What Is Fully Managed IT Support?

IT support is as essential for modern businesses as electricity or running water. The largest companies recognize this and invest more in IT staff and resources for the department. However, small and medium businesses can struggle to afford the wide array of expensive IT personnel needed to provide complete support. That’s why many companies are switching to fully managed IT services. It’s the smartest way to outsource your IT support and bolster your existing team.

What Is Fully Managed IT Support?

Comprehensive Managed IT Services

Managed IT support means that your IT needs are managed by another company. Some companies choose to offload a few IT tasks while retaining command over others. Nevertheless, it’s possible to have all of your IT needs taken care of. When we talk about fully managed IT, we mean everything from physical infrastructure to strategic planning. Fully managed IT includes cybersecurity defense, non-stop IT support for everyday issues, and implemented solutions to help your company grow.

Managed IT does not have to replace your current IT department, though it certainly could! Many companies start out by hiring a managed IT service provider to cover weak areas, only to find that it’s so helpful they switch over to fully managed IT. Although we can do everything from setting up a printer to planning your IT expenses for years to come, consider a few of the most important tasks managed IT providers handle.

Cybersecurity Support

Cybersecurity is lacking in most small and medium businesses. Even though large companies make headlines because of the sheer size of their data breaches, SMBs are actually far more likely to be the target of a cyber-attack. A breach dramatically affects your image as customers have become more conscious of data privacy and expect businesses to take care of their data. Furthermore, some jurisdictions, like California, have laws that could lead to fines and lawsuits from consumers.

When you give us access to your computer systems and files, we can constantly monitor them for unusual activity. For instance, if an employee account logs in at an odd time of day or from an unprecedented location, our system will automatically track that activity. We can remotely log an employee out to ensure no files are stolen. You’ll also receive regular cybersecurity reports to further understand the threats facing your company.

24/7/365 IT Support

Even the simplest office runs into tech issues on a regular basis. Every time your employees have to stop to call IT support, you’re losing productivity. The faster you can resolve their problems, the better. However, most companies don’t have enough IT staff to address multiple issues at once. When major projects are underway, there’s even less support for day-to-day issues. Hiring more staff means increasing your monthly expenses and can result in workers with nothing to do.

Fully managed IT support solves all of these problems. You get on-demand support the moment you need it. Your employees can easily submit support tickets and we guarantee a response in an hour or less. If you have IT staff onsite, we can coordinate with them to balance the workload. Best of all, you don’t have to worry about hurting your bottom line since our fixed monthly cost gives you predictable pricing for consistent quality.

Solutions to Help You Grow

No business can grow without IT support. The more your business expands, the more issues you’ll run into. Likewise, your IT solutions will become more complex as your company runs into bottlenecks in your IT infrastructure. Our team can help you plan the future of your company’s IT. We are constantly reading up on the latest developments and we can use that knowledge to help you plan for the future.

Instead of being surprised by sudden expensive IT purchases, you’ll have a clear roadmap indicating the upgrades you’ll need and when those bills come due. If you’re interested in trying a novel solution but lack the experience on your team to implement it, we can help you strategize and make your vision a reality. Whether it’s as simple as web hosting or as complex as a cloud deployment, we’ll make sure you’re ready to grow.

How Do Managed IT Services Work?

Traditionally, IT has always been in-house. If your company has never used managed services before, it may seem difficult to envision how a company located in another state could help you. Fortunately, increased internet connectivity and cloud-based tools have made it possible to provide full IT support from afar. At the same time, we welcome the opportunity to work with your team to accomplish even more.

Powered by the Cloud

We use a cloud-based system to provide the best support to our customers. When your files and operations move to the cloud, we’re able to monitor everything from our operations center. Cloud-based support eliminates many of the common IT problems employees face since we manage the physical infrastructure ourselves. Your staff only accesses our cloud servers remotely, which gives your business added security. Even if your office were to catch fire, you wouldn’t lose a file.

However, we can also monitor your local servers and machines with remote access and software installations. We can be flexible and mix approaches as well. If you’re not sure which approach is best for your business, schedule a technology strategy session with our team to learn more.

Collaboration With Your IT Team

Fully managed IT does not have to replace your entire IT team. Indeed, there are some advantages to having a person on-site. However, it can be unpractical to have someone present 24/7. Managed IT services can fill the gaps in your team’s schedule. In addition, if you’re planning on a major IT project like a server upgrade or a data migration, we can help your technicians get the job done.

Managed IT also gives you access to more know-how. Our team of over 70 experts includes a variety of technical engineers, each with a unique background. As IT becomes increasingly specialized, it becomes harder for companies to account for every possible scenario through hiring alone. Bringing on a managed IT service provider can cover those areas that your team has yet to master.

Advantages of Fully Managed IT

There are other reasons to consider fully managed Business IT support in Orlando. We strongly believe that managed IT makes better business sense. Consider a few benefits our clients have repeatedly highlighted.

Better Budgeting

Even though companies continue to increase spending on IT, the results do not always meet expectations. In many cases, a lack of planning leads to IT projects that overpromise but underdeliver. After investing in a large IT project, companies will likely continue to put money into it to see it to completion. Many of these issues can be avoided with managed services.

By planning projects appropriately well in advance, your company can make the most of its IT budget. Instead of facing lots of large, one-off expenses, more of your IT spending can be spread out to avoid large budget items when you’re least prepared. With our fixed monthly pricing for essential IT support, you’ll be much more likely to stick to your IT budget too.

Implement the Latest Software

Programs like Microsoft 365 can propel productivity forward. If you’re still using older versions of Microsoft Office software, you’re missing out on lots of useful features. Microsoft 365 gives businesses cloud storage, a wide selection of programs to use, and even a robust videoconferencing platform in Teams. If you’re still struggling to figure out how to balance the need to return to the office with workers’ needs to work from home, modern cloud software is the perfect solution.

We can also help you set up other cloud-based software programs. Ask one of our experts about the programs you use and we can recommend the best software upgrades for your company.

Compliance With Data Privacy Laws

We expect data privacy laws to continue to spread. Already, many large markets like Europe have adopted extensive rules regarding data security and consumers’ rights to data privacy. Even if you aren’t located in a state where data privacy laws apply to your company, other states’ and countries’ laws may still apply to you. If you interact with consumers that are protected by data privacy laws, you must respect their rules.

We can help your company evaluate its current status and plan a path toward full compliance. Being compliant will make it easier to land large government contracts, secure sales abroad, and expand your business.

Less Downtime, More Productivity

Ultimately, the biggest advantage of switching to managed IT is that you’ll have less downtime, which means more productivity and therefore, more profits. You’ll find your company operates more efficiently and your IT team, should you choose to have one, will be able to focus on projects that add value to your organization.

To get started with fully managed IT, schedule a technology strategy session with Cyber Command. One of our IT experts will be happy to discuss your needs and customize a solution for your company.

What Does a Managed IT Services Provider Do?

IT solutions are becoming more and more important for all companies, no matter their industry. If you run a small or medium-sized business, you might need to create a website, provide customers on your email list with regular updates, store and safeguard information about your employees and clients, and organize your operations online. Because an in-house IT department is very expensive, you could opt for managed IT services instead.

Here at Cyber Command, we work with a range of experts in security, technical support, and strategic support, and we have experience with a large number of industries. When you start working with us, you gain access to 24/7 support as well as superior security solutions that keep your customers’ and employees’ data safe. What’s more, your IT-related expenses will be predictable, so you can plan your business’s finances more easily.

What Can You Expect from Managed IT Services Providers?

If you run a small to medium-sized business, you might not have the resources for an entire IT department, but that doesn’t mean you can’t benefit from the expertise of technology professionals who can help you grow and scale your business. For many companies, a managed IT department is a much less expensive and more efficient option than hiring their own team.

Your provider will offer you a comprehensive solution that includes both technical and strategic support. They can help you integrate IT solutions into your everyday operations to increase your business’s efficiency and keep your data safe. If you already have an in-house IT department, you can opt for co-managed services that take some of the pressure off your small team.

A Comprehensive Solution

To function effectively and provide the support your business needs, an IT department usually includes several employees, so employers have to pay multiple salaries and come up with the money for additional benefits and taxes. Managed services can provide you with the same benefits as an in-house team, namely customer support, technical support for other employees, and strategic support, but at a much lower cost.

What’s more, we work with a range of professionals here at Cyber Command. As a result, our customers have access to experts who specialize in cyber security, technical support, AI and machine learning, compliance, cloud management, and infrastructure. No matter what IT problems crop up in your day-to-day operations, we will be able to help, even on weekends and out of hours.

Technical Support

Digital services are more important than ever in almost every industry. Whether you’re a lawyer, healthcare professional, or HVAC specialist, you will need to provide your customers with a website that makes it easy to contact you. What’s more, most professionals have online calendars or schedules, an email list, and digital records of clients and employees.

Because a lot of the data businesses keep online is confidential, security is key. When you first get in touch, your managed IT team can help you upgrade your security systems, thus minimizing the risk of hacking or a security breach. Whenever you need help or have a question, the specialists at Cyber Command are available. Because we have such a large team, we are able to answer all technical inquiries within 15 minutes.

Strategic Support

No matter your industry, having a good IT strategy in place is crucial for the success of your business. It can help you attract new customers, provide relevant information to current customers, and simplify your employees’ lives. If you’re not a technology expert, you might find it hard to come up with a good strategy for your business. This is one of the main reasons why people hire an IT team or get in touch with us about managed services.

We can discuss your current approach and come up with ideas to improve it, or we can create a new plan from scratch. The focus of our strategy will depend on your industry and your company’s individual needs. For instance, an SMB in financial services will require added layers of security to keep their clients’ sensitive data safe, while a business in the hospitality industry will benefit from a focus on advertising and point of sales.

Supporting Your Existing Team

Some businesses come to us even though they already have an existing IT team. In most cases, SMBs can’t afford to hire more than 2-3 employees for their IT department, and as a result, the team often struggles to cope with the business’s needs. For this reason, many companies can benefit from a hybrid approach that includes managed IT services as well as in-person employees.

The largest benefit of combining our services with your own team is that this takes the pressure off your employees and allows them to focus on what’s important: your strategic approach to IT. We will take over all the technical issues and provide the support you need. What’s more, we are available 24/7, so your employees no longer have to worry about issues that crop up in the evenings or at weekends, and they benefit from a better work-life balance.

What Are the Advantages of Working with a Managed IT Company?

As you can see, a managed IT department has many functions within a small or medium-sized business. The professionals at Cyber Command can help you with your technical difficulties, plan your future IT strategy, and keep your sensitive data safe. But what are the main advantages of working with such a service as opposed to hiring your own team or simply calling an IT company for help whenever you need one?

The most important reasons managed services are superior are that they are cost-effective, they offer your employees and customers 24/7 support, and they provide you with increased online security. What’s more, you can take your managed IT department with you if you change locations or open another branch in a different state.

24/7 Support

When you have your in-house IT department, each employee can only work approximately eight hours per day. Most professionals won’t be able to cover shifts during the night or on weekends, so you won’t be able to provide support to your customers during that time unless you’re willing to pay huge costs in overtime and expand your team to include people able to work during non-work hours. This can be a problem if your product or service depends on technology. By working with a managed service, you can solve this issue and support everyone you work with 24/7.

Great Security

Almost every business requires a high level of security, particularly online. Whether you work in the medical field, financial services, or the law, your clients rely on you to keep their private documents safe. But unfortunately, your current security system may not be as effective as you believe. Every year, hackers and cybercriminals come up with new ways of gaining access to businesses’ private accounts, so you need to stay on top of security at all times.

A managed service provider can help you check your existing system and upgrade it to reflect the newest safety standards. Then, they can keep it optimized on an ongoing basis. Because the security system we use at Cyber Command is powered by AI and machine learning, it is far superior to what the average business can organize on its own.

A Predictable Budget

Managing a small or medium-sized business is expensive. The more employees you have, the more salaries, benefits, and taxes you have to pay. What’s more, when people get ill or take time off work, you’ll have to cover, which can make your business’s finances extremely unpredictable. By choosing managed IT services, you can save money and simplify your budget.

Unless your company grows significantly or the services you require change, your managed IT department will cost the same each month. This is true even if one of your systems breaks down or you require additional help. With a fixed IT expense, it’s much easier for your financial team to predict your business’s future revenue and success.

Support in Multiple Locations

As your company grows, you might want to expand to different areas of the US. If you have an in-house IT team, you’ll need to hire more people to cover the needs of your new branches. But when you choose a managed IT department or business it support in Orlando, this isn’t the case. In fact, you can take your Cyber Command team with you wherever you go. We serve all locations in the US, so you can make use of our expertise no matter where you decide to set up future branches.

When you work with a company offering managed IT services, you can expect support with all the technical aspects of your business. What’s more, you’ll know in advance how much money you’ll spend on IT. Get in touch with us now at Cyber Command to book your initial consultation with our specialists and find out more about how we can cut your costs and help your business expand faster.

What Is Included in Managed IT Services?

Information technology (IT) is dynamic and constantly evolving. This means that to stay competitive, businesses not only need to maintain their infrastructure, but also need to keep abreast of new developments that are constantly giving people more powerful, flexible, and streamlined ways to work and collaborate. Enter managed IT.

Staying current can be daunting even for businesses able to devote the resources to a dedicated in-house IT department. Fortunately, these same technological advancements have made it easier than ever before to take advantage of a managed IT solution. At Cyber Command, we have the expertise and versatility to work with you to put in place just the right solutions for your business.

What Is Included in Managed IT Services?

Given a long enough timeline, something is going to go disastrously wrong. It could be a single truly exceptional event like a fire. It could also be an unfortunate confluence of circumstances, like a simple user error affecting just the wrong set of shared files at exactly the worst moment. Either way, you have clients waiting and your business has ground to a halt.

By the time a disaster strikes, you’ve already made the most important decisions that will determine how quickly your business is up and running again. Minimizing your downtime is about realistic assessment and preparedness.

A Specific Assessment

Even within the same industry, two companies will operate a bit differently. We work with each client to assemble a risk assessment specific to them. In particular, we look at which areas of their infrastructure are most vulnerable, and which ones are critical to continuous operation.

A Ready Plan of Action

Guided by a thorough assessment, we lay the groundwork ahead of time to minimize your downtime when the unexpected strikes. Typically, this means mitigating risk using strategies like regular server backups and off-site data storage, as well as having fail-over systems ready where it’s practical.

Cloud Services

A great deal of IT infrastructure is stuff that you want to use, but don’t really want to have. A properly-implemented cloud-based infrastructure offers a number of productivity advantages while simultaneously lowering your exposure to risk.

Where the Cloud Boosts Productivity

A cloud-based infrastructure by its nature makes it simpler to keep your staff on the same unified system and to quickly apply updates or refinements to that system for the entire team at once. The cloud also lends itself very nicely to collaboration and data-sharing.

Where the Cloud Mitigates Risk

The larger cloud-based software suites all have very active cybersecurity teams working to keep them protected, and you benefit both from the scale of the operation and the efficiency with which the systems can be updated. Also, when you host your cloud services with Cyber Command’s expert staff, you remove some of the risk that’s inherent in storing everything locally.

Co-Managed IT

Information technology is now a part of every business to a greater or lesser degree. Our goal at Cyber Command is to work with your internal IT staff. Whether you have a dedicated IT department or just a technologically-inclined staff member, we want them to be able to focus on big-picture strategies that will push your business forward instead of needing to react to glitches or to maintenance demands. We want to free them to focus on growth.

While your team is proactive, ours is also on standby. We strive to minimize problems, but when a support issue does come up our team has the scale and experience to resolve it promptly. Because we have a large staff that has worked with IT systems for years, we’re in a position to field a broader range of skills, and maintain a higher level of availability, than it’s reasonable to expect from a department with just a few individuals.

Company

At Cyber Command we have been helping our clients succeed since 2015 by delivering expert maintenance, IT services, and consulting. Our clients’ success is ours as well, and we’re constantly looking for new ways to maximize their productivity.

We Work With You

Because we succeed when you do, we strive to be a seamless extension of your own business. That means learning how you operate so that we can be of the most use to you. It also means consulting with you to find just the right solutions that are tailored to your business, and answering any questions you have in straightforward language, without obscure tech jargon.

Our Monthly Rate Is All-Inclusive

Our all-inclusive support plan means that you always understand what your IT costs will be, and you won’t be blind-sided with a large bill if there’s a rough month.

Since our price doesn’t fluctuate with the number of issues we need to troubleshoot, we’re highly motivated to be proactive in our approach and to keep your IT problems as minor and as infrequent as possible.

We Prioritize Rapid Response

It is in exactly no one’s interest for you to be stuck with a support issue, and we know that even little problems can escalate quickly. That’s why we offer 24/7/365 live support, as well as a guarantee that a call you put in for support will be responded to within one hour.

Managed IT Department

We make it simple for you to gain the benefits of an in-house IT department in addition to the advantages of a large and diverse team. We offer 24/7/365 live support so that you always have access to a technician when you need it. Our service also includes around-the-clock monitoring of your network and data, so that you can have the peace of mind to focus on growing your business instead of on technical hassles.

If your business operates multiple locations then our nationwide support coverage can provide the kind of rapid response that a conventional in-house IT department would struggle to match. And as different segments of your business grow, our managed support model allows us to easily scale with you.

Managed IT Services

At Cyber Command we understand that your staff’s time is valuable and that a team member who is troubleshooting a technical problem is doing so instead of directly profitable work. That’s why so many companies fall into the trap of only putting resources toward their IT infrastructure when there’s a problem to be resolved. Unfortunately, the most efficient time to deal with IT issues is before they reach the stage of being a problem.

Letting us manage your IT infrastructure for you means that, first of all, your entire team is able to focus their productivity on the work that directly benefits and grows your business. Secondly, our team has the depth of experience to proactively address potential issues before they can interfere with your operation. Our all-inclusive services include monitoring and maintenance of your devices and network, backups of your critical data, and more. Your focus stays on running your business.

Managed Print Services

The printing needs of different companies vary, but too often businesses address their printing needs by just connecting a few printers to the network and nothing more. This is both a missed opportunity and a security risk. Printers usually don’t receive the same attention to security as workstations, making them convenient entry points into the network for malicious actors. Printers may also expose sensitive data or user credentials.

Cyber Command can tailor a managed printing solution for your company’s specific needs. This will always include monitoring and attention to security vulnerabilities, but we can also help boost productivity by streamlining the way that your printers talk to the software you use. Additionally, we offer printer fleet management to handle toner replacement or any repairs.

Microsoft 365

Our team is familiar with a wide range of software solutions and that certainly includes Microsoft 365. We have the expertise to consult with you, in straightforward language, about how this flexible software can improve your company’s workflow and communication. We also have years of experience integrating and managing Microsoft 365, making it painless to adapt or scale as your company’s needs evolve.

Versatility and collaboration are more important today than ever. At Cyber Command we have the know-how to help you leverage Microsoft 365 to let your team work in a more streamlined way using tools they can easily access from different devices and locations.

The trend in recent years, and it’s an accelerating one, is for companies to become more and more distributed. Information technology has a major role in facilitating this and has made it so that a company trying to keep up with the competition faces challenges that didn’t exist even a decade ago.

Excell With Managed IT

At Cyber Command our expertise is in working with these technologies, both existing and emerging. Our focus, however, is always on you. On your productivity, and your ability to take your attention away from matters of maintenance and monitoring, and put it where it should be: growing your business and profits. Your success is ours, so everything always begins with a jargon-free discussion of your needs and how we can meet them.

Our value proposition is simple: We proactively monitor and maintain your devices, servers, and network to secure your revenue through business continuity. Visit us at Cyber Command to schedule a technology strategy session.