Leading Your Business to Success: The First 8 Questions to Ask Before You Hire Managed IT Services

A managed service provider (MSP) is usually a third-party service that helps both business and end users by delivering IT services such as networking, infrastructure management, application, and security.

The job of a managed service provider is to handle development services daily, allowing customers to focus on improving their services rather than stressing about combining a variety of disconnections or system malfunctions, which are becoming more common among large corporations, smaller and medium-sized businesses, non-profit organizations, and governments.

How Do We Find The Right Managed Service Provider?

Technology is always improving. Despite advancements in software, hardware, and communication that can provide benefits and possibilities that were unimaginable even a few years back, this fast growth poses a significant challenge to company owners.

Whether you’ve just started your own business or run a well-established small or mid-sized one, how you handle your data, networks, computers, and other technology may determine your organization’s success.

Every action you take affects your organization, but few are more critical than choosing which potential MSP to work with.

Investigate a managed IT service provider and request a reference

This critical approach also applies to the IT company while searching for an MSP.

Since you anticipate sensitive and critical data passing via the managed service provider system, you want them to have a stellar track record.

You may instantly obtain information by visiting the MSP’s website. You may also look at important facts such as how long the service has been in business. You may also access other information, such as former and present clients.

Examining prior clients with current clients might provide insight into the company’s client growth.

Analyze the position of the Managed service provider

Just as an MSP may provide help remotely, in some cases, having a in house provider to help your technical staff carry out some essential tasks is crucial.

For illustration, if you want immediate onsite assistance, having a local supplier means you can arrange for someone to help you quickly with data management services or offer customized solutions like cloud services and disaster recovery.

Furthermore, having a nearby service provider might be advantageous in terms of local legislation that regulate your organization. As a consequence, users can find it easy to comply with any local government compliance procedures and laws.

Overall, having a service provider near you is an extra benefit in terms of service and assistance. Because technology may be unexpected, you may require twenty four hours onsite help for disaster recovery.

Hire an MSP that understands your work

Your managed IT service provider must be have neccessery experience in the area and must understand regulatory compliance requirements either as an individual or IT company.

Your specific firm’s IT infrastructure is critical your choice managed service provider must be able to remedy service issues remotely or physically.

They must be able to deal with data centers across a multi tenant environment especially with data leaks.

A managed service provider cannot build growth plans for your company’s growth and success unless it completely understands your organization and is agile and skilled enough to work with any unique software and regulatory requirements that could apply to your company. In IT, there are no one-size-fits-all solutions.

Even businesses with the same number of people in the same industry might have vastly diverse IT requirements.

Confirm location and availability

Cooperate with a managed service provider that provides onsite services for close monitoring and smooth integration with your company. Accessibility leads to shorter response times, more predictable prices, and operational opportunities in the service delivery approach.

Businesses are increasingly reliant on technology to perform smoothly. As a result, you’d want your network to perform properly at all times.

For your business IT structures and compliance frameworks, you need a managed IT service provider to work with your in house team on your IT integration and growth plans.

You need to select a service provider that can give network support around the clock. Any security breaches should be addressed as soon as feasible, whether onsite or remotely, by the managed service provider.

Don’t be the only one who has inquiries.

One of the most productive business managed services providers is one who inquires about your firm service levels, needs, issues, and aspirations. This procedure is critical for developing the best IT strategy for your business.

An managed service provider must understand where you are as a business and where you want to go in order to properly manage your technology and develop your organization.

Experience in different work settings (remote work, and hybrid work settings)

It’s critical that the managed hosting provider you work with understands the unique challenges that remote work presents, particularly when it comes to additional cybersecurity risks, and has a history of supplying solid outsourcing and hybrid solutions.

Questions to ask your IT Service Provider

orlando IT Service Provider

Selection personnel should evaluate an IT service provider on matters such as.

Business Quality 

  • What are their corporate policies?
  • How do they present their facilities?
  • What is the size of the IT service desk team?
  • Who are their associates?
  • How is support provided?
  • What is their business strategy
  • Can they provide references of their managed services?

Service Quality

  • Will they assist you in developing your business goals?
  • What exactly is included in their projected service fees?
  • What was their client success stories?
  • How will they increase the efficiency of your business needs?
  • How would the managed service providers lessen the burden at your company?
  • How will my data be retrieved if my contract is terminated?
  • Can I invoke a break clause if I decide to quit my contract?
  • Is your service level agreement consistent across all clients, or is this up to negotiation?
  • Does contract flexibility include monthly and annual payments, as well as a cap on annual rate hikes?
  • Can you give a cost comparison of on-premises versus cloud solutions over time?
  • What is your average network uptime performance?
  • Do you do an examination of IT infrastructure before estimating service fees?
  • Do you have a dedicated staff for different functions?

What does your track record look like?

A track record statement displays the ability to do the requested study. A track record, which goes beyond good intentions, is the strongest predictor of future success. This is not a task that can be accomplished in a week or a season; rather, it takes a very long time.

The point is, whether you desire one or not, you build a track record. It’s a way of tracking disaster recovery handled. Here are some factors that describe your past record:

  • Financial Success

Sales revenue and earnings are apparent indicators of a track record. A great financial track record, in my view, begins with regular double-digit sales growth sustained for a sufficient period.

Profitability must follow. Aside from sales and earnings, each industry has its own set of measures of what is excellent. You must be aware of these and perform in the top quartile in order to host multiple clients.

  • Keeping Employees

Turnover is an excellent predictor of a workplace mission. Some retention is natural and beneficial to a company.

  • Employee Contentment

How do you assess your workers’ levels of satisfaction? It cannot be just a rumor. If you aren’t utilizing any mechanism to validate this, you should think about it.

  • Client Contentment

Businesses should pay greater attention to this issue. Client satisfaction must be tracked and maintained on a regular basis. We’ve worked hard to build and maintain a track record of surveying our clients in order to confirm our performance.

How to Establish a Track Record

Consider the most recent goods or services you purchased. How did you come to utilize the company you purchased from? Did you solicit recommendations from relatives and friends? Or did you consult your followers on social media for recommendations?

Referrals are a valuable resource. They can also be a significant barrier to entry for new enterprises with no track record.

How can you establish a reputation when you have no track record? Here are approaches to getting started:

Control and Make Use of Your Digital Footprint: Managing your online reputation is no longer a luxury; it is an essential component of any business. Most individuals begin their search for a company or information about a business online.

It is critical that you enhance your LinkedIn profile and obtain as many references from former colleagues and clients as possible. It’s also time to purge your other social media profiles. Make a decision about your voice and adhere to it.

Sharing and distributing fascinating and useful industry information in the appropriate locations and with the right industry may also be a wonderful method to engage with potential clients or colleagues.

Participate in the Discussion: Marketing, like politics, requires you to define your agenda before your competitors do. It’s time to become active with professional organizations, meetup groups, and online forums, telling people about new technology developments and providing industry statistics to back up your claims.

Training: Look for chances to speak out and exhibit your expertise. Whether it’s creating a white paper, publishing in a reputable journal, presenting a webinar, or locating an education provider through whom you may organize a seminar. Find a channel with a suitable viewership and go for it. Also, keep in mind that this is not an advertisement for your services.

Advance Your Knowledge: Education may also be a portal access in making new friends. Consider it an additional option to connect with potential consumers or your next brand ambassador. Remember that your clients will appreciate your commitment to quality and continuous progress.

Developing Your Recommendations: Once you begin to attract clients, ask for their reviews. Select the best review sites for your industry, or simply focus on social and either ask your customer for a direct comment or ask if you can use their reviews and publish on their behalf.

If they refuse to provide a written recommendation, inquire whether they will provide references if a customer contacts them.

Developing your track record might be difficult, even if you already have clients, depending on how quickly they walk in the door. However, by employing these four strategies, you will be well on your way to establishing a credible overall performance that will attract more business.

11 Questions to ask regarding your data management

  1. What information do you have?
  2. How are you planning to record and represent the data?
  3. Is it necessary to protect data?
  4. Will you make your data available to others?
  5. In the short and long term, how do you get data backups?
  6. Can we make our data go where it needs to go?
  7. Is there a problem with data quality that undermines user trust?
  8. How can you assess speed of a client to interact with your business before it is recorded?
  9. Do you utilize an address verification service provided by a third party?
  10. How do you keep track of who has access to critical client information?
  11. Do you have a procedure in place that allows for data sharing?

What is and isn’t covered in your support contract?

The list might be lengthy, but you need instances of what you could be charged for. For example, if your server breaks and needs to be replaced, will the contract cover the installation, or will it be a separate cost? Inquiring about the support contract may not always yield this information.

Many IT support businesses still provide onsite desk support and provide little in terms of virtual assessment and tracking, whilst others provide 24/7 oversight and constantly take measures (often virtually) to prevent problems from causing serious difficulties for your business.

Emergency support might be able to detect when a storage device is going to die and store the information before it’s too late. Remote management can also shorten the time it takes to address problems and decrease trip expenses.

12 Questions to ask regarding the MSP’s credibility and capabilities

  1. How would you educate ad hoc help?
  2. Do you have a committed crew, or do you hire on an as-needed basis?
  3. Can I meet the team members providing their services?
  4. How long have you been offering IT-managed services?
  5. Do you consider yourself an expert in IT Technical Support?
  6. What is your degree of knowledge in my sector in terms of regulatory compliance?
  7. What industry credentials or licenses do your organization and its technical staff ca?
  8. Does your IT service desk personnel keep up to date on new technological advances and trends?
  9. Are your IT-managed services your primary focus or a contributing service to your business?

What tasks are considered “out of scope,” and what tasks are included in my contract?

Clear communication and set goals are critical components of successful business relationships.

Requesting a list of chores that aren’t covered by your contract is an excellent method to determine how thorough your MSP’s services are. It also helps to understand where the boundaries are and how services outside of these limitations will affect the amount your company pays for managed IT.

What is the process for logging support calls?

  • When a support request is submitted, the requester will receive an email confirmation.
  • Next, the new ticket is reviewed and assigned to a Support Consultant.
  • The inquiry will be assigned a line support ticket number.
  • The categorization of the ticket will determine whether it is billable or non-billable.
  • If the request is chargeable, a quotation will be issued to the customer for approval before proceeding with the desired work.
  • If the request is non-billable, the technical staff will address it and notify the customer.
  • Then, the ticket will be solved.

Ways to better manage team workloads

  • Analyze the total workload of your team or firm.
  • Use effective project management software to organize, simplify, and visualize workloads.
  • Use time monitoring to learn about actual workloads.
  • Allow enough time for criticism, sick days, and holidays.
  • Make time for teammates to focus on one task at a time and avoid multitasking.

What compliance frameworks do you support?

A compliance framework is an organized collection of principles outlining an organization’s methods for adhering to specified standards, specifications, or legislation. I

t describes the regulatory and legal requirements that apply to the firm, as well as the business procedures and institutional controls in place to ensure that these standards are met.

How to Create a Compliance Framework

Compile a list of all regulatory and legal obligations.

  • Reporting obligations, such as the regular submission of data or information (quarterly or yearly, etc.)
  • Accreditation, registration, or licensing requirements
  • Observing the deadlines established by law for doing our activities
  • A need to offer a certain service or set of services.
  • Restriction or constraint on how these services may be promoted and provided
  • Financial responsibilities

2. Examine the existing situation and find any gaps.

3. Create systems and customized solutions.

What types of support do you offer?

Services MSPs provide a wide range of services, including cybersecurity, Telecommunication solutions, data recovery, professional services automation, and more.

When an organization lacks the resources to employ and maintain its own in-house IT team, it will often seek IT emergency support. Alternatively, they may prefer the knowledge and benefits that outsourcing may offer.

Since the breadth and complexity of IT problems, it’s not unusual for a firm to engage an MSP in some capacity, particularly in a market like managed IT services. However, like with many things dealing with technology, MSPs cover a wide range of managed services.

Knowing what services are available and which ones you require might be difficult.

How will our data be secured?

  • Maintain your encryption knowledge.
  • Restriction of access to client information
  • Use password management software.
  • Collect just the information that is absolutely essential.
  • Consider erasing data when you’ve finished with it.
  • Make client privacy a priority for everyone.
  • Assure existing clients that their personal information is secure.

What kind of support coverage do you offer?

  • Infrastructure and Managed Networks
  • Managed Security Services
  • MSP’s support model
  • Print Management Services
  • Cloud Infrastructure Management
  • Software as a Service (SaaS) (SaaS)
  • Wireless Management and Mobile Computing
  • Communication Management Services
  • Data Analytics
Managed Security Services

Good managed IT services employ remote monitoring technologies to keep a watch on your systems 24 hours a day, seven days a week with remote monitoring management.

With real-time warnings, any problems that arise may be addressed before they have a significant impact on your organization.

The MSP may advise you to enhance your technology in order to increase production. Ultimately, you’re paying someone to protect your company from having problems and address them when they do occur.

A potential managed service provider should also assess existing and future IT requirements to avoid a break fix.

The managed services provider recommends which goods and services a company should employ in the coming year as well as the duty of providing projected service fees.

How to Prevent Ransomware Attacks: Top 10 Best Practices in 2023

There are over 10 types of malware and ransomware is just one of it. Ransomware is a malicious software that withholds a particular information in exchange for a ransom.

This type of malware became especially prevalent in 2014 and have since then ranked high on the cyber crime radar. Ransomware attacks vital and critical data belonging to an individual or organization. Not only is the leak of this information critical, having no backup files for the withheld data is even worse, especially for a business or organization.

Putting a stop to ransomware attacks is essential and it all starts with prevention. It is possible to prevent ransomware attacks.

In the rest of this article, we will take you through a guide on how to recognize potential ransomware attacks, preventive measures to take, as well as how to reduce ransomware variants risk.

What Are 9 Pro Tips to Prevent Ransomware?

Tips to Prevent Ransomware

Ransomware is best dealt with before it gains access to your system or important files. Once ransomware attack has been able to access the system, there is little that can be done to alleviate the effects. Prevention is best when dealing with ransomware attack and here are 10 ways to do just that!

Have a backup routine

Normalize backing up your data consistently and using antivirus software. In case of ransomware threats, you can easily wipe your system clean and reinstall your backed up data from your external storage. an easy way to do this is to employ the 3-2-1 rule.

It means you back up your data three times with the use of security tools, on two external devices with the last as offline backups.

Email security

Phishing attacks are one of the most common ransomware delivery methods making email phishing major threat actors.

Adopting an email security team responsible for checking email activity is an effective strategy. It includes preventing download of infected attachments, suspicious websites and identifying social engineering schemes.

User access limit

Especially for businesses and organizations, giving every individual access to critical, vital information can open up the data to ransomware attacks.

Give access to users only based on necessary information they need to get work done. If you work with very sensitive data, it is advised to adopt the zero trust model which restricts all access until validated, both internally and externally in a bid to protect your data.

IT training

IT training

People who deal with data consistently need to be trained on how to protect that data. Employees and users are one of the most common ways ransomware attacks are successful.

Conducting due IT training for respective personnel will ensure that they are equipped with the right knowledge and practices to help protect data from ransomware attacks.

Stay Updated

Large organizations and businesses are the hotcake for ransomware attacks. Asides the fact that they have more to protect, they also have less security measures in place.

One of which is outdated legacy systems which lack the most recent and updated preventive measures against prevalent ransomware attacks. Updating all systems and devices puts you at less of a risk of attacks you cannot handle.

Antivirus and firewall protection

Antivirus and firewall protection

One of the most common and effective ways to prevent and block ransomware infection is with the use of an extensive antivirus and antimalware protection system administrators. an antivirus and antimalware best protects your data internally by scanning, detecting, and responding to threats.

Firewalls on the other hand are best for external threats and are the first line of defense against malware attacks on your device and malicious attachments.

Network Segmentation

In most organization, networs are largely connected together. while this has its advantages, a major disadvantage is that a successful ransomware attack on one system will spread all the way to the other.

Segmenting networks and ensuring each one has security measures in place is an effective way to protect against ransomware attack is an effective prevention method.


This is an activity engaged by most security teams to protect important data by deciding whether an application or software is safe for installation or not. Windows Applocker can be used to whitelist suspicious software, programs, and websites.

Regular security checks

whitelist suspicious software

Regular security checks and forensic analysis against ,against malware infection can help network administrators spot any malicious activity or extortion schemes or malicious code and use of antivirus software with the aid of initial investigation to prevent malware attacks.

Adopting a consistent routine to check for security vulnerabilities will help security professionals prevent malware attack.

What Can You Do to Prevent Ransomware Attacks?

What Can You Do to Prevent Ransomware Attacks?

There is no one way to prevent ransomware attacks. However, the best prevention is with a combination of a number of security protocols put in place like anti malware software, consistent file backup routine, IT training and good monitoring system.

While none of these procedures individually reduce the risk of ransomware attacks, they can greatly reduce the chances of suffering a widespread ransomware attack from ransomware attackers.

Your operating system is prone to different ransomware variants and an effective vulnerability management system is vital to keep yourself and your devices safe from cyber threats and ransomware attack.

Use popup blockers

Popup blockers are installable software programmes that help prevent and protect your device form malware attacks. These blockers alerts you of potential threat actors which helps security teams find active security solutions as soon as possible and disable autorun.

Most popup blockers can be installed as an extension on your browser which helps block popups from malicious sites which are very likely to be a ransomware tactic.

Watch what you click

block popups from malicious sites

SinceAds became so prevalent it is very hard to use the internet or surf the web without coming across a number of popups.

While a number of them such as a malicious link happen to bring things that align with your interest, ransomware attackers have made it their duty to make surfing the net with popups a land mine causing suspicious network traffic. It is important to understand the different ransomware threats .

Secure sites only

There are two types of websites out there; the suce and the not so secure ones. These types of websites are differentiated by the presence or absence of the “s” behind their “HTTP”.these security tools with encryption key sites that do not have the full “https” are not so secure. while this does not mean sites with https are a 100% secure, it does mean you have less of a risk of a ransomware infection with these sites.

Have a recovery plan

data recovery plan

Even with so many plans, understand that there are a many ransomware variants each built to slide past even the tightest security systems. With this in mind, it is imperative to always have a recovery backup plan.

When a ransomware attacker strikes, they turn your data to encrypted files which blocks your access to them ,remote desktop protocol then makes a ransom demand for you to access your files again. Having a backup means you really don’t have to pay the ransom.

All you have to do is to have your incident response team handle the ransomware and thereafter, restore data back and you are good to go!

Effective Ways to Prevent Ransomware Attacks and Limit Their Impact

User Education and Training

As a user of operating systems, you need to understand the online advantages as well as threats to your device. User education is vital to protect against ransom ware attacks. Good user education and training teaches a user how to:

  • Recognize ransomware tactics
  • Avoid malicious links
  • Recognize and disconnect from infected devices
  • Spot suspicious email attachments and other deception technology

An intensive user education and training procedure will cover all of these and more to well equip the user on all the needed experience to avoid future attacks.

Implement and Enhance Email Security and Email Security Teams

One of the fastest and easiest ways ransomware infections can access your system is through emails. Enhancing your email security and putting things in place will help you protect your important data and files.

A number of ways you can implement and enhance your email security and email security teams include;

The easiest and quickest way to gain entry to a victim is to utilise phishing emails by the victims. In 2019, 69% reported that phishing was the most effective malware delivery method.

Another study compiled by the FBI said that phishing scams were the most widespread cyber crime in 2019. Ransomware is known for infecting users via email.

Usually these suspicious emails contain malicious URLs delivering malware pay-loads to the receivers’computers as their attack surface .

We recommend using e-mail security and other means which blocks access, including URL filters and attachment sandboxes. A system for automated response may enable automatic quarantine of a user’s email addresses after they’ve been opened.

Endpoint Monitoring and Protection

Early detection can help prevent a ransomware threat from affecting a system or its infrastructure. Endpoints need monitoring solutions and automatic termination to prevent infection.

The most effective antivirus tools do their best to prevent ransomware attacks using removable media, but as the threat evolves, the technology usually fails.

The organization should be able to ensure it protects endpoint devices with ERD or other technologies. Currently, advanced attacks may need minutes to compromise endpoints.

User Training and Good Cyber Hygiene

Some malware types, such as ransomware, are accessed through social engineering techniques or by phishing. Training the user to recognize the potential threats will minimize infection.

Those who work with cyber security must focus on human needs. According to Verizon’s 2021 data breach report, 85 percent of these are due to human interactions.

You may be able to find the best solutions using decryption key to protect your employees from cyber attacks but without them knowing the right things to do, you could lose the ability to protect yourself and your mobile devices.

Ensure your team members receive comprehensive training to identify ransomware and spog suspicious cyber activity. An employee must be taught during employment to keep current and in mind while on the job.

Secure Common Infection Vectors

Before you pay the ransom, the ransomware attack will need to reach a network first. Organizations must protect themselves against infection by securing the common infection vectors to protect their devices, and ultimately organizational data.

Restrict Access to Virtualization Management Infrastructure

Restrict Access to Virtualization Management Infrastructure

As previously stated threat actors engaged in big game ransomware attacks continue to innovate to increase their attacks efficiency. This latest version includes the capability to directly attack virtualized systems.

Using these techniques it is easy for the target hypervisor to deploy and store virtual machines (VMDKs). Therefore the endpoint security software installed in the virtualized machine is not aware of malicious activities carried out by the hypervisor.

Restricting access to the virtualization management infrastructure is a key way to protect your data and prevent ransomware attacks.

Data Backups and Incident Response

Since the emergence of ransomware as one of the most profitable ways hackers make money with the aid of well developed malware and deception technology that is effective at breaching even high grade security systems and other critical assets.

In establishing a robust ransomware backup system the best idea to consider offline backups of the data before they deploy ransomware. The best way to recover the data retrieved by ransomware is to restore backups which contain ransomware protection .

Implement a Robust Zero Trust Architecture

Companies should implement zero-trust security architectures to enhance their security postures. Users must be authenticated before they can have a network access code or other information from outside of an organisation.

In addition, you may develop identity management software for IAM. The system also allows IT departments to control all the system information from the user’s identity and other systems.

The Identity Protection Toolkit provides an overview of on-premise identity storage and identity store security among Active Directory, Azure AD and others.

Keep All Systems And Software Updated

Please keep all your operating systems updated with all new versions available. Malware viruses and ransomware constantly evolve as new versions can be bypassed, so you will need the patch updated.

Often the attacker targets larger enterprises using outdated systems that have never been updated including critical assets and this is a major problem. In 2016, a massive ransomware attack surface occurred with the WannaCry software crippling major companies worldwide.

Endpoint Security

Endpoint Security needs to be increased in order to grow business. Increasing the number of end users creates additional devices (laptops, smartphones, servers etc.) requiring protection as business expansion continues.

Using remote endpoints is a potential way for criminals to obtain confidential or even main networks of data from the remote endpoint. When establishing and maintaining a secure enterprise network, you should install an endpoint protection platform (EPP) for every user. This technology provides administrators with securing controls for remote devices with private network .

Firewalls and Network Segmentation

Network segmentation becomes increasingly crucial when the use of cloud services grows particularly in hybrid cloud environments.

With network segmentation organisations divide their networks based on business requirements and grant access to a particular role and trust status. All requests are evaluated based on the trust status of the requestor.

Using these measures will help protect against a threat from lateral movement within a system when they get inside a network with the use of cloud technologies.

In accordance with less-privatised user principles, affected system can be separated using segmentation and microsegmentation to form limited size systems in which an attacker can spread the network and execute lateral movements. The resulting security measures are a way for security to protect against widespread attack

Initially the attack is contained and the malware is stopped and is made to immediately disconnect. Then stop the attack. Once the threat is contained the incident response team must conduct forensic examination to identify the malware in system back door systems and to eliminate any trace to the attacker.

Limit User Access Privileges

Another option to secure networks or systems is to limit users to only data necessary for work. These concepts restrict those accessing essential data. This prevents ransomware from propagating across company systems.

Even with access, users can encounter restricted functions or resources defined by RBAC policies. The low-privilege model generally consists in the zero-trust model where all users are assumed to be trustworthy, and therefore require identity verification at all levels of access.

Run Regular Security Testing

As cyber attacks continue to evolve, companies should perform periodic tests to adapt to changes in the environment. Sandbox testing is an important strategy to detect malicious software against current software to determine whether the security protocol is adequate.

Develop and Pressure-test an Incident Response Plan

Often organizations are aware of threat actors’ activities at work but have no ability or information to identify or address the cause of their problem. Recognizing a threat and implementing a swift response can help distinguish between major incidents and near miss.

In the absence of a plan or book, emergency responses are essential to a rapid decision-making process. A plan covers a range of components of an organization. The security team should be provided with information to help in deciding how to respond to an emergency call.

Data Encryption

The key strategy used in ransom attacks is “extortion”. This threat could have significant negative effects on sensitive data encryption or the entire organisation. However, an encrypted key is a key that can easily be protected against ransomware.

Ransomware Prevention and Protection

Ransomware enables unauthorized use of files or your devices until you receive the ransom. The ransomware attacks usually involve social engineering such as phishing attacks to get victims to open an email attachment.

The malicious attachment from known malicious websites then copies the ransomware onto the computer system and the files are encrypted. Thankfully, with the right ransomware protection and prevention methods, you may not need to worry so much about ransomware.

As technological advances continue it is essential that businesses and users keep up to date with new security practices by mainly leaving security gaps to avoid being exposed to ransomware threats and adware attacks.

Implementation of IT Security and usage of private network best practices can not be done without a large budget, but many companies can use Open-Source tools and adoption software-as-a-service products to implement many best practices at low cost.

It prevents many types of malicious ransomware attacks and allows a company to recover quickly from those successful attacks and infected systems. Find a reliable backup solution to protect yourself against malware.

Ransomware can take down everyone from individuals, and businesses in dozens of ways. It is possible that the software could lock up a single file in databases to cause huge data breaches and expose sensitive personal data.

What Does IT Support Do for You?

A lot of small businesses rely on a single “techy” employee or owner to get IT done at the beginning, but it doesn’t take long for that person to get overwhelmed. Yet few but the largest of businesses can afford to actually attract, hire, and keep up a full-time, in-house IT department. Local IT support in Orlando from managed IT services is the best way for area businesses to fill that gap. So what exactly does IT support do for your business?

What Does IT Support in Orlando Do for You?

Design and Keep Up With Systems

System designs provide a blueprint for the infrastructure and technology that will support a company’s operations and objectives. A well-designed system can improve efficiency, scalability, and security and can help to ensure that the company’s technology aligns with its overall strategy. Additionally, a good system design can help to minimize downtime, reduce costs, and improve the overall user experience.

An MSP (managed services provider) partners with organizations to identify their specific needs and help them achieve their goals through excellent system design and regular updating. They stay informed of industry developments and technological advancements to ensure that regular updates are implemented and clients stay competitive.

Manage Security

Protecting organizations from cyber threats is another crucial responsibility of MSPs. They offer frequent software patching, upkeep, and other security management services to ensure the security of information and networks. Cyber threats can be extremely worrying for businesses, as they can have significant financial and reputational consequences. Cyber attacks can result in the loss or theft of sensitive data, disruption of operations, and damage to a company’s reputation. In some cases, a cyber attack can even lead to the failure of a business.

Additionally, the frequency and sophistication of cyber attacks are on the rise, making it increasingly difficult for businesses to protect themselves. Companies need to take proactive measures to reduce their risk of falling victim to a cyber attack, such as implementing robust security protocols and educating employees about good cyber hygiene, which IT support can take point on.

Monitor Systems

Monitoring systems allows organizations to proactively identify and address potential issues before they become major problems. This approach can help to prevent downtime, data loss, and other costly disruptions to operations. Additionally, remote monitoring can provide organizations with valuable insights into the performance and usage of their systems, which can help them to optimize their operations and make more informed decisions about future investments in technology.

Monitoring networks and systems can be a daunting task for any organization and can consume a significant amount of time and resources. MSPs can alleviate this burden through the use of remote monitoring and management platforms. This allows organizations to focus on improving performance and minimizing losses by dedicating their attention to other crucial aspects of their operations.

Provide Recovery Assistance

MSPs play a critical role in safeguarding an organization’s data. They ensure that proper backup procedures are in place and that data can be swiftly recovered in case of a disaster. This helps to protect the integrity and security of the organization’s information. Many types of disasters can occur that can affect an organization’s data, most of which aren’t even considered until they strike. Just a few examples include:

Natural Disasters

Natural disasters such as floods, earthquakes, and hurricanes can damage or destroy physical infrastructure and disrupt operations. Power failure during these incidents can cause data loss, corruption, or hardware damage.

Manmade Disasters

These include cyber attacks, such as ransomware and phishing; human error, such as accidental deletion of files or misconfiguration of systems; or even a terrorist attack or civil unrest, which can have similar consequences as a natural disaster.

Systems Issues

Hardware failure, such as hard drive failure, can cause data loss or corruption. Additionally, software bugs, viruses, or malware can corrupt data or cause system failure.

Your organization needs to have disaster recovery plans in place to minimize the impact of these events, and IT support in Orlando can ensure you’re ready for anything.

Ensure Compliance

Keeping up with compliance can be a significant source of stress for organizations without the necessary expertise. MSPs, with their extensive knowledge of various compliance standards, can assist organizations in reducing the risks associated with protecting client data, financial information, documentation, and other confidential material. Here’s why that help is so crucial:

Stay Within the Law and Avoid Penalties

Regular audits are important for businesses because they help to ensure that the organization is operating per relevant laws, regulations, and industry standards. Keeping in compliance can help to protect the company from legal and financial penalties and reputational damage.

Protect Private Data (and Build Trust Along the Way)

Compliance also helps to protect sensitive information such as personal data, financial information, and confidential business information. Additionally, compliance can help to build trust with customers and partners and thus improve the overall security and integrity of the organization’s operations.

Improve Efficiency and Streamline Operations

Finally, and something that shouldn’t be overlooked, regular audits can also help organizations identify operational inefficiencies and areas where they can improve processes, which can lead to cost savings and improved performance.

Provide Analytics

MSPs offer ongoing analytics and reporting to aid organizations in assessing their network performance and other key performance indicators. They provide objective evaluations of organizational workflows and make recommendations for improvement. These analytics are crucial to business operations because they provide organizations with valuable insights into the performance of their networks and other key performance indicators.

This information can help organizations to identify areas where they need to improve, prioritize resources and make more informed decisions about future investments. Additionally, regular analytics and reporting can help to identify trends and patterns that may not be immediately obvious, which can help organizations to anticipate future challenges and opportunities. Furthermore, the provided suggestions for improvements can help organizations optimize their operations and increase efficiency.

About Managed IT Services

As businesses face growing pressures from rapidly evolving technology and market forces, many are turning to managed IT services to allow them to focus on their core operations.

The growing demand for managed IT services is driven by various factors, such as the need for organizations to keep pace with the latest technological developments; requirements to comply with regulations related to technology; a general shortage of technical expertise within organizations; and the rising number of cyber attacks.

Managed IT services offer several advantages, one of the most significant being the ability to access expert advice and technology at predictable monthly costs. Without managed IT services, a business would have to hire and train new internal staff, manage IT equipment, handle security or deploy systems on its own. MSPs can help to break down all these costs into fixed, predictable monthly payments.

What’s Coming in the Future

A number of key trends in the world of technology are setting the pace for the future, making it more important than ever to have local IT support:

Ever-Increasing Attacks

The rise in cyber attacks has prompted companies to prioritize their security measures. It’s no secrete that these attacks are getting bolder, more common, and more sophisticated by the day. MSPs can aid organizations by implementing security solutions and helping them recover from any cyber attacks that occur.

New Tech

Emerging technologies, such as IoT and Blockchain, open up new opportunities but also produce new challenges. Organizations often need to invest in training and hiring personnel with specialized skills and knowledge in these technologies, which can be sudden and unexpected costs. MSPs can assist by providing the necessary expertise at a more manageable cost.

Subscription Popularity

The growth in subscription-based technologies, such as Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), and Platform-as-a-Service (PaaS), has been significant. These technologies offer organizations benefits in terms of cost, scalability, and security. MSPs can assist organizations in switching to these subscription-based services and managing them effectively.

Merger and Acquisitions Challenges

As merger and acquisitions activity increases, the demand for MSPs has also grown. IT support helps to ensure that the technology infrastructures of the two companies are seamlessly integrated. This can be a complex and time-consuming process that requires a deep understanding of the technologies and systems used by both organizations. IT support can help to identify any potential issues or conflicts that may arise during the integration process and provide solutions.

Additionally, IT support can assist in the transfer of data and systems between companies and ensure that all data is properly secured, backed up, and compliant with regulations.

The Popularity of the Cloud

Cloud services have become increasingly popular among organizations as they seek to build new platforms and meet digital transformation needs. The cloud offers a far more manageable way to store huge amounts of data than in-house systems. MSPs can provide consumption-based pricing models to different organizations and manage their cloud services accordingly.

To grow, your company needs good IT support, and that support should come from an accessible local company with expertise in the worldwide trends that can affect you. For the best IT support in Orlando, contact us at Cyber Command right away. 

How to Prevent Ransomware Attacks

Ransomware is the worst. It targets devices and systems, rendering them inaccessible until payment is made to the attacker. Once the ransomware is in place, the attacker effectively locks the legitimate user out until the ransom is paid. Historically, the attackers promised to provide a decryption key to unlock the affected device or system once the ransom was paid. In reality, it’s not that simple, and managed IT services in Orlando can help you avoid getting into this situation in the first place.

How to Prevent Ransomware Attacks

Get the Basic Protections In Place

The following are three pretty basic steps. You might already be doing them, but if not, they’re an easy way to put a base layer of protection over your organization.

Scan All Your Emails

Use email scanning tools. These tools are designed to detect malicious software that may be present in email communications. Once malware is detected, the email can be automatically blocked or deleted, ensuring that it never reaches your inbox.

One common method that hackers use to spread malware through email is by embedding it in attachments or files within the body of the email. These files may appear to be harmless images or documents, but when clicked, they can install malware such as ransomware on your device. By regularly scanning email communications for these types of files, you can greatly reduce the risk of your device or network becoming infected.

Get Security Software and Keep It Updated

Having security software is best practice for preventing ransomware. The software works by continuously monitoring files that are coming into your computer from the internet. If it detects a malicious file, it will prevent the file from being executed on your computer.

Security software uses known threat profiles and malicious file types to identify potential dangers to your computer. As these are constantly being updated, it is important to keep your security software updated, so you keep up. Many providers offer free regular updates to their software. These updates include the latest threat profiles, ensuring that your software is always up-to-date, and providing the best protection it can.


Ransomware attackers often target organizations that rely heavily on specific data for their operations. This is because they hope victims may feel compelled to pay the ransom to regain access to data essential for their daily operations. One way to mitigate this risk is by regularly backing up important data.

By backing up your data to a separate device or location that is not connected to your computer, you can easily restore the data in the event of a successful attack. It is important to make sure you are frequently backing up all critical data as, over time, the data you have may become outdated. Regular backups ensure that you have access to the most recent versions of your important data, even in the face of a ransomware attack.

Go to the Next Level

With the basics in place, you can put on the next layer of protection. These involve a little more specialized understanding, some help from your IT professionals, and some training for your people.

Watch Your Clicks

When browsing the web, it’s important to be cautious about clicking on links from unknown sources. If a link seems suspicious, such as in a spam email or on a questionable website, it’s best to avoid it. This is because hackers often use malicious links to spread malware, including ransomware.

It’s crucial to not click on links that haven’t been verified or that come from untrustworthy sources, and not only must you educate yourself on how to avoid this, but you have to train your people not to do it, either.

Watch Your Downloads

Hackers frequently deploy malware on websites and use various tactics, such as manipulating content or using social engineering techniques, to lure users into clicking on a malicious link within a site. Social engineering is a tactic that hackers use to manipulate users into taking a specific action by using psychological tactics, such as fear of missing out.

It is not uncommon for the malicious link to appear legitimate and innocent. Be cautious when visiting a website or clicking on a link, especially if you are not familiar with the site or if the URL looks suspicious. Cybercriminals often create fake websites that mimic legitimate ones to trick users into clicking on the link. Always verify the URL of a website before downloading anything from it, and teach your people the same skills.

Use Firewalls

Firewalls can be an effective solution in protecting against ransomware attacks. By analyzing incoming and outgoing network traffic, a firewall can detect and block malware and other potential threats.

Additionally, next-generation firewalls (NGFWs) can use deep packet inspection (DPI) to inspect the contents of data, identifying and discarding any files that contain ransomware.

Protect Your Endpoints

Endpoint protection is another important aspect of safeguarding against ransomware. By shielding individual devices from certain types of traffic that are more likely to carry threats, endpoint protection can prevent your device from engaging with potentially harmful data.

Furthermore, it can block malicious applications that hackers may use to infect your endpoints with ransomware.

Use VPNs When Out and About

Public Wi-Fi networks are easy to access, so hackers can use them to spread malware like ransomware. To protect yourself, it’s important to use a company virtual private network (VPN) when connecting to public Wi-Fi and make it available to your people if they’re ever accessing your network from a public hotspot.

VPNs encrypt the data that is sent and received on your device while you’re connected to the internet, creating a secure “tunnel” for your data to pass through. Only someone with an encryption key can access this tunnel, and any data that passes through it can only be read by decrypting it. This makes it much harder for hackers to sneak into your connection and place malware on your device, effectively blocking ransomware.

Don’t Use Unknown USBs

A Universal Serial Bus (USB) device may seem harmless, but it can be used to store a malicious file that contains ransomware. Even if the USB only contains an executable file that can infect your computer, or if the file is launched automatically when you insert the USB device, it can take very little time for the USB to compromise your computer.

Cybercriminals sometimes leave USB devices in public places or use a seemingly innocent label on the USB to make it look like a free gift from a reputable company. Even though many modern computers are ditching the USB connections, some older ones still have them, and it’s important your people know never to use any USB device for company work that your company hasn’t provided.

Work With an Experienced Managed IT Company

The best protection you can have against attacks that are constantly evolving is to work with an IT company that keeps up with the latest security threats in cyberspace. This is their bread and butter: they keep up with all the latest malicious software, so you don’t have to.

What To Do If You’re Targeted

Isolate and Shut Down

Isolating the infected devices is crucial. The first step is to shut down the infected system to prevent it from being used by the malware to spread the ransomware further. Next, disconnect all network connections to the infected device, including any cables that connect the device to the network or other devices on the network. Shut down the Wi-Fi that serves the area infected with the ransomware.

Lastly, all storage devices connected to the network should be immediately disconnected to prevent the malware from potentially infecting them. Assume each storage device has been infected and clean them before allowing any devices in your network to attach to them.

Identify and Remove

Some ransomware attacks have known decryption keys, and identifying the malware can help determine if a decryption key is already available and can be used to unlock the infected device, thereby thwarting the attacker’s objective.

Additionally, identifying the malware can also aid in understanding the possible remediation options. To effectively deal with the threat, it is important for your managed IT services in Orlando to know the specific malware they are dealing with. Once they know what’s going on, they can then remove it. The timing of removal is important to preserve data and prevent the spread of malware, so don’t try to remove the malware until your security team know what they’re dealing with and say it’s safe.

Recover (and Never Pay)

You shouldn’t have any issues recovering your data if you regularly back it up. You might have lost a couple hours’ worth of data at most, depending on how frequently you back things up, but under no circumstances should you pay the ransom. Hackers rely on successfully extorting victims, and when victims refuse to pay, it makes it less attractive for attackers to continue their crimes.

Additionally, paying the ransom once may make you a more attractive target for future attacks. Attackers are aware that if you paid once, you may be more likely to pay again in the future. Finally, even if you do pay, you may not actually be given access, or you may find all your data corrupted.

The Best Managed IT Services in Orlando

At Cyber Command, we innovate services to meet the unique needs of every client, and we’re available 24/7 to keep you protected. Contact Cyber Command now and get protected against ransomware and every other cyber threat. 

What Is the NIST Cybersecurity Framework?

The NIST cybersecurity framework exists as a set of guidelines and optimum practices that are recognized and aimed at managing and improving cybersecurity operations. This framework has provided organizations with a flexible approach to adapting to security-related situations.

However, what does this framework offer, and how does it achieve these results that put organizations in good security positions? Let’s find out the implementation details to keep you up to speed and enjoy the benefits for your organization.

Purpose and Scope of the NIST Cybersecurity Framework

The major purpose of establishing this framework is to provide several functioning organizations with a solid security structure. The structure provided will effectively equip organizations with optimal security to protect from cyber-attacks.

This structure encompasses a set of guidelines, best practices for improving critical infrastructure cybersecurity, frameworks for improving critical infrastructure cybersecurity, and policies. Improving critical infrastructure cybersecurity, frameworks, and the standards they should adhere to. These various cybersecurity frameworks, policies, frameworks, and standards are essential to help organizations identify and assess security risks and measures for proper mitigation.

Importance of a Standardized Cybersecurity Framework

Several aspects make the cybersecurity framework important, the most important being clarity. It creates an even ground with a common language that several organizations can relate to, regardless of their services and size.

The framework should also work well to match properly with the best practices in the industry while providing scalability features. It also brings about optimal risk management decisions. It can manage cybersecurity risks, risks, and outcomes for small businesses and organizations while matching regulatory and compliance requirements with standards and documents.

Core Components of the NIST Cybersecurity Framework

Manage Cybersecurity risk on NIST cybersecurity framework


Asset management also is an essential part of the NIST cybersecurity framework that should not be excluded when considering your organizational operations. It concerns identifying every asset in the organization in question and cataloging them through documentation. Some assets that assess asset management also cover software platforms, hardware, data, etc.

Another core component of this framework is the business environment component concerned with the operational atmosphere. It mainly focuses on the internal and external factors that affect an organization’s operations since they affect certain proceedings.

The internal factors focused on identity management are the objectives, goals, and missions the organization is based on for operations. On the other hand, the external factors of identity management span the industry’s threats, legal requirements, security standards, and regulations.

Governance is also essential in the full NIST cybersecurity framework, as there is a need for executive and management teams and a formal structure to exist within an organization. This component of the full NIST and cybersecurity framework involves creating roles in order of hierarchy and assigning personnel to complete operations properly. The personnel assigned to each role will manage the related responsibilities. They will also be held accountable for every occurrence of cybersecurity events and operation progression.

The risk assessment process should remain in the risk management strategy and assessment framework as it greatly benefits organizations. The Risk management framework is the sole component that helps organizations to understand attack targets and detect potential threats and vulnerabilities. It also covers the discovery risk assessment and selection of procedures that will serve the organization in mitigating these threats for optimal protection.

After understanding the concept of supply chain risk management, it is essential to perform the process by creating a well-laid-out strategy. This strategy is important to manage the threatening situations that the organization incurs with several workable measures. The measures that an optimal strategy for the supply chain risks, risk management decisions, and processes should provide must cover ways to mitigate, accept and avoid the vulnerabilities.


Protection, as determined by the framework, attracts the necessity to control the freedom of access to sensitive data. This is mostly done with personnel in the five functions of the organization within five functions. It’s essential to protect specific information, especially sensitive data, from being stolen or altered. Implementing access control measures like Role Based Access Control and Multi-Factor Authentication serves this purpose.

It’s essential to possess knowledge about security measures in the digital business environment, which counts as a sup component in the framework core. By creating awareness and training employees in cybersecurity frameworks, your organization improves attentiveness to your security policies and procedures. It goes further to improve cybersecurity outcomes and the rate at which your organization reacts to cyber attacks on a national institute general scale.

Securing your data is important, similar to security controls, but differs from the access control subcomponent. Unlike access control, data security involves measures to guarantee information protection from threats and attacks on a general scale. Prioritizing this data security sub-component protects your organizational data from issues that might cause privacy violations.

Implementing information security measures to protect your organizational data and operations requires setting some procedures. These procedures are called information security management systems or protection processes and are activities that help solidify your organizational and information systems. It’s essential to plan the procedures and have them documented to solidify the protection strategies in the framework.

Another sub-factor in the protection component is the maintenance factor, and it is equally essential as the others for optimal protection.

Manage Cybersecurity risk on NIST cybersecurity framework

It involves asset management and keeping all security measures, cybersecurity measures, cybersecurity policies, strategies, critical infrastructure services, and assets in check to ensure they are in good condition and functioning properly. Maintenance also attracts consistent updates or advancements of the current cybersecurity policies, measures, and strategies to better solutions depending on the trends.

The protective technology factor in critical infrastructure cybersecurity calls for technology-based solutions to manage cybersecurity risk and solidify security procedures. Technology improves and evolves consistently, improving critical infrastructure cybersecurity posture. This improvement also involves keeping up with regular updates that follow the trends to get the best results. Prioritizing this protective technology factor, critical infrastructure services, and others under the protection component of critical infrastructure cybersecurity helps your organization solidify its cybersecurity defenses.


Continuous Monitoring, Anomalies, and Events

The detect component in the NIST cybersecurity framework helps to keep organizational cybersecurity activities at their optimal runtime during operations. It involves monitoring the various cybersecurity activities to discover any abnormal pattern that can impede the functionality of operations. Optimal detection procedures for these anomalies allow faster reactions when deviation and abnormalities occur.

Continuous monitoring also falls under the detect component due to its importance in keeping critical infrastructure services in the framework running. It involves consistently paying attention to the runtime of critical infrastructure services in certain organization sections which affect most operations. These aspects include security and continuous monitoring of the application, networking, and information systems essential for seamless operations.

Security Event Logging and Detection Processes

The framework also prioritizes the need to document certain aspects of organizational functions, and one way is security event logging. It involves documenting every security-related event about the security and protection of your organizational data. These cybersecurity event logs are created to capture security-related events like system changes, login sessions, and attempts.

One or more detection processes exist in the framework, the detection process, which helps to factor out every hindrance and obstacle. The detection process works to help the organization identify issues that come up with the operations and service during runtime. Using solutions like event and risk management frameworks, security continuous monitoring, intrusion, and detection systems, and prevention systems work to handle these kinds of situations.


Response Planning, Mitigation, Communications, and Analysis

Responding to a situation is also essential when managing a cybersecurity incident or risk event, and it needs to be optimally planned out to get the best solution. Response planning involves creating optimal strategies to help mitigate and manage cybersecurity risk events and related incidents. Response plans include certain responsibilities assigned to employees to identify functions that serve as incident responders when managing the situation.

Communication in the response core component is a priority, as the organization must stay current. Information needs to pass across to other resources in every operational role to aid faster responses to situations, and effective communication facilitates this. All communication channels must be well-defined to solidify the authenticity of the information for optimal first-response planning.

It is also essential to analyze the incidents your organization experiences, and the analysis factor under the response component covers it.

The analysis process involves accessing the security event logs you have created to identify the causes and solutions to incidents. The analysis stage is also a phase that concerns intelligence gathering and organizational understanding of how each respondent utilizes the available information for problem resolution.

The next phase after the incident has been analyzed from the available logs is the mitigation of the hindrances to operations. It is a phase that implements the solutions derived based on analysis to ensure the issues are resolved optimally. An example is implementing a containment strategy where a data breach already occurs, eradicating it, and restoring optimal functionalities.


Recovery Planning, Improvements

The recovery component starts with the recovery planning of areas affected by the last serious cybersecurity event or incident after the contents of response planning. It involves getting all systems back to working conditions and, in turn, making them function better with improved security controls. The phase mostly encompasses restoration and backup strategies to save data and create a condition reversal enabling continual operations.

Working on improvements is prioritized by the framework as it helps to create resistance to issues and comes after the mitigation phase. The improvement phase exists to enhance security by accessing the reasons for the breaches and affected areas. It’s an analysis to get the study pattern to avoid chain risk management having the incident repeat itself for the same reason and in the same way.

Communication for Recovery and Recovery Coordination

Communication is important when responding to incidents and is required when performing recovery activities and operations for the organization. Informing every inside team member, including partners and customers, based on their role is essential to keep them up to speed. It is also a process that aids seamless recovery activities by putting every member on the same page creating a synergy to restore the organizational operations faster.

Recovery coordination creates synergy when restoring organizational operations to optimal working conditions. It involves all members coming together to perform their responsibilities based on their assigned roles for faster and more effective restoration. The recovery coordination continues beyond internal members alone and organizational understanding; it involves external factors like third-party vendors and external stakeholders connected to these processes.

Framework Implementation Tiers

Risk assessment on NIST cybersecurity framework

Tier 1 – Partial

Tier 1, also known as the partial tier, shows the initial stage of awareness and approach that an organization currently has towards cybersecurity-related threats. The tier represents a stage of limited awareness where the organization needs more knowledge about these threats and the solutions to implement. It can also represent the phase where an organization only has the basic strategies to resolve the issues but could be more effective or satisfactory.

Tier 2 – Risk Informed

The next stage is tier 2, the cybersecurity risk-informed stage, where an organization has become aware of these threats and understands their cybersecurity risks. It’s also a stage where the organization implements more systematic solutions to resolve and protect cybersecurity risks from threats. The implemented solutions are further improved, prioritizing cybersecurity risk assessments and assessments, creating former policies for cybersecurity outcomes and stronger security, and aligning cybersecurity activities with their objectives.

Tier 3 – Repeatable

Tier 3, also called the repeatable stage, is where an organization finally has a defined set of solutions and processes to implement. These processes are then set in order of a cycle and are repeated to continuously guarantee protection from threats and attacks. The stage also shows the efficiency of the implementation tiers of an organization’s risk management strategy in measuring the performance of the implemented solutions.

Tier 4 – Adaptive

Here is the final stage, the tier 4 or adaptive stage, where an organization has reached the highest possible security sufficiency. It then creates adaptive strategies to respond to new threats and issues to protect critical infrastructure, business environment, and functioning systems as time passes. This is the tier where organizations also proactively implement a predictive approach to secure critical infrastructure and their system from newly trending threats.

Benefits of the NIST Cybersecurity Framework

Risk Management Processes on NIST cybersecurity framework

A. Enhanced Cybersecurity Posture

Prioritizing the implementation of the NIST cybersecurity framework gives small businesses the benefit of enjoying enhanced security against potential threats and incidents. The national institute of Standards (NIST) cybersecurity framework gives you the freedom and ability to identify the risks systematically. This shows the threats that your organization is open to with its current security measures that you use. Enhanced National Institute of Standards (NIST) cybersecurity framework posture and the national institute of Standards and posture are a great benefit. Another reason for this is that it doubles up to provide you with sensitive data security and gains your organization more customer trust.

B. Improved Risk Management

The NIST cybersecurity framework’s structure and flexible framework allow government agencies and other private sector companies to enjoy some benefits. It also includes organizations everywhere to enjoy heightened cybersecurity risk management practices to combat predicted issues. Organizations get to prioritize cybersecurity measures and systematically mitigate the issues by managing the risks involved. An improved cybersecurity risk management strategy and process are among the benefits private sector organizations enjoy. It also facilitates a proper understanding of the full NIST cybersecurity framework to increase the effect of these benefits.

C. Better Communication between Stakeholders

NIST cybersecurity framework and cybersecurity policy framework highly encourage effective communication between the national institute. This also includes various internal and external stakeholders and national institute and organization members. Communication channels that keep every section of the national institute international organization up to date to facilitate a seamless and faster operational runtime with all organizational activities. The communication channels benefit service, supply chain risk management, security, and many other aspects of the national institute as it provides great benefits.

D. Scalability and Flexibility for Organizations of all Sizes

Another benefit this framework brings organizations is the advantage of scaling up the security practiced over time to suit the situation. The framework is flexible enough to allow you to tweak your implementations to suit your organization with every change in size and operations. Scaling up is easier to complete, unlike when the framework is not implemented, making it a huge advantage.

E. Alignment with Industry Best Practices

The NIST cybersecurity framework is also designed to stick with the best practices in cybersecurity event your organization is using industry standards. This same Nist cybersecurity framework means you will likely not step on the boundaries outside the framework. The Nist cybersecurity frameworks and regulations keep you in check when conducting organizational operations. It’s a great advantage to protect you from the harsh penalties that your organization might incur when going against the regulations and standards.

What Is PII in Cybersecurity?

The cybersecurity field is developing daily, and we must keep up with the changes. Most people who use cyberspace are not aware of what PII means. PII data is a term in cybersecurity that stands for personally identifiable information. This information is tied to an individual’s identity and identity based on a set of data available on servers and other stored applications in cyberspace. Your personal information contains critical data about you and confidential information that should not just get into any hands.

Cybersecurity is faced with protecting such sensitive private data and information and ensuring that they do not get into the wrong hands. This is done using a sa cybersecurity framework, a series of security measures interconnected to protect personal data and information in the digital space.

A lot can be done when PII is breached by a third party or potential threat on the internet. It is critical to understand protecting PII, how it comes to play, and what you can do to keep it safe and secure. In the rest of this post, we will look critically into protecting PII security, how it pertains to you, and what you can do to keep it safe, secure, and confidential.

Considered PII On Mobile with Non Sensitive PII

What Is Considered Personal Identifiable Information PII Data?

Everyone has specific data and information that pertains to them, and one of the costs of using the digital space is that such data and information are inputted either through services, websites, or applications that need the data to function.

The PII security covers specific details about an individual utilizing the online space. Put the pieces of this information together, and you can easily identify and access an individual maintained individual on the digital space. Some of this information can include one’s birth date, address, telephone number, email address, name, and mailing address.

In some cases, it could also contain means of identification like a driver’s license, national identity number, diverse license, and even billing information like credit card numbers and debit card numbers. This critical information is accessible on the net and is only protected by adequate cyber security measures. Recently, social security numbers and biometric information are also considered identifiable information, making PII security controls all the more critical and essential in cybersecurity.

Why PII CYbersecurity May Depend On Case-By-Case Assessments

National Institute Considered PII

Depending on your area and the restrictions on personal information on the net, what is classified as personally identifiable information varies between sites and locations.

However, it all comes down to what is being done digitally. While some identifying information can require as much as your name, address, or social security number to get certain things done, in some cases, your name, id number, or email address is more than enough to suffice.

As a result, certain personally identifiable information is considered a cyber risk; however, this is done on a case-by-case basis. Such information contains critical details such as personal identifiers such as employer information, taxpayer identification number, passport number, and other critical information that could mean bad news when they fall into the wrong hands.

A prevalent situation is when such vital PII security is accessed and sold on the dark web for illegal and criminal activities. There may be times when nonsensitive data is used alongside nonsensitive PII to identify a specific individual accurately and precisely. Depending on the case, even perceived non-sensitive information can also function as a toll in a cybersecurity risk case. As such, you must protect against sensitive PII breaches and theft of this information.

What Is the Difference Between Sensitive PII Data and Non Sensitive PII?

Before we go into the key details, one critical factor to remember is this; when nonsensitive information n gets into the wrong hands, very little can be done with it to put you at a cyber security risk.

However, it is not the case with sensitive personally identifiable information PII, as access to even just one or two of such data can have highly damning consequences for social identity. With that in mind, we can say that sensitive information is a high-level cybersecurity risk. In contrast, no sensitive data falls slightly lower on the scale where personally identifiable information PII and cybersecurity are concerned.

For example, data such as usernames or tribe cannot do much to distinguish or trace down an individual’s specific identity and not cause much damage to them since they cannot accurately be streamlined out of the crowd.

Why Do You Need To Protect PII

However, it is a different ball game when personally identifiable information PII, such as the driver’s license, date of birth, government identification information, or social security number, is involved, as this can, by itself, compromise the identity alongside other very confidential information if an individual.

This is because confidential data and information are usually classified as such since they carry unique identifiers. Such data contain streamlined information that accurately tracks down to a single individual or, at most, a closed group of options that can be easily tracked down to get the accurate identity of the specific individual used. Examples of such data include medical records from healthcare service providers, customer information, insurance details, social security numbers, passport information, and other third-party transactional information.

Should Both Types of Personally Identifiable Information Pii Be Protected?

Cybersecurity largely involves protecting sensitive data and information from potential or possible breaches. Whether sensitive or nonsensitive, every data should be protected against a breach. However, the risk factors differ on a scale; personal identifying information, whether vital or basic, can still cause potential harm to an individual if the right measures are not set in place.

In the same vein, while nonsensitive data is not considered much of a threat, it becomes a high-risk case when combined with certain other sensitive data and information. This is why both types of personal identifiable information should be protected by businesses and other organizations that possess the personal information of employees, clients, and customers.

Cybersecurity: PII and Data Privacy

A data breach rarely ends well, and there is some form of compromise on the part of the individual with the identifiable data being exposed. These breaches can leave the individual’s information at risk and open your company to fines and lawsuits.

In such cases, cybersecurity services come into play in protecting PII with general data protection regulations, electronic documents, and information such as personal identifying information. It becomes even more critical for businesses and third-party agents dealing with such sensitive information to protect it from a data breach.

Driver's license number considered PII with VPN protection

What cybersecurity experts will do is take additional information and develop a create a framework that will protect it. For example, cybersecurity experts can analyze the specific type of data your business stores to predict what nonsensitive data can be used to increase the likelihood of a sensitive PII breach.

Why Does Personally Identifiable Information PII Need Extra Security?

Here is a simple answer; because personally identifiable information PII sensitive data is, as the name implies, tied to a person’s identity, and identity theft, therefore, ranks on top of the list of potential risks with data breaches of this type. A stolen identity can be used in criminal acts and to carry out certain illegal activities that will implicate the wrong individual due to access to their information.

Identity theft is a cyber threat that uses stolen sensitive data, such as personal information to open accounts for profit, such as new bank or credit card accounts. As a result, protecting PII and security requires an extra level of protection to ensure that privacy is utmost and a breach is close to impossible and personal information about one’s identity is carefully and accurately protected.

Recovering from cyber theft is often a very difficult process that can take several years, and sadly, not all financial institutions offer recovery options for victims of cyber theft, and some victims may need to change their name, social security number, bank accounts, and other major aspects of identifiable information to recover from theft.

In extreme cases, victims of identity theft may need to file for bankruptcy. Where third parties and businesses are concerned, in cases of cyber theft due to information shared with the establishment, they could face a liability suit if proper care is not taken, which could potentially run down the business.

General Data Protection Regulation

Aside from the potential risk of cyber theft, certain regulatory bodies also govern the use of such data and information in the digital space. These regulatory bodies are usually government organizations and federal or state policies to which this information is subject. A good example is how one of the goals of government organization organizations and policies is to protect consumer data from cyber theft in the digital space.

Some government organizations, such as the European Union, have a robust data privacy regulation plan to reduce the risk of cyber theft. Although general data protection regulations began in the EU, they have become a global standard for protecting consumer information. Some of the compliance requirements of these regulations include masking online identification of private IP addresses, protecting health information, and letting users know when location data is being collected.

How Can Your Business Protect PII?

It all comes down to how well a business can effect sustainable and efficient cybersecurity measures to prevent a data breach and effective crisis management in case of an occurrence. At the same time, when a business has access to personally identifiable information of customers as a result of transactional activities, the organization operating the business must protect PII and notify consumers when PII security has been compromised.

With the help of effective cybersecurity services, companies and businesses alike can now develop comprehensive policies to protect PII with the aid of a cybersecurity framework effectively. Measures such as developing a strategy and a framework that will protect personally identifiable information with tools such as predictive analytics, artificial intelligence, secure passwords, two-factor authentication, multi-factor authentication, and other encryption can make all the difference in preventing a data breach.

How Can Individuals Protect PII?

Personally identifiable information contains very critical data, and more than ever before, individuals should be concerned about how much data employment information pertains to them is shared with a third party and on the online space. Most websites and businesses that require such information go the extra mile to include authentication apps and platforms to ensure that all are protected and no aspect of personal privacy is left unguarded. However, ensuring they only share such critical information with trusted websites remains an individual responsibility.

Proper attention should be given to information shared on social security numbers in the digital space, both based on specific factors and requirements or casually while updating your audience via social media. It is also pertinent to be well aware of potential scams and tactics used by these people to gain access to such information in the first place.

Individuals should always remember that the government and federal agencies will never ask for credit card information, especially casually over the Internet, where there is little to no means to verify or authenticate the request.

How Else Can Cybersecurity Services Help Your Business?

Organization operates accountability act for considered PII

When protecting sensitive PII, businesses must be aware that cybersecurity measures should be implemented to protect these critical data. Not just anything will do, and most of the time, measures taken at the individual level are insufficient to protect such critical data for business on a large scale.

As a result, businesses need to adopt expert cybersecurity strategies and techniques from trusted service providers to help enhance the overall data security of the business. To put things in better view, here are some other ways in which you can go about implementing cybersecurity solutions as a business owner:

Create a Framework

Developing or creating a cybersecurity framework that features best practices, strategies, tools, models, and even crisis management plans to manage cases of data breaches is one of the many yet most effective means of protecting data. With the date of birth right service provider, you can find a flexible framework tailored to your business’s precise needs.

Manage Digital IDs and User Access

Effective management user tracking of shared data and information from clients and third-party agents is another effective means of preventing a potential data breach. For example, cybersecurity can help businesses simplify managing certain data privacy, including revoking permissions when employees are offsite or no longer working in a certain department.

By instituting data tracking and access control within an organization, you can mitigate specific risks associated with electronic PHI & personally identifiable information data privacy laws while providing a system to ensure employees can access what they need to do their work.

Install and Manage Cloud Security Features

Since many companies use cloud services to host data storage, software applications, and other types of data, it’s important to use a cybersecurity service that can manage the security features of cloud applications. The goal of managing cloud security is to protect data stored on the cloud from hacking or other data breaches.

Cloud security benefits using tools such as virtual private networks, two-factor authentication, and firewalls. Many breaches come from phishing attacks which too can be mitigated with a combination of employee education, security policies, and IT features installed on the corporate network.

Implement Data Security Measures

Effective cybersecurity service providers will also help your company implement data security measures. For example, as part of your cybersecurity framework, your business can keep data safe from identity theft and corruption. Effective data and security controls will include tools such as end-end encryption for transmitting data, encrypting data storage, and using authentication to restrict access to certain data.

Protect Application Security

The security of applications used by your company is also central, particularly applications that store employee and consumer-sensitive data. For example, health insurance portability and payroll applications must be protected with security measures to secure employee and healthcare information. Many businesses don’t realize it, but the applications used by your business are one of the areas cyber criminals will target during a data attack.

Upgrade Network Security

Finally, hiring cybersecurity services can also help your business upgrade the overall security of your network. Your business’s network can include the software your business uses and the physical servers that may be stored at your home address business headquarters. Network security will manage elements such as system access and other digital prints that can be used to identify cyber threats.

Use Cybersecurity to Protect Sensitive PII

Personally identifiable information is sensitive data and one of the main risks of cybercriminal activity. When cybercriminals have access to PII, it’s much easier to steal an individual’s identity. Businesses must protect a person’s identity from being stolen online. This includes both consumers and employees by using a robust cybersecurity framework. Contact us today to learn more about how managed IT support can benefit your business’s cybersecurity.

Finding the right managed IT support company for your business.

In the business world, there are a lot of moving parts. And if you’re in charge of a company, it’s your job to make sure everything is running smoothly. That includes the IT department. But what happens when you don’t have an in-house IT team? Or when your team is stretched too thin? That’s where an IT support company comes in. An IT support company can be a lifesaver for businesses of all sizes. But how do you know which one is right for you? In this blog post, we’ll explore some of the things you should look for in an IT support company, so you can make the best decision for your business.

Size of the company

The size of your company is one of the key factors to consider when choosing an IT support company. The larger your company, the more complex your IT needs will be. You’ll need a company that can scale up its services to meet your growing needs.

On the other hand, if you’re a small business, you might not need all the bells and whistles that a larger company offers. A smaller IT support company can be a good fit for your budget and your needs.

Either way, make sure you choose a managed IT support company that can meet your current and future needs.

Type of business

The right IT support company for your business will be one that provides the services you need to keep your business running smoothly. There are many different types of IT support companies, so it’s important to find one that specializes in the type of business you have.

For example, if you own a small business, you’ll want to find an IT support company that specializes in small businesses. They should be able to offer you a range of services, from technical support to data backup and recovery.

If you have a larger business, you’ll need a managed IT support company that can handle more complex issues. They should be able to provide you with enterprise-level support, including server administration and network security.

No matter what size business you have, it’s important to find an IT support company that can meet your specific needs. By finding a company that specializes in your type of business, you can be sure that they’ll be able to provide the best possible service.

Number of employees

The number of employees a company has can be an important factor to consider when trying to find the right IT support company. A company with fewer employees may not have the bandwidth to provide adequate support, while a company with too many employees may be overstretched and unable to provide the level of service you need. The ideal company will have enough employees to meet your needs without being so large that they are unable to give you the attention you deserve.

Geographic location of the business

The geographic location of the business is an important factor to consider when choosing an IT support company. If the company is located in a different country, time zone, or even region, it can be difficult to get support when you need it.

It’s important to choose a company that is close enough to your own business that you can easily get in touch with them when needed. The last thing you want is to have to wait hours or even days for a response from your IT support company.

Make sure to take the time to research the location of the company before making your final decision.

The budget for IT support services

The budget for IT support services can vary depending on the size and needs of your business. However, it is important to find an IT support company that fits within your budget and can provide the services you need. There are a few things to consider when budgeting for IT support services:

-The number of employees who will need support
-The types of services you will need (e.g. help desk, network support, etc.)
-How often you will need support

Once you have a good understanding of your IT support needs, you can begin researching companies that fit within your budget. Be sure to read online reviews and compare pricing before making your final decision.

What to look for in an IT support company

When you’re looking for an IT support company, you want to find one that will be a good fit for your business. Here are some things to look for:

-A company that offers a broad range of services. You want a company that can handle all of your IT needs, from computers and networks to email and website hosting.

-A company with experience in your industry. It’s helpful to find a company that understands the unique challenges you face in your business.

-A company with a proven track record. Look for a company that has been in business for awhile and has happy customers.

-A company that is responsive and easy to work with. You want a company that you can rely on to answer your questions and help solve your problems.

How to find the right IT support company for your business

There are a few key things to keep in mind when searching for the right IT support company for your business. The first is to make sure that the company has experience supporting businesses in your industry. It’s important to find a company that understands the specific challenges and opportunities that come with working in your industry.

The second thing to consider is the size of your business. You’ll want to find an IT support company that has experience working with businesses of a similar size to yours. This way, they’ll be able to better understand your needs and provide tailored solutions.

Finally, you’ll want to make sure that the managed IT support company you choose is a good fit for your culture and values. It’s important to find a company that you can build a relationship with and who shares your commitment to delivering excellent customer service.


When it comes to finding the right IT support company for your business, it’s important to do your research and ask around for recommendations. Once you’ve found a few companies that seem like they would be a good fit, schedule consultations so you can get a better idea of what they offer and how they operate. With the right IT support in place, you’ll be able to focus on running your business without having to worry about technology issues.


IT is

It is unrealistic to expect 1-2 people to have a complete understanding of networking, backup & disaster recovery, compliance, cybersecurity, email monitoring, infrastructure, cloud management, and the list goes on.

Why depend on a few when you can have an entire team for a reasonable price?


Get instant technical support.

93% of tech support calls are answered instantly and 100% of messages get a call back in less than 15 minutes!

Why have someone for only 8 hours a day? Except when they’re off to lunch or working on something else — maybe they’re out of the office for personal reasons. Why chance it?

Experience convenience


How convenient would it be to have a team of technicians support and troubleshoot your network problems without needing to track anybody down?

Your managed IT department is on standby to tend to your every need, monitor and maintain your entire IT infrastructure and provide you peace of mind.

What Is the Difference Between Professional and Managed Services?

As companies grow, they need to invest more in their IT departments. Traditionally, this was accomplished by hiring more IT professionals to increase capacity. However, today, other options exist. Managed IT services, for example, bring a third party into the mix. Just as you might hire out building maintenance, you can also outsource IT to a managed services provider. Is there a real difference between traditional, professional IT services, and managed services? There is, but it’s not what you might expect.

What Is the Difference Between Professional and Managed Services?

Managed IT Services Make Getting Professional IT Support Easy

Ultimately, the biggest difference between the classic approach to IT and the modern managed approach is that managed IT services make it much easier to handle your IT needs. Managed service providers bring together the same professionals that you would like to hire for yourself. Therefore, there’s no drop-off in quality when you choose managed services. You’re getting the very professional support that your company needs. However, managed services simplify everything.

Not only do managed services help your company save time, but they also help you save money. In addition, managed services can handle just about every task that your own IT department could. Consider some of the major differences between the traditional IT model and today’s forward-thinking managed services style of IT:

Pricing Differences

Businesses, especially small ones, need to keep their costs down in order to scale up. However, hiring professional IT staff implies a big hit to your budget. This is why many companies often have managers or tech-savvy employees pulling double duty, working on small IT tasks while taking care of their daily business. If you’ve found yourself fixing a printer instead of closing the next big sale, you need more IT support. But how can you afford it?

Pricing is where managed services stand out when compared to the traditional approach. Consider how the two models impact your company’s finances differently.

Traditional Professional IT

An IT professional costs more than the average employee, especially when they have specialized skills that your company needs. Even hires fresh out of college can command strong salaries in IT. The average salary for a relatively low IT position such as a desktop support analyst is over $75,000! And that’s before we even account for benefits and other expenses related to new hires.

More important positions demand even higher pay rates. Cybersecurity, for example, is something that should be a top priority in your company. Nevertheless, your average network security engineer is pulling in over $115,000 a year. High price tags like these lead companies to ignore cybersecurity, potentially leading to a breach that costs even more. What can you do if you cannot afford to hire professionals outright?  

Managed IT Simplifies Pricing

Instead of paying for expensive professionals to work full-time in your company, managed services deliver the same performance for a fraction of the price. With managed IT, you specify the services you need, and the managed services provider will give you a flat monthly rate for their support. This means you get all the predictability of a full-time salary without the massive expense. But how is it possible for a company to offer IT professionals at much lower rates?  

Your average IT worker at a private business does not have a full agenda every day of the week. If someone is wholly dedicated to tech support, there might even be days when nothing goes wrong and they have little to do, though, of course, there are also times when they’re run ragged and charging you overtime.

Managed service providers turn downtime into productivity by working with multiple companies. When your operations are running smoothly, our professionals are out handling others’ problems. When you have an emergency need, you don’t have to overwork one or two people: multiple professionals in managed services are able to fix it while still working reasonable hours. In the end, everyone wins.

Staffing Differences

The high cost of hiring professional IT workers aside, just attracting the right IT talent to your company can be a real problem. Not only do you have to carefully identify the skills that you need in your new hire, but you have to also go through the entire hiring process. Given today’s labor market, you might not even be able to find qualified professionals in your area. Each time you’re near capacity, you have to repeat this tedious process.

Managed service providers take this weight off your shoulders. You won’t have to worry about hiring IT professionals ever again since they’re already under the roof of your managed services provider. Consider some of the other challenges that companies face when hiring IT professionals and how managed services sidestep these issues.

Hiring IT Professionals Is a Challenge

A couple of decades ago, a single systems administrator and support technician could handle most of your IT needs. However, IT skillsets have become much more diversified in the past decade. Nowadays, you need an expert in cloud computing, a network administrator, data analyst, and IT security managers. You’ll also need a technician or two who can handle minor issues that pop up throughout the work week. Finding people with these specific sets of skills can be a challenge.

Competition for these IT professionals is fierce. Large organizations are often willing and able to open their wallets for qualified IT staff, leaving small businesses to struggle. Managed services, in contrast, flips the script.

Managed Services Give Your Company a Whole IT Department

Instead of looking for the ideal IT team piece by piece, you can get an entire IT department by switching to managed services. Managed service companies hire specialists in a variety of fields. That means you get your network administrator, cloud specialist, cybersecurity expert, and technicians, all with a single monthly payment. When you need support in a specific area, the right expert will go to work. This means your company has a fully staffed IT department at the ready.

It’s much easier for us to hire talented IT professionals. They love working in an environment where they’re entirely surrounded by their peers. Each addition to the team brings even more contacts to help us provide the best service possible to everyone who needs it. The end result is a well-rounded group of IT pros that can support your company across numerous areas.

Skills and Knowledge Differences

Another key difference between the traditional approach and managed services lies in the skills that each group brings to the table. Even if you were able to hire a whole IT department with individual specialists, you might not get the skills you actually need for your company to grow. Who will lead your IT department to make sure they continue to build the skills your company needs for the future?

We’re well aware of the latest trends in IT, and we make sure that our staff stays up to date. In addition, our diverse range of clients helps us provide even better service to you.

Professionals Tend to Lose Their Edge Without Direction

Many IT professionals settle into a specific role, master specific skills, and then they stagnate. Indeed, it’s one of the reasons that many companies have to let go of older IT staff. When IT professionals fail to keep up with the breakneck pace of technological advancement, they can quickly find themselves out of a job. You may be enticed by what appears to be a strong resume only to find your hires lack the skills you were looking for.

Furthermore, your hires might not have much experience in your particular industry. This means you may need to train them on specific skills or programs. Even workers with relevant experience need direction in order to keep their skills sharp. This means you need a forward-thinking CTO, which is yet another expense you might not be able to afford. Managed services solve this problem.

Managed Services Deliver the Latest Essential Skills

Since helping other companies is our business, we have to stay abreast of the latest developments. Our clients are looking into the future to plan their IT expenses, and we have to be ready to provide support for whatever they may need to implement. Our managed services are guided by directors that are constantly looking for ways to work with emerging technologies. Our professionals receive training and are pushed to develop skills in new areas.

In addition, because we work with such a wide variety of clients, our staff has experience in multiple industries. We can bring that experience to your business. Lessons learned from other sectors might lead to useful strategies for you too!

Managed IT Services Provide Everything That Professionals Can

From our perspective, there is no difference between professional IT services and our managed IT services. We hire professionals and hold ourselves to a professional standard. We deliver the level of quality that a company expects from its own internal IT department. But when you look at the difference in price, flexibility, and ease of access, the choice is clear. Managed services are different; they’re better.

Contact Cyber Command to schedule a technology strategy session so that we can customize a plan for your IT needs.  

What Are the Benefits of Cloud Networking?

The cloud has become an essential tool for companies worldwide. Large, multinational corporations leverage cloud services to standardize their operations and synchronize activity across the globe. However, small businesses can benefit greatly from adopting the same technology. Cloud networking for small business is readily available now that the technology has matured to the point where even the leanest startup can afford it. What benefits are there for small businesses specifically?

What Are the Benefits of Cloud Networking for Small Businesses?

Unparalleled Security

Cybersecurity needs to be one of your top priorities. Small businesses are actually more likely to be victims of a cyberattack because criminals are well aware that small businesses rarely have the knowledge necessary to prevent such intrusions. Going to the cloud can actually boost your cybersecurity. There’s an outdated belief that the more you connect to the internet, the more your risk increases. However, when you consolidate your systems into a single cloud networking solution, you minimize risk.

Cloud networking for small business can take advantage of additional security features. For instance, two-factor authentication (2FA) will prevent someone from easily accessing your system if they’ve stolen an employee’s login and password. The second factor will require an additional confirmation, preventing many attacks. By keeping your data in the cloud, you also keep your data safe from physical threats, like fires or earthquakes. In addition, the cloud empowers security software that can protect your entire company.

24/7 Monitoring Software Calls for the Cloud

When your files and systems are connected to the cloud, you can then use cloud-based tools to monitor your company’s cloud network. These security programs constantly monitor your network for potentially suspicious activity. For example, a graphic designer who normally interacts with design files could be flagged when they suddenly access lots of Excel charts. This could be a sign that someone else is using the designer’s computer to steal data. Security software halts this activity until it is verified.  

Similarly, these programs can identify unusual logins from strange locations or prevent an unauthorized installation. If malicious code is detected at any time, it’ll be quarantined and confined so that it doesn’t spread to other computers on your network. If you have a managed IT services provider, they’ll also be given regular reports from security software. Your on-site IT technicians will also get these reports so they can investigate further and keep your company safe.

Smooth Collaboration

One of the best things about the cloud is its ability to facilitate collaboration. Small businesses usually don’t have clearly defined processes with a lot of structure. As a result, data tends to be scattered across multiple computers or accounts. This makes collaboration tedious since files need to be sent manually from person to person, or access needs to be given. When your files are on a centralized cloud network, everyone can access what they need, when they need it.  

Best of all, you never have to worry about working on the “right” file. There’s one file in the cloud that everyone can work on at the same time. You won’t pass a version back and forth ever again. As long as you have internet access, you can collaborate with others in real time. And if you’ll be on a long flight, you can always download files to work offline and your changes will be synchronized next time you connect.

Cloud-Based Programs Facilitate Group Work

You can expand your collaborative capacity with additional cloud-based programs. Most business software has migrated to the cloud. If you’re still using older versions, you’re missing out on a lot of useful features. For instance, Microsoft’s Office Suite is now Microsoft 365, which allows you to connect your files in the cloud to every program Microsoft offers. Users don’t even have to install the programs on their computers! They can open a web browser and use the program right away.

Adobe’s Creative Cloud lets multiple people work together in Photoshop or Illustrator. Cloud-based communication tools like VoIP can give a whole team access to a single company phone number. With the cloud, collaborative possibilities are endless.

No Up-front Costs

Cloud networking for small businesses is a great way to avoid big IT expenses. Cloud services typically have monthly fees according to what you use. For example, if you get a cloud-based VoIP phone system, you’ll pay for each phone line that you need. When it comes to cloud storage, you can pay by the gigabyte. If you need cloud processing, you’ll pay according to how much CPU power your jobs require.

This approach means you won’t have to shell out for extremely expensive solutions. Instead of building your own high-power server to process complex computing tasks, you can use a portion of a massive data center’s power for a fraction of the price. For small businesses, this is a huge benefit. You get access to the best tools without paying the full price. There are no installation costs, either.  

Access to the Latest Features

Cloud-based systems are constantly being updated with new features. You can even opt into experimental features in some cases. Instead of waiting to purchase the latest version of a program at a large cost, you get upgrades delivered to you as part of your subscription. Since this process is automatic, it’s one less job for a busy small business owner to worry about.

You also get a boost to your cybersecurity because program vulnerabilities get patched regularly when you rely on the cloud. When new vulnerabilities are discovered, companies begin fixing the problem and they push the update out to you instantly.

Better Scalability

Small businesses want to grow. Nevertheless, IT can quickly become a bottleneck for growth. The systems that you built yourself to start your company may not scale up smoothly. However, the cloud allows you to scale infinitely without significant upgrades to your infrastructure. When you run out of storage on your hard drive, you need to buy another one and perform a time-consuming data migration. If you hit your cloud storage limit, you buy more space with a quick click.  

Seamless scalability means no downtime and fast solutions. Without the cloud, you’d need to plan out a large purchase, wait for components to arrive, install them, and deploy them. The time you save with the cloud means it pays for itself. You can focus on activities that actually grow your business, instead of worrying about whether scaling up is possible or not with your current equipment.

Greater Flexibility

Businesses of all sizes struggled to adapt to work-at-home orders and sudden changes in workflows. However, small businesses were hit particularly hard as many of them had not yet implemented cloud networking for small business. Those that were already working in the cloud, though, found it easy to transition. Many of them stayed alive. The cloud gives you the flexibility to work in different ways, which means that you can adapt to sudden changes.

Even as workflows return to normal, you may still want to have the freedom to work remotely. Doing so allows you to hire better talent from afar while also making it easier for your staff to take a productive sick day or stay active while traveling. Not only will remote work be easier, but you’ll also have the ability to get remote IT support. Managed service providers can help you out with your technical problems without coming into your office.

How to Move to the Cloud

If your company isn’t already using the cloud, what’s the best way to migrate to a cloud-based environment? First, you need to analyze your processes. You’ll likely have to make some changes to your workflow. Fortunately, the cloud helps you automate and eliminate many steps, so you should find that your processes become more agile. From there, determine what you hope to accomplish with your transition to the cloud. Clear goals will help you prioritize your spending.

The exact set of cloud-based tools you’ll need will depend on your business activities. Oftentimes companies choose the wrong programs, find themselves disappointed with the results, and go back to the traditional way of doing business. A better approach is to bring in outside assistance. Specifically, consider managed services. A managed services provider will help you set up each of your cloud-based tools. They can then handle any maintenance or management tasks that you need.

Managed Services Handle Your Cloud

When you use cloud-based services, a managed service provider can take care of many tasks for you. If you need to expand your storage, for instance, you can just ask your managed services provider to do it for you. Do you want to add another VoIP phone line? Just call managed services. When you keep things in-house, someone from your team has to do these tasks. When you move to the cloud, managed service experts can do it for you.

That is why more small businesses are switching to cloud-based systems with managed services. You save time and money while getting the best technology possible. Contact Cyber Command to schedule a technology strategy session and get your company into the cloud.

Do I Need a Provider for VoIP?

One of the best upgrades that a small business can get is VoIP phone service. VoIP stands for Voice over Internet Protocol, and it’s fast becoming the default for successful companies. In fact, VoIP has taken over traditional phone services and is only poised to continue to grow. VoIP services for small business customers can help your business grow while also improving customer service, sales, and a lot more. So, how do you get started with VoIP?

Do I Need a Provider for VoIP?

VoIP Providers Deliver an Essential Service

Just as you need the help of a telephone company to get traditional phone service, if you want VoIP services for small business, you will need a VoIP provider. Unless you’re willing to build your own data center, establish your own connections to telephone networks, and start your own VoIP company, a provider is a must. Fortunately, you have an abundance of options. You can also trust managed IT service providers to select the right VoIP provider for you.

VoIP providers will assign you a VoIP phone number for a monthly fee. You can even request multiple numbers, transfer an existing phone number, or get specialty numbers like a toll-free phone number through your provider. Most VoIP providers have tiered service levels so that you can choose which features you need for your company. But what does a VoIP provider do exactly? It helps to understand how VoIP works in the first place.

How Does VoIP Work?

VoIP is one of many internet protocols. Your devices use a variety of protocols to transfer data over the internet. For example, FTP, or file transfer protocol, allows you to send and receive files directly between two devices. The Voice over Internet Protocol is designed to take voice data and transfer it over the internet efficiently. When you consider what a successful phone call requires, it becomes clear that VoIP is quite complex.

If you’ve ever dealt with a bit of lag while on the phone, you know how frustrating it can be. Likewise, static or poor call quality can completely ruin a phone call. Phone calls need to be instantaneous and crystal clear, which is why VoIP establishes a real-time connection between two devices. It uses smart compression algorithms to take voice data and make it easy to transfer over the internet.

How Do VoIP Phones and Regular Phones Communicate?

The most impressive part of VoIP technology is that it allows you to call any phone, even one that doesn’t use VoIP. This is where your provider plays a crucial role. VoIP providers establish connections to telephone lines and cellular towers so that your VoIP call can reach any phone, anywhere. This works both ways, so you don’t have to worry about customers being able to reach your business when you switch to VoIP.

VoIP technology has matured incredibly in the past decade. What was once a niche application has now become the gold standard for businesses of all sizes. As long as you have an internet connection, you have the best phone service possible. So, what makes VoIP better than traditional phone service?

Advantages of Switching to VoIP Services for Small Business

Just as people have begun to abandon cable TV in favor of streaming services, so too have companies found lots of reasons to switch to VoIP in lieu of traditional phones. VoIP services for small businesses are especially advantageous. VoIP scales with your business while delivering better quality service than your local phone company at a much lower cost.

Furthermore, VoIP gives you access to some incredible features that your local phone company will never be able to provide. Analog systems will simply never be able to match the potential of a digital one.  


When your company needs a new phone line, you need to call the local phone company and request a visit from a technician. When you need a new VoIP phone line, you simply log into your administrator’s account and add a line. In minutes your line is active. VoIP allows you to expand your phone service as your business grows, which makes it great for startups and small businesses.

You can also control who can access your lines. You can set up a line specifically for customer support and use extensions just as you would a traditional phone system. This makes it easy to scale up phone service in specific departments. Best of all, adding new lines often gets less expensive as you scale up.

Low Cost

VoIP providers offer a wide variety of price points for your needs. Barebones VoIP service that just provides a phone number and unlimited calling can be had for as little as $10 per month. More advanced features come bundled together with higher-tier plans.

VoIP also gives you access to affordable international calling, something phone companies notoriously gouge for. If you do business in multiple locations, VoIP-to-VoIP calls are completely free. If you need to call landlines or mobile phones in other countries, you can set up international VoIP numbers or pay low rates when needed. Overall, VoIP delivers a much more cost-effective solution

Reliable Service

One of the only drawbacks of VoIP is that you need an internet connection to use your VoIP number. A decade ago when internet connections were much slower, it was difficult to get consistent quality calls through VoIP. Some dedicated VoIP providers had better service than others, but none were perfect. However, that has all changed in recent years.

Not only have VoIP compression algorithms gotten better, but our internet connections are now much wider and can handle VoIP calls with ease. Furthermore, VoIP services are increasingly using cloud computing systems like Amazon’s AWS or Microsoft’s Azure, which provide a reliable backbone that never fails. If you do run into any issues, your managed IT services provider can step in and resolve them for you.

Advanced Features

Besides being cheaper, better, and more flexible, VoIP systems come packed with some truly impressive features. Consider some of the advanced features that you can get with VoIP that you won’t be able to get anywhere else.

Everything the Phone Company Does, and More

Basic phone services like call forwarding, voicemail, extensions, and caller ID are practically standard features for VoIP phones. However, VoIP makes them much easier to use. Instead of having to call the phone company or use complicated analog equipment, you can just change your settings in an app on your phone.

Best of all, you can customize these features for each of your lines. Individual users can personalize their experience.

Voicemail to Text and Email

Because VoIP turns audio data into a digital file, your VoIP provider can use voice recognition software to turn that file into text. The full transcription of your voicemail can be forwarded to you via text message or email. It’s much more efficient than having to dial into a voicemail inbox, and it can help you respond to client requests if you’re already on the line with someone else.

Voice Recognition and Analysis

Some VoIP providers are using voice recognition for much more than voicemail-to-text services. What if you could listen to all of your employees’ conversations with customers and gain insight into how they treat clients? That’s exactly what some VoIP providers are doing. Using AI, the VoIP provider’s servers listen to conversations to gauge mood and satisfaction.  

Our voices reflect our emotions, as do the words that we use. The AI could alert you to an employee who’s been overly aggressive with clients so that you can tone them down.

Programmable Menus

If you’ve always wanted to have a phone menu for your customers, VoIP makes it easy to set one up. You can upload your own recordings to guide users through the menu or rely on text-to-speech systems. Using a menu gives a professional impression to your customers. In addition, it’s much easier for your customers to get ahold of the right person.

Data Analytics

Businesses grow when they make data-driven decisions. However, your phone activity has always been difficult to quantify. While your phone company may issue a statement that lists your incoming and outgoing calls, feeding that data into analytics software is cumbersome at best. VoIP providers make it easy by outputting records in formats your software can understand.

Better yet, many VoIP providers give you access to analytics dashboards, so you don’t even need additional software. You can track your company’s call activity down to the second. Use this data to find your best CSRs, plan your marketing strategy based on call volume according to geography, or simply cut down on time spent on the phone.

VoIP Phones for Small Businesses 

Even though VoIP can work on a computer or mobile device, you can also buy special VoIP phones that run off of powered Ethernet lines. These phones have lots of convenient features and colorful touchscreens to give your staff even more power.

If you’re not sure what kind of VoIP service for small business you need or what features would be best for you, reach out to managed services experts. Contact Cyber Command to schedule a technology strategy session and ask us about how we can help you upgrade your phone system today.