those bills come due. If you’re interested in trying a novel solution but lack the experience on your team to implement it, we can help you strategize and make your vision a reality. Whether it’s as simple as web hosting or as complex as a cloud deployment, we’ll make sure you’re ready to grow.

How Do Managed IT Services Work?

Traditionally, IT has always been in-house. If your company has never used managed services before, it may seem difficult to envision how a company located in another state could help you. Fortunately, increased internet connectivity and cloud-based tools have made it possible to provide full IT support from afar. At the same time, we welcome the opportunity to work with your team to accomplish even more.

Powered by the Cloud

We use a cloud-based system to provide the best support to our customers. When your files and operations move to the cloud, we’re able to monitor everything from our operations center. Cloud-based support eliminates many of the common IT problems employees face since we manage the physical infrastructure ourselves. Your staff only accesses our cloud servers remotely, which gives your business added security. Even if your office were to catch fire, you wouldn’t lose a file.

However, we can also monitor your local servers and machines with remote access and software installations. We can be flexible and mix approaches as well. If you’re not sure which approach is best for your business, schedule a technology strategy session with our team to learn more.

Collaboration With Your IT Team

Fully managed IT does not have to replace your entire IT team. Indeed, there are some advantages to having a person on-site. However, it can be unpractical to have someone present 24/7. Managed IT services can fill the gaps in your team’s schedule. In addition, if you’re planning on a major IT project like a server upgrade or a data migration, we can help your technicians get the job done.

Managed IT also gives you access to more know-how. Our team of over 70 experts includes a variety of technical engineers, each with a unique background. As IT becomes increasingly specialized, it becomes harder for companies to account for every possible scenario through hiring alone. Bringing on a managed IT service provider can cover those areas that your team has yet to master.

Advantages of Fully Managed IT

There are other reasons to consider fully managed Business IT support in Orlando. We strongly believe that managed IT makes better business sense. Consider a few benefits our clients have repeatedly highlighted.

Better Budgeting

Even though companies continue to increase spending on IT, the results do not always meet expectations. In many cases, a lack of planning leads to IT projects that overpromise but underdeliver. After investing in a large IT project, companies will likely continue to put money into it to see it to completion. Many of these issues can be avoided with managed services.

By planning projects appropriately well in advance, your company can make the most of its IT budget. Instead of facing lots of large, one-off expenses, more of your IT spending can be spread out to avoid large budget items when you’re least prepared. With our fixed monthly pricing for essential IT support, you’ll be much more likely to stick to your IT budget too.

Implement the Latest Software

Programs like Microsoft 365 can propel productivity forward. If you’re still using older versions of Microsoft Office software, you’re missing out on lots of useful features. Microsoft 365 gives businesses cloud storage, a wide selection of programs to use, and even a robust videoconferencing platform in Teams. If you’re still struggling to figure out how to balance the need to return to the office with workers’ needs to work from home, modern cloud software is the perfect solution.

We can also help you set up other cloud-based software programs. Ask one of our experts about the programs you use and we can recommend the best software upgrades for your company.

Compliance With Data Privacy Laws

We expect data privacy laws to continue to spread. Already, many large markets like Europe have adopted extensive rules regarding data security and consumers’ rights to data privacy. Even if you aren’t located in a state where data privacy laws apply to your company, other states’ and countries’ laws may still apply to you. If you interact with consumers that are protected by data privacy laws, you must respect their rules.

We can help your company evaluate its current status and plan a path toward full compliance. Being compliant will make it easier to land large government contracts, secure sales abroad, and expand your business.

Less Downtime, More Productivity

Ultimately, the biggest advantage of switching to managed IT is that you’ll have less downtime, which means more productivity and therefore, more profits. You’ll find your company operates more efficiently and your IT team, should you choose to have one, will be able to focus on projects that add value to your organization.

To get started with fully managed IT, schedule a technology strategy session with Cyber Command. One of our IT experts will be happy to discuss your needs and customize a solution for your company.

9 Benefits of Managed Cloud IT Service

Almost every company has to include technological solutions in their operations, no matter the industry. Once you get past a few employees, it makes sense to set up a tech department that manages your website, your employees’ IT issues, and your customers’ requests. However, setting up a whole department is very expensive, which is why more and more companies employ a cloud IT service. Cloud services can provide the same benefit at a reduced cost.

Because they are external and serve many small businesses at once, managed IT departments are able to operate 24/7, so your employees and customers never have to wait for help. What’s more, the security is always updated, and your data is safe even in the event of a disaster. Because the infrastructure is already there, you won’t have to pay to set it up. Read on to find out why so many small companies are choosing managed IT services.

9 Benefits of Managed Cloud IT Service

1. You Can Save Money

The most important benefit of a managed IT service is that it is a much more affordable option than setting up a whole department. Because many companies have diverse IT needs, they need several specialists who can deal with various aspects of the technology they use. This means that one or two employees wouldn’t be enough, and businesses would have to set up a large and costly team.

When you use a managed IT company, you can access a similar type of service at a much lower cost. What’s more, your finance team won’t have any trouble budgeting for your IT services because the fee is fixed. Therefore, you know exactly how much you’ll pay for the next few months or even years, and you don’t have to worry about unexpected maintenance expenses or the increasing cost of employees and equipment.

2. Cloud Services Are Extremely Secure

Cyber attacks have been a problem for businesses for decades. If you store sensitive client information or you have proprietary technology you don’t want to share with the wider community, you have to take measures to safeguard your data. But unfortunately, hackers develop new ways around these safety barriers all the time, and technology that was completely secure a year ago might no longer be adequate today.

When you book a strategy session with an IT professional, they can analyze your current safety measures and let you know whether you’re at risk. If so, you should consider signing up to a cloud service. Here at Cyber Command, we implement a security model that is powered by AI and machine learning and provides several layers of security. Updates are automatic, so you don’t have to worry about whether your business is still protected.

3. Your Employees Can Focus on Their Strengths

Many small businesses have 1-3 IT employees who have to perform all tasks related to technology, including IT support, customer service, and website management. This can be a problem because not every employee specializes in all those fields. For companies with a small IT team, we offer co-managed services that split the tasks between your employees and our professionals.
Co-managed services allow your employees to focus on their strengths, which might include solving issues related to your specific area of business or working on creative tasks. They will no longer have to worry about customer service and other more general tasks, which can be taken over by our team. If you have a small IT department and would like some additional help at a low cost, you should book a strategy session with our experts today.

4. Everyone Benefits from 24/7 Support

Small companies with just a few employees often have limited working hours. If a fellow employee or a customer needs support, the IT team might not be available, especially if the request comes in during workers’ lunch breaks, after hours, or on the weekend. This can cause costly delays and reduce the reputation of the company.

When businesses start using a cloud IT service, they no longer have this problem. At Cyber Command, we offer 24/7 support 365 days a year, so your customers and employees never have to wait to receive help. As a result, your company can benefit from speedier operations, and you’re likely to receive a much better customer service rating.

5. You Are Covered Wherever You Go

Cloud services are virtual, and Cyber Command can serve businesses all over the country. While this might not be relevant to you at the moment, it could be important if you decide to expand in the future. Our packages are flexible, and if you’re planning on adding another office or business location, you can let us know, and we can give you an updated quote.

That way, you don’t have to switch companies or go through the hassle of setting up an additional IT department at your new location. What’s more, we will already know your business, which saves you a lot of time because you won’t have to explain your company and industry to new people. You can simply inform us about the changes to your company, and we will let you know what kind of remote and onsite support we can offer at your new location.

6. The Onboarding Process Is Simple

Aside from the fact that it’s expensive, onboarding a whole new IT team takes a lot of time. You’ll have to set up each employee and introduce them to the tasks they have to complete. In contrast, our onboarding process is much simpler, and it can be completed within a few hours. You will start by booking a technology strategy session with one of our experts. At that time, we can discuss your company’s needs and figure out a way forward.

Depending on your individual situation, you might prefer an all-virtual service, or you might need some onsite staff to help your employees and customers. In addition to discussing your options, we will also let you know what the cost of our services are. We always aim to be transparent from the start, so you can make the decision that best fits your company.

7. You Can Recover Data after a Disaster

How would you be able to deal with a fire or flood at your business location? Would all your customers’ data be lost because it’s stored on your computers, or would there be a way to retrieve it? And what would happen if an employee inadvertently installed a virus on your computer? Issues such as these, which put customers’ sensitive data at risk, put companies out of business every day.
However, if you have managed IT services, such incidents won’t be disastrous because there’s an easy way to recover your data. Everything is backed up on the cloud, so you’ll never have to worry about becoming the victim of ransomware or losing your data in an accident. This provides you with a lot of peace of mind and allows you to conduct your business without worrying about disasters.

8. No Infrastructure Costs

When thinking about setting up an IT team, you might focus on the cost of hiring several employees. But this isn’t the only expense you should consider. Instead, you should also think about the infrastructure you’ll need to run a fully functioning IT department. You’ll have to hire extra space for every employee to work in and specialized equipment to maintain your own servers.

What’s more, servers can break down, and repairing them represents an additional, unpredictable business cost. A managed, cloud-based IT department is a much safer bet because you won’t have to set up any of your own equipment, and you’ll pay a fixed monthly amount. When your servers have to be repaired, Cyber Command will take on the cost, and you won’t have to pay extra.

9. You Can Compete with Larger Businesses

Larger businesses have several advantages that make it easier for them to attract and retain customers. They are big enough to take advantage of economies of scale and therefore obtain goods and services at a reduced price. As a result, they can offer customers a cheaper price than small businesses. Using a managed IT service means pooling your resources with other SMBs, which allows you to benefit from a similar economy of scale.

Because there is 24/7 assistance, your customer service will be just as good as the service offered by larger businesses. What’s more, your managed IT company will monitor your network and make sure it stays up. You’ll experience much less downtime, which further improves your customers’ experience and prevents you from losing a lot of money due to interruptions to your production process.

A cloud IT service is the optimal choice for a small company because it reduces the cost, increases the availability of support staff, protects businesses from cyber attacks, and provides flexible support. Send us a message at Cyber Command to find out more about our cloud services. We offer 30-minute technology strategy sessions, during which we analyze your company and help you identify areas for improvement.

How Do You Choose a Managed IT Service?

Most small and medium-sized businesses have a very modest IT team that might only comprise 1-3 people. This can create a lot of challenges. For example, your employees might not be experts in every field related to technology. What’s more, your customers might have to wait for a reply if they have a question out-of-hours. A way around this problem is to hire managed IT services.

A managed IT department is external, so it comes at the fraction of the cost of an in-house team. Since there are various companies out there, you’ll have to select the best provider. So, how can you make sure that your chosen IT specialists are a good fit for your business? In today’s post, we will have a closer look at the factors you should consider when outsourcing your IT department.

How Do You Choose a Managed IT Service? 

In the US, there are many managed IT companies, but not all of them provide the same level of service. To find someone who suits your needs, you’ll have to first browse through the websites online and then book a strategy session with a company that fits your requirements. When speaking to the IT professionals, try to find out how their services are organized, what the monthly cost is, and what kind of cybersecurity features they offer.

Select Someone with Good Customer Service 

There are two reasons why good customer service needs to be at the top of your list of priorities when considering an IT service. Firstly, you will have to work together with the IT company on a daily basis, so you need to know that communication will be excellent. You should be able to ask your IT specialists anything, and they should get back to you in a timely manner. Secondly, your managed IT department is likely to have direct contact with your customers.

While you handle the more complex inquiries related to your product or service, the IT company will deal with general or technical queries. To enhance your reputation and keep your customers happy, you need to select an IT company with excellent customer service. Here at Cyber Command, we train all our employees in communication strategies, and we offer a 24/7/365 service.

Have a Look at the Company’s Experience 

Another factor to consider is the IT company’s level of experience. Have they worked with firms similar to yours before, and are their current customers satisfied with the level of service provided? Most IT businesses’ websites will have an “Industries” section, where you can find more information about the kinds of companies they collaborate with. Browse this carefully to see whether the IT specialists are able to provide the service you require.

Another way to see whether a company will be able to meet your needs is to check their list of employees. If there are many people with very specialized jobs, it’s likely that the company is doing well and providing a good service. Once you’ve found a suitable IT business, you should speak to the experts directly. Ask them about their level of experience and the credentials of their staff. You could even ask for the contact details of current customers.

Check That the Coverage Is Nationwide 

If you currently only work in one state, you might be tempted to go with a company that operates in your area. But this could be a problem later on. Even if you don’t have any plans to expand your business to another part of the country right now, you might change your mind as the business grows. For this reason, you should make sure that your managed IT department is able to cover you, wherever you go.

That way, you won’t have to deal with hiring a new company when you decide to set up offices or branches in a new location. Instead, you’ll simply upgrade your plan and keep working with a good IT team that already knows your business.

Schedule a Session and Speak to the Representatives 

When you’re first browsing for a managed IT department, you’ll compare the websites of potential companies. An IT business’s online presence can tell you a lot about them, including what they do, what industries they favor, how comprehensive their service is, and how much experience they have. However, you won’t get the full picture until you speak to them one-on-one.

Once you’ve found a company that seems suitable, request a technology strategy session. During this meeting, your IT experts will analyze your company’s current situation and let you know how they would help you improve your IT solutions, both for your employees and your customers. This meeting won’t cost much, and it will allow you to get to know the people you’ll be working with. That way, you can assess whether they will fit with the rest of your company.

Check That the Price Matches Your Budget 

A managed IT department is a great solution for businesses that want to improve and upgrade their tech solutions without breaking the bank. You’ll gain access to professionals who can troubleshoot problems, integrate new ideas, and work with your customers 24/7 without having to open an entire IT department and hire a lot of employees.

Because a managed IT service is mainly used by small and medium-sized businesses, the cost is kept low. During your strategy meeting, you should ask your IT specialists for a quote. That way, you can determine whether the service they offer is good value and whether it fits your current budget.

Ask About the Security of the System 

No matter how careful you are, moving your services online always comes with a certain level of risk. There are thousands of cyber criminals out there, and they are developing new ways of hacking into businesses’ computers all the time. For this reason, you should speak to IT experts about cybersecurity before you hire them.

Here at Cyber Command, we provide you with several layers of security, so the risk is minimized. We can install software that blocks malicious attacks, upgrade all your security systems on a regular basis, and generate reports that show us where we still need to put in more effort. Because we have plenty of experience working with various businesses, we know what the weak points are, and we can protect you from dangerous attacks.

Are Managed IT Services Right for You?

Countless companies benefit greatly from a managed IT service. If you have no IT team, or you only have a few employees and you’d like to expand the services you offer, this could be the perfect solution for you. A good IT department can improve your customers’ experience and lead to greater long-term success. It’s also worth remembering that managed IT services are scalable, so you can keep using the same team even if you expand your company.

Your IT Team Is Overwhelmed

Unless you have virtually unlimited financial resources, you have to take measures to keep your business costs low. One of them is hiring only those employees you really need. This usually means that small businesses have one to three IT professionals on staff. As the company grows, this might not be enough. A managed IT department can take pressure off your employees and help you improve your customer service.

You Have No IT Support  

While most of the companies we work with have at least one IT expert on staff, we occasionally get requests from businesses that have no technological solutions in place. They might have been too small in the past to hire an extra employee, or they might not have prioritized getting the business online. In this case, hiring outside help is even more important because the company doesn’t have the internal resources to set up a successful IT strategy.

Your Customers Aren’t Getting the Service They Deserve 

One of the main reasons why people contact us is because they want to improve the service they provide their customers. Because we can help your customers 24/7/365, they will no longer have to wait. Even if your IT employees are out of the office, your customers will get help immediately. This improves your reputation and gives you an edge over your competition.

You Are Looking to Expand in the Future 

Right now, your IT employees might be able to help your customers and your other workers with their questions and concerns. But what happens when your company grows? Will an in-house team still be the best solution? When you hire a managed IT service that provides a nationwide service, you can grow your company without worrying about technological solutions. You can simply adjust your plan to include new offices or branches.

For small and medium-sized businesses that can’t afford to hire a comprehensive IT team, managed IT services are a great solution. When hiring a company, you should consider the customer service, the level of experience, the extent of the coverage, the price, and the security systems. Schedule a technology strategy session at Cyber Command to speak to one of our experts. We will be happy to show you how we can improve your IT experience.

What Are Managed IT Services?

No modern company can hope to expand and thrive without a robust IT department. IT fuels growth as it helps businesses collect data, manage clients, improve services, expand web presence, and more. Your operations depend on IT more than you know. Whether you’re a startup or a large company, you need to invest in IT. However, rather than hiring several expensive IT professionals, you may want to consider managed IT services.

With managed IT, you get the benefits of a full team of IT experts without the enormous investment that this usually calls for. In lieu of large monthly salaries, you pay a monthly fee to the managed services provider. Can a third party really provide the same level of quality as an in-house IT department? Thanks to modern remote technology and our expertise at Cyber Command, the answer is absolutely yes. In fact, we can do even better.

What Are Managed IT Services?

IT Services That Businesses Need

Regardless of the type of business you run, there are a few basic IT needs that every company has. At minimum, your staff needs the right software to carry out business operations. That may be as a subscription to Microsoft Office software, now known as Microsoft 365. Other companies may need specialized software for their industry, like Adobe products for creative designers. Even industrial companies that manufacture components rely on CAD software to operate.

The software you use dictates the kind of hardware you’ll need in the office. Company data also needs to be stored somewhere. Furthermore, protecting that data is vital as laws have tightened regarding data security worldwide. You also need an IT department that can help your business plan into the future and scale as your company does. Managed IT services can do all of this and more.

Software

Your productivity is directly impacted by the software you choose. Almost every business needs a basic office suite that includes a word processor, spreadsheet program, and a presentation making program. We typically recommend Microsoft 365 as you get those essential programs and a lot more. You’ll also get Teams for video conferencing. OneNote is a powerful tool for taking notes on tablet PCs and brainstorming with your team. Outlook keeps your team connected via a powerful email solution.

If you’ve been using open-source software like Open Office to save money, you’ll appreciate the productivity gains from switching to a more professional solution like Microsoft 365. If you’re reliant on Google Drive, Microsoft’s OneDrive integrates better with Windows computers. You’ll find your workflow moves faster with the right tools. In addition, you get access to all the mobile versions so you can work on the go.

Hardware

A common mistake we find with many companies, especially smaller ones, is spending the bare minimum on PCs for the office. Although you have to respect your budget and cashflow, there are affordable financing options from wholesalers that can help you upgrade your office. Nothing is more frustrating for your staff than having slow computers. Every wasted second waiting for a file to open or for a change to manifest on the monitor is lost productivity.

Nevertheless, that doesn’t mean you have to buy top-of-the-line machines for every worker. Choose computers that have the horsepower necessary for each assignment. A video editor will need a much more powerful PC than an accountant does. If you provide laptops for your employees, you should likewise evaluate what kind of work they do remotely. Your managed services provider can recommend the right equipment for each position in the company and make sure that everyone has the power they need.

Storage

Your data needs to reside somewhere. Unfortunately, many companies have disorganized data scattered across several devices. If your employees save data on their computers instead of a central location, you run the risk of losing data or having it taken outside of the company’s secure network. If you’ve never configured a company server before, don’t worry. We can help you get the right components and set up an environment that ensures data safety.

However, cloud storage is also an interesting solution to consider. As companies like Amazon and Microsoft’s Azure have expanded their data centers, cloud storage has become extremely affordable. You only pay for what you use, and it can all be linked to your office through high-speed internet connections. You avoid the large up-front cost of building a server and get the advantages of the latest technology. Ask your managed services provider which solution works best for your business.

Tech Planning

Technology advances at a remarkable pace. As computer parts continue to shrink and become more power efficient, your equipment can quickly become obsolete. While you don’t always need to have the latest technology to be a competitive company, it’s important to plan ahead. You should have an eye on emerging technology that could benefit your business so that you’re ready to implement it when it launches. Knowing what’s coming next helps you allocate resources to your IT budget as well.

This is an area where many in-house IT teams falter. They become too busy focusing on problem solving and maintenance. There’s no time for them to look forward. With a managed IT provider, you have a whole team of people by your side. Our IT staff loves technology and is constantly reading up on the next great thing about to hit the market. We can see further into the future and help you draft a roadmap to plan your upgrades.

Cyber Security

Cyber security is paramount today. Cyber attacks have become more common and more sophisticated. Furthermore, governments are starting to hold companies accountable for cyber security failures. For example, California’s CCPA law allows consumers to sue a company if their data is lost due to a cyber attack. Similarly, if you do business in Europe, you’re expected to adhere to the GDPR, which imposes strict rules on how you can collect data and how you must protect it.

Do you have protocols in place if a cyber attack happens? Do you employees know how to spot suspicious emails? You likely have an emergency plan in place in case of a fire. A cyber attack is no different. You need to be ready to respond in the event of a cyber crisis. We can prepare your team to handle any situation through training and drills. We’ll also be monitoring your company 24/7 to alert you and begin defensive actions.

Tech Support

No matter how perfect your IT system is, something will eventually go wrong. This is where managed IT services shine the brightest. Your IT staff may not always be available when you need them. They could be attending to another issue, or simply out to lunch. You might not have IT staff on every shift. Downtime is lost productivity and profit. With managed services, you get a speedy response to every issue so you can keep running at full speed.

Our tech support team at Cyber Command picks up 93% of calls instantly. At most, you’ll get a response back in 15 minutes or less if we can’t pick up the phone. Your problems can be solved remotely so you can get back to business quickly.

How Managed IT Services Work

All of the services we’ve mentioned are included in a standard managed IT services package. In addition, we monitor your company across several levels. We can make sure you’re compliant with data privacy laws, track emails to keep potentially dangerous phishing scams at bay, help you backup and recover your data in the event of hardware failure, and much more. We personalize our services based on what your company needs.

We take the time to get to know your company before recommending services. The process starts with a Technology Strategy Session, where we learn about your pain points and help you develop a roadmap for the future. Since switching to managed services may involve new software or small changes to certain processes, we’ll help onboard your staff as well.

Co-Managed Options Available

What if you already have an IT department? We’re not looking to hand out pink slips to your dedicated team. However, it’s unrealistic to expect a small IT department to handle so many tasks, especially as your business grows. Complement your IT department with a co-managed IT arrangement. We love working with IT experts in our clients’ organizations. Your staff can still provide valuable support on the ground while we work to protect your company behind the scenes.

Monthly Payments, Consistent Results

You’ll find that switching to managed IT gives you much more IT capacity at a fraction of the cost of expanding your IT department the traditional way. You get unsurpassed reliability and a whole team of experts for a low monthly payment. Most importantly, you have peace of mind knowing that your systems will stay up and your business will hum along smoothly.

Schedule a Technology Strategy Session with Cyber Command today so we can learn more about your company and help you find the perfect IT solution.

Advantages of Co-Managed IT Services?

Technology is rapidly becoming an important element of virtually any business. Whether you work in construction, retail, education, or healthcare, it’s likely that your company is implementing new IT solutions to stay competitive. But employing a team to manage your firm’s tech can be extremely costly. For many small to medium-sized businesses, a co-managed IT system like the one offered by Cyber Command can provide the best return on investment.

This type of service is designed for companies that already have a small IT team. If you’d like to support your tech staff, scale your operations without increasing your expenses significantly, or increase your cybersecurity, teaming up with a managed IT provider could be the ideal solution. Today, we’ll have a closer look at some of the most important benefits of co-managed services.

What Are the Advantages of Co-Managed IT?

If your company has recently grown or you’ve changed the type of product or service you offer, your current IT team might not be able to provide your employees and customers with the support they need. Most small businesses can only employ one to five IT staff, which puts them at a disadvantage compared to bigger firms. When you combine your team with a managed service, you can access dozens of extra employees with various specializations.

This can not only lower your IT budget, but it can also increase your firm’s cybersecurity and versatility. You’ll be able to provide better customer service because there is always someone around to help your clients, even outside of regular business hours. What’s more, your employees can get the help they need when something goes wrong, so you never have to go long before you get technological issues sorted out.

You Can Lower Your IT Budget

New or small businesses often have tight profit margins, so it’s important for them to save money where possible. But if you keep your IT team too small, you might put yourself at risk of cybercrime, you lower the quality of your customer service, and you increase the chances that you’ll miss out on innovations that could simplify your operations.

A great solution is to work with a managed IT provider. For a low monthly fee, you gain access to specialists in a wide range of IT-related fields. That way, you can take pressure off your current team and avoid hiring more people than you can currently afford. At the same time, you won’t sacrifice the quality of your service.

You Can Benefit from Experts in a Range of IT Fields

Large businesses often employ an extensive IT team of 20+ people. Each of them has a different specialty, such as cybersecurity, compliance, cloud management, and networking. But if you’re just starting out or your company is smaller, you don’t have the budget to employ specialists in each of those fields. Instead, your IT team might only consist of one or two people.

It’s impossible to expect your IT employees to be experts in every technology-related field. Therefore, it’s unlikely that your small business is fully covered. By combining your in-house team with a managed IT solution, you can benefit from the expertise of specialists in a wide range of fields. Your employees can concentrate on their own area without having to worry about issues that are outside of their scope.

You Can Get Support When Something Goes Wrong

Almost every business has had to include IT solutions in their strategy in the last few decades. This has allowed companies to lower their costs, improve their service, and remain competitive. But while IT solutions are excellent for building and improving a business, they can cause problems when they malfunction or break down.

A good managed IT provider can help you keep all your systems up and running. They are available around the clock to troubleshoot any network problems and help you get back online. Whenever something goes wrong, you can contact your partners at Cyber Command, and they will address your issues. That way, you don’t have to search for external help, which could cost you valuable time and prolong the problem.

You Can Provide More Consistent Customer Service

For many small businesses, balancing the number of employees with the number of customer calls is a big challenge. If you have too few team members, your customers will wait for a long time, and satisfaction decreases. But if you have too many staff, you lose money. Managed IT services are a great solution because the additional employees you gain don’t just help out your team: they can also work with your customers.

Whenever one of your clients reports a problem, the team at Cyber Command is available to speak to them, even if your own employees are out of the office or on their lunch break. Our representatives are online 24/7, so there are no delays or wait times. This can significantly improve your business’s reputation and customer service score. Your clients will be impressed by the rapid, professional service, and it will therefore be easier for you to retain them.

You Can Grow Your Business More Quickly

Having a big in-house IT team instead of a co-managed IT department slows you down for two reasons. Firstly, it is very costly, so you’ll spend a large portion of your profits on the team. This is an issue because the money could otherwise be used to further develop your product or service, market yourself to new customers, or extend your operations to a different geographical area. Therefore, a large IT team can hold you back.

Secondly, an in-house team is much less flexible than a managed one. When you complete a big project and no longer require a large number of staff, it can be extremely hard to let go of your employees. Similarly, it can take a lot of time to find suitable people when you want to expand your operations. In contrast, a managed team is always there to help, and you can alter your plan with Cyber Command whenever your company’s needs change.

Your Business Is Protected from Crime

Cybersecurity is a growing issue that affects businesses in all industries. Hackers and other criminals are often one step ahead of security programs, so you have to keep your systems updated at all times. If you still have the same security program you had a year ago, it’s likely that you are no longer adequately protected because criminals have found new ways of breaking down the barriers.

Unless they are able to employ several cybersecurity specialists, most small and medium-sized businesses don’t have the resources to adequately protect themselves from cybercrime. By signing up for managed services, you can benefit from our specialists’ expertise. Our security professionals can evaluate your firm’s current situation and suggest improvements that keep your sensitive data safe.

How Does a Co-Managed System Work?

Now you understand why a co-managed system is a good solution for many businesses, you might wonder how it actually works and what you have to do to set it up. When you first contact Cyber Command, we will suggest a technology strategy session, during which we can learn more about your business and IT department.

Once we have an overview of what you need, we can tailor our services to your specific company. For example, we can provide tech support to your employees and customers, which allows your IT staff to focus on work-related to your industry instead of general IT tasks. As part of our evaluation, we will also have a look at your cybersecurity system and make sure you’re optimally protected.

Finding a Good Provider

There are countless managed IT providers out there, and many of them can operate all around the country. So, how can you be sure that we are the best company for the job? To find out more about our business, you should browse the website. We have compiled a number of customer reviews, which allow you to find out what other CEOs think about our service.

While you can find out a lot on the website, you won’t truly know how we operate until you’ve spoken to us on the phone or in a video call. Before you make a decision, you should schedule a 30-minute session with one of our representatives. During this meeting, you can evaluate our communication style and determine whether we are the right fit for you.

Get the Advantages for Your Company

A co-managed IT system could be the ideal solution for your small or medium-sized business. When you team up with a management company, you can reduce your IT-related business expenses, improve the service you provide to your customers, make your existing employees’ jobs easier, provide better customer service, and protect your firm from cybercrime.

The easiest way to begin is to reach out to a managed IT company and ask for an initial consultation for business IT support in Orlando . Together, you and our representatives can discuss your company’s needs and evaluate what additional technological solutions you need to implement. Get in touch with us at Cyber Command to schedule your technology strategy session. We’ll be more than happy to show you how we can improve your firm’s efficiency.

How Does Cloud Networking Help Small Businesses?

Small businesses face many bottlenecks as they try to scale up their operations. In the past, physical infrastructure was the chief limitation. For a business to expand, it needed new facilities and people to work in them. Today, however, the situation has changed dramatically. As more work occurs online, irrespective of location, cloud services have become the new office building. In particular, cloud networking has become an absolute must for companies looking to grow.

Why is cloud networking so important for small and medium businesses? What even is it, exactly? Let’s take a closer look at how this technology is changing the business landscape and how you can integrate it into your operations.

How Does Cloud Networking Help Small Businesses?

Understanding the Cloud

Technology is advancing at an incredible pace. While your parents and grandparents had similar childhoods, odds are your children will live in a radically different world. Barely a decade ago, the idea of working in “the cloud” was science fiction. Today, it’s a necessity. What does it mean to work in the cloud? The cloud is essentially a cluster of computers and the connections between them. The cloud is accessible using the internet exclusively.

Companies like Google, Microsoft, and Amazon, just to name a few, have dedicated immense resources to building cloud infrastructure. A data center, for instance, holds hundreds of servers and thousands of terabytes of storage. All of these machines are linked and accessible using any internet connection. While we live down here on the ground using private networks and personal computers, your business data and computing can live in the cloud.

Why the Cloud Works

At a glance, it may seem counterproductive to use the cloud. After all, it does require internet access in order to use. However, these days internet access is widespread. 5G networks are being deployed worldwide, and broadband connections at home only continue to get faster. Business internet connections are already lightning fast. Not having internet access today is like not having electricity or running water. It’s a basic need, so it shouldn’t be seen as an obstacle.

Once you get past that initial resistance, it becomes clear why the cloud is the superior choice. It’s accessible from everywhere, unlike your office computers that are trapped behind four walls on a specific plot of land. Best of all, it’s not limited by your investments in hardware. When you hire a cloud services provider, you get all of their infrastructure. Every computer in a data center can work for you, and you only pay for what you actually use.

What Does Cloud Networking Encompass?

Within the cloud are specific technologies that make work possible in the cloud. When we talk about cloud networking, we’re referring to how devices connect to one another using the cloud. There are a few different tools that you may want to consider for your business. Opting for these cloud-based tools will save you money in the short and long term while also giving your business the flexibility it needs to scale.

The main services that companies need are cloud storage and cloud computing. These are the two primary services that data centers provide, and they’re the backbone of cloud networking. Consider the advantages of using these modern solutions and how they can help your company to grow.

Cloud Storage

Most small companies with physical spaces use network storage to allow everyone in the office to work on the same files without generating redundancy. To do this, you need a server with storage, and it has to be connected to every computer in the office. Cloud storage takes that to the next level. Instead of paying for an expensive file server in your building, you can pay for cloud storage at affordable rates. Most cloud storage providers charge per gigabyte.

You’ll never have to upgrade a server again by switching to cloud storage. This is perfect for companies looking to scale up. Besides, you’ll have access to your files regardless of where you are. Any authorized user can access the cloud as long as they have an internet connection. Companies that had already switched to cloud storage found themselves at a huge advantage during the COVID-19 pandemic. Work from home was easy for those organizations, while others struggled to adapt.

Cloud Computing

Cloud computing may not be necessary for every small business, but we would recommend you start planning to use it sooner rather than later. Compute power is vital once your organization reaches a certain size. For example, if you want to perform data analysis, you’ll need powerful computers to process your data and output valuable insights. Data analytics is vital for growth, especially for SMBs that are close to reaching 100 employees. But that compute power requires hardware.

Data analytics is just one example of a situation where computing power is necessary. If your company produces many videos, rendering them requires many GPUs. If you do lots of CAD or graphic design work, you might also benefit from extra computing power. Instead of spending tens of thousands on servers, send your jobs to the cloud and let them do the computing for you. You’ll pay for the time you occupy CPUs in the cloud, nothing more.

Run Applications in the Cloud

Another reason to consider cloud computing is that you can run custom programs in the cloud and never worry about them slowing down. Perhaps you run a company that needs to track lots of information about clients. You set up a database, and your developers write a GUI for the program so your employees can track clients and make modifications to the database. So far, it sounds great. You might already have proprietary software in your organization.

But what happens when your company outgrows its servers? Now your proprietary application slows down and everyone in your company finds it frustrating to use. Even simple programs can become unwieldy when there isn’t enough computing power to keep them running smoothly. As your organization scales, you need computing to scale. Instead of spending on more servers, switch to the cloud. If your program uses more power, the cloud will simply bill you a little more.

Connect Multiple Locations

When your storage and processing happen in the cloud, your business becomes more connected. One of the main reasons companies look to cloud services is that they can operate anywhere, making expansion easier. A virtual company in France can open a virtual office in New Zealand tomorrow and operate without a single hiccup since all of its files and processes are in the cloud.

If you have a large volume of data that needs to be passed from one office to another, there are cloud-based networking solutions that provide precisely that function. Instead of shuffling data randomly through data centers, you can work with cloud services that provide direct connections between ISPs in different regions to allow for high-speed data transfer between locations. Using cloud-based networking is like working next door to your other locations, even if they’re thousands of miles apart.

Benefits for Small Businesses

All of this technology sounds great, but does it really have benefits for small business customers? The answer is a resounding yes. Using the cloud eliminates many of the technological hurdles that hinder companies’ growth. Furthermore, it can be a very cost-effective solution.

Scale Faster

The faster your company can scale, the more it can stay ahead of the competition. Every SMB hopes to scale up faster, and cloud technology makes that possible. As we’ve seen, cloud storage and computing scale as your company does. With the cloud, you’ll never run into a storage limit; you’ll simply pay for more storage. Likewise, when your company’s software is under greater stress because you have more users, the cloud will simply allocate more processing power to you.

Essentially, cloud services work like electricity or water: The more you use, the more you pay. But unlike your utility companies, there’s really no limit to how much you can scale with the cloud. Your company can grow infinitely as you leverage cloud services, meaning you’ve found a solution that will last a lifetime.

Spend Less

In most cases, using the latest technology is an expensive endeavor. However, cloud services actually save your company money every month. You sidestep high up-front costs since you won’t have to invest in servers. But you also avoid significant long-term costs because you dodge downtime (the cloud never fails), and you don’t have to pay people to perform maintenance. The cloud essentially runs itself, and it does so with incredible reliability.

Simpler Solutions, Less Trouble

Overall, the cloud delivers remarkably flexible solutions that can scale to any company’s size. SMBs should look to switch to cloud-based workflows as soon as possible. However, if you’re not sure how to get started or worried about the complexities of switching systems, get some professional help.

Managed IT services will take care of everything for you. At Cyber Command, we help SMBs like yours find the perfect solution for growth and prosperity. We can manage your cloud services and recommend new implementations. Contact Cyber Command today to learn more.

What Are the Benefits of Co-Managed IT?

Most modern businesses rely on the expertise of IT specialists that manage the various technological aspects of the business, from the basic network used for business communications to software that customers may use to access products. Regardless of the breadth of an IT department, there may come a time when a co-managed IT solution may be necessary for a business to flourish.

Essentially, co-managed IT is a service that allows a business to integrate a managed service provider for additional IT support into an internal IT department. The ability to collaborate with different IT management allows for a more customized and flexible approach to IT projects and issues. For the most part, any business large or small can use a co-managed service. That said, organizations that are interested in growth may benefit the most.

What Are the Benefits of Co-Managed IT?

There are several significant benefits of using co-managed services to fortify IT structure. For example, the ability to collaborate allows for easier troubleshooting of any problems that may come up, helps an internal IT department close gaps in security, and can allow management to focus more on building the business.

As an outsourcing strategy, it’s important to use co-managed services strategically for the benefit of the business, which is why it’s necessary to be aware of all the ways this type of service can help support an organization. Some of the most significant benefits include:

1. Client-Centric

First and foremost, co-managed IT services are tailored to the client, which means that the needs of the business are prioritized. The software, security protocols, and other IT techniques that will be used to aid in an organization’s IT management will all be customized to the current IT needs and overall goals of an organization.

By taking a client-centric approach, co-manage services are able to maintain flexibility and responsiveness that will help businesses grow. Furthermore, the ability to collaborate with a co-managed team can create a new IT structure that will push a business forward into the future.

2. Transparent Network

Another benefit of a co-managed service is increased network transparency. Although internal IT managers will generally know what is going on within the network at all times, limited staff resources and technology that isn’t up-to-date may not allow for the best transparency in the network. With increased network transparency, it’s much easier to monitor all devices that interact with the network and counter potential security risks.

3. Cost Management

Cost management is another significant factor that makes co-managed IT services especially attractive. The ability to mix and match types of IT services will enable management to create a plan that is within the budget of the business, but also provides all the services that the business needs.

For that matter, a co-managed service is much more affordable than a fully managed service. This is because a co-managed service will utilize the staff and infrastructure a business is already using, while a fully managed service will completely take over all the organization’s IT needs and will cost more in the long run.

4. Total Coverage for IT Services

The scale and scope of IT services relate to many devices, software, and other technology solutions that may be involved in the day-to-day management of a business. Because IT services can manage issues from network security to internet access to data breaches, it’s important to use a co-managed service that provides total coverage for any blank spots the current IT team may have.

Total coverage for IT services will begin with a network assessment to understand security needs, as well as an assessment of other potential IT issues the organization has. The co-managed service will then identify areas in the current IT infrastructure that need additional support and will create a plan that will allow for total coverage.

5. Maintain Current Employees

Particularly for small businesses, it can be very important to maintain good employee-employer relationships, so it’s especially beneficial that a co-managed service will allow businesses to maintain current IT employees. It’s always a good idea to keep the current in-house IT staff because they already have a working knowledge of the network and IT infrastructure.

Additionally, the co-managed service is usually able to provide support off-site or remotely, which means the business will likely still need to have in-house support for day-to-day IT needs. Keeping the current IT staff allows businesses to have the best of both worlds.

6. Escalation Point for IT

Co-managed services also provide an escalation point for any IT needs the business may have. For example, if the organization runs into an issue like a network security problem or the inability to access email, if the in-house IT staff can’t resolve this issue, then they have a support team ready to help them remotely through the co-manage service.

The ability for an internal IT team to reach out for support when necessary means that the organization benefits from a safety net that will ensure the productivity of the business and reduce downtime the network may experience. The escalation point is also helpful because the co-managed service may have staff that have expertise in IT knowledge that the in-house staff doesn’t have, which ensures that an organization’s IT support is well-rounded.

7. Stronger Security

Network security benefits when more eyes can detect potential issues. Hand in hand with network transparency, it’s very important to ensure an organization’s network has the strongest security possible.

In the age of cybercrime, small and large organizations have to fend off security risks daily to prevent issues such as data breaches. By having an integrated co-managed service, a business can fortify the current network security it has and adopt protocols that will prevent security issues in the future.

8. Faster Response

Another important benefit of a co managed IT service is the ability to have a faster response time, particularly during times when in-house IT are unable to resolve IT issues. It’s very important to have a fast response time for IT issues, because the faster response is, the faster a business can resume normal activity or prevent security breaches.

9. Data Compliance Support

These days, there is an ongoing evolution in data compliance laws and regulations that businesses need to continually maintain to avoid penalties and other legal consequences. Because data compliance needs to be maintained constantly, it can be a challenge for in-house IT staff to monitor all data compliance regulations at all times.

However, with a co-managed service, an organization will benefit from the ability to immediately respond to any data compliance breaches or new aspects of data compliance regulations. By maintaining data compliance regulations, a business will be fully supported in terms of legal requirements.

10. Proactive Monitoring

In cybersecurity, it’s ideal if an organization’s attitude towards security risks is proactive rather than responsive. This means that IT infrastructure and protocol is designed to prevent cyber risks rather than respond to cyber risks after they have happened. Part of having proactive monitoring is the ability to create an IT plan for the security of the network that covers all potential risk factors and entry points.

With proactive monitoring, not only will an organization’s response to any potential data breaches be much faster, but the organization may be able to prevent those breaches from happening in the first place. A co-managed service working with in-house IT staff can make proactive monitoring much easier.

11. 24-Hour Response Time

Finally, using a co-managed service for IT needs also enables an organization to have a 24-hour response time. Businesses that are interested in growing or that continually use IT resources even during off-hours will benefit from a 24-hour response time that can be found with a co-managed service.

This is one of the greatest benefits of using a co-managed IT service. By partnering with a service that provides 24-hour monitoring of the network and can respond to any IT needs immediately, a business benefits by having more protection and overall faster response that will help the business move forward.

How Can You Implement Co-Managed IT?

Implementing co-managed IT services is much easier than business owners and organizations may first assume. The easiest way to implement a co-managed service is to first schedule a technology strategy session and a network security assessment that will analyze IT infrastructure to identify any weak points an organization may have.

From there, the co-managed service will work with in-house IT staff to create new strategies and protocols that can be integrated into the current structure. The co-managed service will then be on-boarded into the organization and the business will benefit from a trusted one-stop-shop for any IT solutions and services it may need.

Regardless of the size of a business, a co-managed service for IT needs can be beneficial, particularly for growing businesses and organizations. A co-managed service is important to maintain a fast response time, network security, proactive monitoring, data compliance support, and an escalation point for current IT staff. To learn more about integrating co-managed IT services into business operations, contact Cyber Command today. 


What Are Managed IT Services?

No modern company can hope to expand and thrive without a robust IT department. IT fuels growth as it helps businesses collect data, manage clients, improve services, expand web presence, and more. Your operations depend on IT more than you know. Whether you’re a startup or a large company, you need to invest in IT.…

Continue Reading What Are Managed IT Services?

Advantages of Co-Managed IT Services?

Technology is rapidly becoming an important element of virtually any business. Whether you work in construction, retail, education, or healthcare, it’s likely that your company is implementing new IT solutions to stay competitive. But employing a team to manage your firm’s tech can be extremely costly. For many small to medium-sized businesses, a co-managed IT…

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What Are Outsourced IT Support Services?

Almost every business uses technology to compete in our increasingly-connected world. Although technology opens up new possibilities and increases productivity, anybody who has used it knows that unexpected problems often arise. That’s when the support provided by in-house or outsourced IT support services can be absolutely vital to your business’ successful operation. As you develop…

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What Does a Managed IT Services Provider Do?

IT solutions are becoming more and more important for all companies, no matter their industry. If you run a small or medium-sized business, you might need to create a website, provide customers on your email list with regular updates, store and safeguard information about your employees and clients, and organize your operations online. Because an in-house IT department is very expensive, you could opt for managed IT services instead.

Here at Cyber Command, we work with a range of experts in security, technical support, and strategic support, and we have experience with a large number of industries. When you start working with us, you gain access to 24/7 support as well as superior security solutions that keep your customers’ and employees’ data safe. What’s more, your IT-related expenses will be predictable, so you can plan your business’s finances more easily.

What Can You Expect from Managed IT Services Providers?

If you run a small to medium-sized business, you might not have the resources for an entire IT department, but that doesn’t mean you can’t benefit from the expertise of technology professionals who can help you grow and scale your business. For many companies, a managed IT department is a much less expensive and more efficient option than hiring their own team.

Your provider will offer you a comprehensive solution that includes both technical and strategic support. They can help you integrate IT solutions into your everyday operations to increase your business’s efficiency and keep your data safe. If you already have an in-house IT department, you can opt for co-managed services that take some of the pressure off your small team.

A Comprehensive Solution

To function effectively and provide the support your business needs, an IT department usually includes several employees, so employers have to pay multiple salaries and come up with the money for additional benefits and taxes. Managed services can provide you with the same benefits as an in-house team, namely customer support, technical support for other employees, and strategic support, but at a much lower cost.

What’s more, we work with a range of professionals here at Cyber Command. As a result, our customers have access to experts who specialize in cyber security, technical support, AI and machine learning, compliance, cloud management, and infrastructure. No matter what IT problems crop up in your day-to-day operations, we will be able to help, even on weekends and out of hours.

Technical Support

Digital services are more important than ever in almost every industry. Whether you’re a lawyer, healthcare professional, or HVAC specialist, you will need to provide your customers with a website that makes it easy to contact you. What’s more, most professionals have online calendars or schedules, an email list, and digital records of clients and employees.

Because a lot of the data businesses keep online is confidential, security is key. When you first get in touch, your managed IT team can help you upgrade your security systems, thus minimizing the risk of hacking or a security breach. Whenever you need help or have a question, the specialists at Cyber Command are available. Because we have such a large team, we are able to answer all technical inquiries within 15 minutes.

Strategic Support

No matter your industry, having a good IT strategy in place is crucial for the success of your business. It can help you attract new customers, provide relevant information to current customers, and simplify your employees’ lives. If you’re not a technology expert, you might find it hard to come up with a good strategy for your business. This is one of the main reasons why people hire an IT team or get in touch with us about managed services.

We can discuss your current approach and come up with ideas to improve it, or we can create a new plan from scratch. The focus of our strategy will depend on your industry and your company’s individual needs. For instance, an SMB in financial services will require added layers of security to keep their clients’ sensitive data safe, while a business in the hospitality industry will benefit from a focus on advertising and point of sales.

Supporting Your Existing Team

Some businesses come to us even though they already have an existing IT team. In most cases, SMBs can’t afford to hire more than 2-3 employees for their IT department, and as a result, the team often struggles to cope with the business’s needs. For this reason, many companies can benefit from a hybrid approach that includes managed IT services as well as in-person employees.

The largest benefit of combining our services with your own team is that this takes the pressure off your employees and allows them to focus on what’s important: your strategic approach to IT. We will take over all the technical issues and provide the support you need. What’s more, we are available 24/7, so your employees no longer have to worry about issues that crop up in the evenings or at weekends, and they benefit from a better work-life balance.

What Are the Advantages of Working with a Managed IT Company?

As you can see, a managed IT department has many functions within a small or medium-sized business. The professionals at Cyber Command can help you with your technical difficulties, plan your future IT strategy, and keep your sensitive data safe. But what are the main advantages of working with such a service as opposed to hiring your own team or simply calling an IT company for help whenever you need one?

The most important reasons managed services are superior are that they are cost-effective, they offer your employees and customers 24/7 support, and they provide you with increased online security. What’s more, you can take your managed IT department with you if you change locations or open another branch in a different state.

24/7 Support

When you have your in-house IT department, each employee can only work approximately eight hours per day. Most professionals won’t be able to cover shifts during the night or on weekends, so you won’t be able to provide support to your customers during that time unless you’re willing to pay huge costs in overtime and expand your team to include people able to work during non-work hours. This can be a problem if your product or service depends on technology. By working with a managed service, you can solve this issue and support everyone you work with 24/7.

Great Security

Almost every business requires a high level of security, particularly online. Whether you work in the medical field, financial services, or the law, your clients rely on you to keep their private documents safe. But unfortunately, your current security system may not be as effective as you believe. Every year, hackers and cybercriminals come up with new ways of gaining access to businesses’ private accounts, so you need to stay on top of security at all times.

A managed service provider can help you check your existing system and upgrade it to reflect the newest safety standards. Then, they can keep it optimized on an ongoing basis. Because the security system we use at Cyber Command is powered by AI and machine learning, it is far superior to what the average business can organize on its own.

A Predictable Budget

Managing a small or medium-sized business is expensive. The more employees you have, the more salaries, benefits, and taxes you have to pay. What’s more, when people get ill or take time off work, you’ll have to cover, which can make your business’s finances extremely unpredictable. By choosing managed IT services, you can save money and simplify your budget.

Unless your company grows significantly or the services you require change, your managed IT department will cost the same each month. This is true even if one of your systems breaks down or you require additional help. With a fixed IT expense, it’s much easier for your financial team to predict your business’s future revenue and success.

Support in Multiple Locations

As your company grows, you might want to expand to different areas of the US. If you have an in-house IT team, you’ll need to hire more people to cover the needs of your new branches. But when you choose a managed IT department or business it support in Orlando, this isn’t the case. In fact, you can take your Cyber Command team with you wherever you go. We serve all locations in the US, so you can make use of our expertise no matter where you decide to set up future branches.

When you work with a company offering managed IT services, you can expect support with all the technical aspects of your business. What’s more, you’ll know in advance how much money you’ll spend on IT. Get in touch with us now at Cyber Command to book your initial consultation with our specialists and find out more about how we can cut your costs and help your business expand faster.