When the dispatch board goes down at 7 a.m., trucks don't roll, techs sit in the parking lot, and every customer on today's schedule starts calling. That's the moment most HVAC and plumbing companies find out what their IT setup is really worth. Cyber Command exists so you never have that moment, and if something does break, you reach a real human in minutes. No phone trees, no offshore queues, no ticket black holes.
We support mechanical, HVAC, and plumbing contractors across Orlando, Tampa Bay, and Jacksonville from our headquarters in Winter Springs, Florida, 24 hours a day.
Schedule a Strategy SessionAttackers Have Figured Out the Trades
Ransomware crews have learned that trade contractors hold valuable data and rarely have anyone guarding it. In a single week this August, two HVAC industry names landed on extortion leak sites, a mechanical contractor and a chiller manufacturer, with attackers claiming to hold employee records, financials, contracts, and customer data. We broke down what happened, and what it means for shops like yours, in our post on ransomware gangs coming for HVAC and plumbing companies.
This isn’t new. The 2013 Target breach famously started with credentials stolen from an HVAC contractor. Attackers have treated the trades as the soft way into bigger targets for over a decade. What’s changed is volume: industrial ransomware incidents keep climbing quarter over quarter, and the fastest-growing way in isn’t hacking at all. It’s a phone call from someone pretending to be IT support.
What We Manage for Contractors
Your business runs on a handful of systems that were never designed to talk to each other, and all of them have to work every day.
We manage the field-service platforms your dispatchers and techs live in, along with the QuickBooks or Sage accounting behind your invoicing. We handle the tablets and phones in your trucks, the office network and Wi-Fi, Microsoft 365 email, and the VoIP phones your CSRs answer. When a tech can’t pull up a work order on a rooftop, that’s our problem to fix, fast.
If you’d rather keep some of it in-house, our co-managed IT model backs up your office manager or part-time IT person with our 24/7 bench instead of replacing them.
Security Built for How a Shop Actually Gets Hit
Most contractor breaches don’t involve anything exotic. They start with an email account that had no multi-factor authentication, a remote-access tool nobody remembered installing, or a convincing phone call. So that’s what we defend first.
Our managed cybersecurity for contractors is designed to close the common doors: MFA on email, VPN, and financial systems; endpoint monitoring watched by a human SOC around the clock; remote-access tools locked down to only what your business deliberately uses; and isolated backups designed to survive an attack on your production network, tested with real restores instead of assumptions.
Payment fraud gets special attention. Contractors move money on wire and ACH constantly, invoices fly between GCs, suppliers, and customers, and thieves know it. We help you put verification steps around payment changes so a fraudulent redirect on a six-figure draw gets caught before the money moves.
Double-Blind User Verification
The fake IT support call is now one of the most common ways attackers get in: someone phones your office claiming to be the help desk and talks an employee into a password reset or a remote session. Cyber Command counters this with double-blind user verification. When someone calls our help desk claiming to be one of your employees, or someone contacts your team claiming to be us, both sides confirm identity through a separate channel agreed on in advance before any reset or remote session happens. Neither side takes an inbound call at face value. The whole procedure is designed to turn impersonation, in either direction, into a dead end.
Remote Access to Customer Building Systems, Done Carefully
Commercial HVAC and controls contractors often hold remote access into customer building automation systems: Niagara front ends, WebCTRL, Tracer, and the like. Recent research keeps finding thousands of these systems exposed to the open internet, many running software that will never get another patch. If a customer’s chiller controller gets compromised, the first question is who set up the access.
We help contractors inventory every remote path into customer equipment, move that access behind VPN or zero-trust connections instead of open ports, and document end-of-life gear in writing. It protects your customers, and it protects you when the finger-pointing starts.
Already Have an IT Provider?
Plenty of shops do, and plenty of shops are quietly frustrated: slow responses, vague answers about backups, an invoice that grows while service shrinks. Moving is easier than you think. There are no onboarding fees, we run parallel support during the changeover to keep coverage continuous, and we’ve handled plenty of handovers where the old provider wasn’t thrilled to cooperate. The process is laid out on our switching IT providers page.
Where We Work
We serve HVAC and plumbing companies throughout Central Florida and beyond: Orlando and the greater metro, Tampa Bay, and Jacksonville, with headquarters in Winter Springs. Field techs get support wherever the job site is. You can also see the other industries we build for.
Frequently Asked Questions
Do HVAC and plumbing companies really get hit by ransomware?
Yes, and increasingly by name. Extortion groups list trade contractors on their leak sites weekly, claiming stolen employee records, financials, contracts, and customer data. Attackers target the trades because the data is valuable, the schedules are unforgiving, and security staff is rare.
What does IT support for an HVAC or plumbing company include?
Day-to-day help for your office and field staff, management of your field-service and accounting software, mobile devices in trucks, office network and phones, plus security monitoring, MFA, and tested backups. You call, a human answers, around the clock.
Can you support techs in the field?
Yes. Most of a contractor’s IT problems happen away from the office. We support tablets, phones, and laptops wherever your techs are working, so a rooftop or a crawlspace isn’t a dead zone for getting help.
What happens to dispatch and invoicing if we get hit?
That depends entirely on what was in place beforehand, which is the honest answer no one likes. Our job is to make the bad day short: monitored systems designed to catch trouble early, and tested backups built to get dispatch, scheduling, and invoicing restored in hours rather than weeks.
How do I know a caller claiming to be from Cyber Command is real?
Because we agree on that with you in advance. Under our double-blind user verification procedure, both sides confirm identity through a separate pre-agreed channel before any password reset or remote session. If a caller resists verification, that’s your answer.
Do you work with our existing field-service software?
Yes. We support the platform you already run, including ServiceTitan, Housecall Pro, Jobber, FieldEdge, and others, rather than pushing a migration. If the platform itself is the problem, we’ll say so plainly and help you weigh options.
Stop Waiting for IT Support. Talk to a Real Expert.
Call (407) 587-0089 or reach out here. We’ll look at how your shop runs today, what an attacker would find, and what it would take to keep trucks rolling no matter what. Plain answers, no sales script.